ServiceNow System Administrator Certification QUESTIONS AND ANSWERS ALL CORRECT

ServiceNow System Administrator Certification What provides a guide for moving data from import sets? Correct Answer: transform map How do you change the sort sequence of fields or task? Correct Answer: modify the order field Tables and Fields can be viewed and manipulated where? Correct Answer: Record List Form Tables and Columns What is the sequencing of publishing a Knowledge Article? Correct Answer: Draft Review Publish What are the 3 basic components of Workflow? Correct Answer: Approvals Notifications Task How do you modify or create workflow? Correct Answer: Utilize the Graphical Workflow Editor Where do you go in ServiceNow to change the banner and colors? Correct Answer: System Properties, then CSS Properties To access the control list you have to have which access? Correct Answer: Security_Admin What are the 3 basic components of workflow? Correct Answer: Approvals Notifications Task Where do you go to delete tables? Correct Answer: Tables and Columns Choose "delete" and type the word "delete" What is a row? Correct Answer: A record is a row What is a column? Correct Answer: A field is a column What do incident, problem and change have in common? Correct Answer: They save to the task table If importing data, how do you keep from importing duplicates? Correct Answer: Utilize the Coalace field to state which field is the unique key What controls what data users can access ? Correct Answer: ACL-Access Control List ACLS is a rule that will match the object (Field or Table) and which permissions are required to access the object Where do you go to add/modify a service catalog item? Correct Answer: Service CatalogMaintain Item What provides a guide for moving data from Import Sets? Correct Answer: Transform Map What is stored in a table? Correct Answer: data How are users related to roles or groups? Correct Answer: 1 to many relationships What are update sets? Correct Answer: groups of customizations that can be moved from one instance to another (Homepages are not added by default, data does not get added to update sets, scheduled jobs are not added to update sets) What is a CI? Correct Answer: A CI is tangible and intangible What is BSM? Correct Answer: Business Service Management BSM map graphically displays the configuration items, CI, that support a business service. What is a tool that will autopopulate the CMDB about your windows computer? Correct Answer: Help the Helpdesk What is a record producer? Correct Answer: a specific type of catalog item that allows end users to create task based records such as incident from the service catalog does ESS have a role? Correct Answer: ESS does not have a role When you open a service catalog and click the Order button what gets created? Correct Answer: REQRITMTASK What is a select box, single line text, reference, check box, multiple choice? Correct Answer: variable What is a variable set? Correct Answer: Unit of variables that can be shared between catalog items What are the workflow stages? Correct Answer: Waiting for approvalfulfillmentdeliverycompleted What are the workflow activities? Correct Answer: approvals,conditions, notifications, task, timers, utilities If a request is rejected what happens? Correct Answer: notification is sent and sets the status to cancelled service catalog workflow can be attached in 3 ways: Correct Answer: manually on the catalog item form automatically based on conditions automatically if no other workflows attached SLAs include actions that can be triggered when during the lifecycle? Correct Answer: anytime What is the difference between SLA, OLA, and Underpinning Contracts? Correct Answer: Type Field which workflow is designed to be used over and over again? Correct Answer: default SLA Workflow Retroactive start when activated does what? Correct Answer: Sets start to equal when the ticket was created What are the steps in a SLA? Correct Answer: start stop pause What is ran on the client side and what is ran on the server side? Correct Answer: UI Policy/Client Script is Client Side and Business Rule/Data Policy is Server Side How can you set a read only field? Correct Answer: UI Policy What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications? Correct Answer: data policy What is a business rule? Correct Answer: a piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted or when a table is queried. It can be set to run before or after the database action has occurred. What are update sets? Correct Answer: customizations that can be moved from 1 instance to another How do you limit file attachments? Correct Answer: SecuritySystem Security What is a security rule at the row and column level that is executed when attempting to access a ServiceNow table? Correct Answer: ACL-Access Control List What has conditions,scripts and roles and can limit security? Correct Answer: ACL-Access Control List What is the Duration of the elevated role? Correct Answer: Current Session When is a notification sent out? Correct Answer: When an event has been fired What is the notification flow and how can a notification be sent out? Correct Answer: Script, Business Rule, Workflow can all send out notifications Can a user open an Incident b