ServiceNow Certified System Administrator Exam 2021 QUESTIONS WITH VERIFIED ANSWERS

ServiceNow Certified System Administrator Exam 2021 QUESTIONS WITH VERIFIED ANSWERS Application Platform-as-a-Service (PaaS) Correct Answer: The ServiceNow Platform operates on this type of model: cloud-based computing model which provides the infrastructure needed to develop, run, and manage applications IT, employee, and customer Correct Answer: Now Platform digitizes _________________ workflows web-based UI build on top of a flexible table schema (single system record and common data model) Correct Answer: Now Platform architecture service availability, backups, and security Correct Answer: Now Platform architecture aids with... prebuilt libraries, tools, templates, scripts, and integrations Correct Answer: ServiceNow features to help create applications multi-instance, single system for enterprise, secure, compliant, and scalable Correct Answer: SerivceNow Now Platform resides in the cloud, making it... tenant; instance Correct Answer: other cloud platforms utilize multi-__________ architecture, whereas the Now Platform utilized multi-_________ architecture redundancy; advanced high availability Correct Answer: _______________ helps with AHA, which stands for ________________ web UI, mobile app, and Service Portal Correct Answer: Now Platform interfaces users, groups, and roles comprise role-based access control Correct Answer: RBAC role Correct Answer: a collection of permissions in the Now Platform system administrator, specialized administrator, approvers, and ITIL Correct Answer: OOTB base system roles one-to-many Correct Answer: users have a __________________ relationship with groups and roles true Correct Answer: T or F: roles can contain other roles true; self-service users Correct Answer: T or F: users can still log into ServiceNow without any assigned role permissions user authentication Correct Answer: first level of security applied when logging into ServiceNow local database, external SSO, LDAP, OAuth 2.0, digest token, MFA - TOTP Correct Answer: ServiceNow methods of authentication banner frame, application navigator, content frame Correct Answer: main screen elements of Now Platform UI user menu, help, global search, connect, system settings, and banner logo and text Correct Answer: options in the banner frame of the Now Platform UI navigation filter, all applications and modules, favorites, and history Correct Answer: elements of the Application Navigator menu list of records, forms, homepages, and dashboards Correct Answer: elements of the Content Frame true (e.g. drag to add to favorites) Correct Answer: T or F: you can drag and drop items (e.g. breadcrumbs or records) within the Now Platform any module with the name containing "service"; all modules and sections within the Service Desk application Correct Answer: if you type "service" into the navigation filter, you will see: branding Correct Answer: Guided Setup can help orchestrate _______________ for your organization page header caption, browser tab title, upload company logo, background/ banner/ navigator images, colors, and text, and customize default system settings (e.g. data and time formatting) Correct Answer: system configuration for branding your instance's appearance ITSM Guided Setup Start (options) OR System Properties Basic Configuration UI 16 Correct Answer: how to navigate to branding task and cmdb_ci Correct Answer: ServiceNow core tables records from tables; and records contain fields Correct Answer: lists display... record; field Correct Answer: in a ServiceNow table, a row is a ___________ and a column is a ____________ lists Correct Answer: _______ display a set of records from a table filter, sort, and analyze data; manage records Correct Answer: benefits of lists and filters in the Now Platform List Title Menu (aka List Controls) Correct Answer: 3 line icon or right-clicking on title bar, options include: view, filters, group by, show, refresh list, and create favorite breadcrumbs Correct Answer: you can trace ___________ to see what filter conditions have been applied to your list; a set of filter conditions green dot near gear icon (settings icon) Correct Answer: How can you tell if a list view has been personalized? List Column Context Menu Correct Answer: when you right click on the column header in a list, you trigger the... sort and filter, configure, update, import, export (e.g. bar or pie chart), create quick reports Correct Answer: the List Column Context Menu allows you to... not, equal, contains (wildcard), ends with text, starts with text, contains text Correct Answer: OPPERAND DEFINITIONS: ! means = means * means %text means text% means %text% means a funnel Correct Answer: What does the filter icon look like? field, operator, and value Correct Answer: filter specifications List Field Context Menu Correct Answer: when you right-click on a field value in a record, you trigger the... (varies by user roles and record types) System UI UI Context Menus Correct Answer: navigation to edit list column and field context menus activity stream Correct Answer: time-stamped history of sequential actions for a record, indicated by a heartbeat icon field; table Correct Answer: a column in a list represents a _______ from a _______ view and update system records Correct Answer: forms allow you to... string (plain text), choice, Boolean T/F, reference, journal, etc. (some are determined by the system, some are dependent on other fields) Correct Answer: field types Form Context Menu Correct Answer: List Title Menu / List Controls is the same thing as... additional comments Correct Answer: ____________ ____________are viewable by all users (customer-facing) work notes Correct Answer: _____ ______ are not viewable by all users; must have itil role (non-customer-facing) save Correct Answer: updates existing record and keeps form open submit Correct Answer: creates a new record and closes form copy incident Correct Answer: creates a new record and keeps form open insert Correct Answer: creates a new record and closes form insert and stay Correct Answer: creates a new record and keeps form open update Correct Answer: updates existing record and closes form related lists Correct Answer: some records in tables have relationships to other records in other tables formatters Correct Answer: a form element used to display information that is not a field in the record (e.g. activity stream and related search results) forms; lists Correct Answer: ________ create new records and ________ display existing records views, layout, and form designer Correct Answer: you can configure forms for different audiences via... table and view combination Correct Answer: each form is tied to a unique... layout; design Correct Answer: form _________ allows you to quickly rearrange fields, while form _________ allows you to configure and modify fields dot-walking aka slushbucket Correct Answer: ServiceNow uses ______________ if you are selecting fields from related tables or multiple reference tables; expanding a table name/ field value to show additional fields/ values Field Navigator Correct Answer: in Form Designer, the _______ _____________ allows you to add a field to a table and form task Correct Answer: any record that can be assigned or completed by a user in ServiceNow workflow Correct Answer: users create tasks and are notified as the tasks move along a ___________ submitted assigned in progress resolved Correct Answer: typical task workflow (e.g. incident) incident, problem, change request, etc. Correct Answer: examples of tasks in ServiceNow service-level agreement (SLA) Correct Answer: a specific type of task that may have a predefined conditions, such as priority or timing task assignment Correct Answer: assign users to groups, assign group permissions, apply roles to groups, assign tasks to groups, assign tasks to users System Policy Rules Assignment Correct Answer: how to navigate to assignment rules purpose of assignment rules Correct Answer: assign tasks to users and/or populate certain fields in the record assignment rule criteria Correct Answer: task record has been created (or modified) and saved on a form, task record is unassigned, and the rule matches the specific table and conditions (if more than one, the lowest Order runs) My Work / My Groups Work Correct Answer: how to access assigned tasks task collaboration and resolution components Correct Answer: user presence, real-time editing, notes, activity stream editing, visual task boards (also Connect chat and comments like work notes) guided Correct Answer: visual task board type based on values from lists; updates underlying record when card moves users Correct Answer: in a guided visual task board, the lanes represent _______ flexible Correct Answer: visual task board type based on values from lists; does NOT update underlying record when card moves freeform Correct Answer: visual task board type not based on record lists; does NOT update underlying record when card moves To Do, Doing, and Done Correct Answer: What are the lane values for flexible and freeform visual task boards? reference or choice Correct Answer: lanes