ServiceNow Certified System Admin 2021 QUESTIONS AND ANSWERS ALL CORRECT

ServiceNow Certified System Admin 2021 QUESTIONS AND ANSWERS ALL CORRECT What are the different interfaces for accessing a ServiceNow instance? Correct Answer: 1) Now Platform User interface 2) Now Mobile App 3) Service Portal What are the three components of the Now Platform User Interface? Correct Answer: 1) Banner Frame 2) Application Navigator 3) Content Frame What are the components of the Application Navigator? Correct Answer: 1) All Applications 2) Favorites 3) Your History 4) Filter Navigator Group Correct Answer: A collection of users who share a common purpose Rol Correct Answer: A collection of permissions used to grant access to applications and other parts of the platform and assign security rights Base system roles Correct Answer: System Administrators Specialized Administrator Process User Approver Requester Users are represented by a record on what table? Correct Answer: [Sys_User] table Where can you locate product documentation? Correct Answer: What are the available options in the User menu on the banner frame? Correct Answer: 1) Profile 2) Impersonate User 3) Elevate Roles 4)Logout What is a list? Correct Answer: A list displays a set of records from a table. • Each row represents a record • Each column represents a field What role grant users the permissions to manage users, groups and roles? Correct Answer: user_admin What are the components of the banner frame? Correct Answer: 1) Logo image 2) User menu 3) Global search 4) Connect Chat 5) Get help 6) Gear icon/Personalize instance settings What are some common types of Interfaces? Correct Answer: Homepage List Form Dashboard Knowledge Base Service Catalog What are the three different types if context menus in a list view? Correct Answer: List Context Menu Column Context Menu Record Context Menu What is the List Anatomy? Correct Answer: 1) Title Bar 2) List filter / breadcrumbs 3) Column Heading 4) Column Header Search 5) Field Values What can be applied to a table list to isolate a subset of the data? Correct Answer: Filters What can be used to categorize flag and locate records? Correct Answer: Tags A row represents what in the ServiceNow database? Correct Answer: A record What are the Filter Conditions components? Correct Answer: Field Operator Value (FOV) What defines which fields appear in a list and the order of said fields? Correct Answer: View When do you use the Layout configuration? Correct Answer: To configure a list layout to show or hide fields from a view and change the list column order What are the icons and functionalities all forms have in common? Correct Answer: 1) Form Context Menu 2) Manage Attachments 3) Show activity stream 4)Personalize form 5) More Options 6) Form UI actions 7) Next and previous record What are some common field types for a form? Correct Answer: 1) Reference 2) Date/time 3) String (single-line text) 4) Choice (drop-down menu) 5) True/False ( check box) What is an element used to display information that is not a field in the record? Correct Answer: Formatter What are the 2 ways to modify and design a form for all users? Correct Answer: Form Design Form Layout What are the 3 main components of the form designer? Correct Answer: 1) Page Header 2) Field Navigator 3) Form Layout Related List Correct Answer: Show records in tables that have a relationship to the current record. What allows fields to be populated automatically when applied? Correct Answer: Template Which UI action saves information for a new record and leaves the form? Correct Answer: Submit How do you Add or update records? Correct Answer: 1) Submit: to insert a record on a new form and return to the previously viewed page 2) Update: to save changes on an existing record and return to the previously viewed page 3) Save: to save changes without exiting the form view 4) Insert (save as) to save a new record to the database instead of updating the current item 5) Insert and stay - to remain on the form Which icon on the banner frame is selected to customize an individual instance? Correct Answer: System setting (gear icon) Which module allows an admin to change the look and feel for an instance? Correct Answer: System PropertiesBasic configuration UI16 What are some reasons for changing the look and feel of a ServiceNow instance? Correct Answer: • To distinguish between production and non-production instances • To comply with corporate branding and themes • To increase user acceptance What is a ServiceNow Task? Correct Answer: Is any record that can be assigned or completed by a user in ServiceNow Which module displays a list of all active tasks assigned to you? Correct Answer: My work (requires the itil role) Which modules display a list of tasks assigned to a user group, but not yet assigned to an individual? Correct Answer: My Groups Work Which tool enables users to elaborat