ServiceNow CSA Exam QUESTIONS AND ANSWERS| GRADED A

ServiceNow CSA Exam QUESTIONS AND ANSWERS| GRADED A (T/F) ACL evaluates condition/script and roles Correct Answer: True If prefix of incident needs to be changed, where should you refer? Correct Answer: Number Maintenance Table Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notificaiton C) Modifying existing records D) All of the above Correct Answer: B) Sends an email notificaiton _________ Is an Elevated Privileges. Correct Answer: Session As an end user, which modules of service catalog do you see? A) My requests B) Requested Items C) My approvals D) None Correct Answer: A & B) My Requests & Requested Items Which setting allows the user to view knowledge articles without logging in? A) ESS Role B) Public Setting C) View All Setting D) View all Role Correct Answer: A) ESS Role ACL is part of which security? A) Physical Security B) Compliance Security C) Contextual Security D) None of the above Correct Answer: Contextual Security Jelly scripting is used in which of the following? A) UI Macros B) Content Management System C) UI Policies Correct Answer: A & B) UI Macros & Content Management System What are the variables that you can add when you create a catalog item? A) Slush bucket, Multiple choice B) Additional category, Single line text C) Multi-line text, Choice list, Checkbox D) Multiple choice, Multi-line text, Choice list, Checkbox Correct Answer: D) Multiple choice, Multi-line text, Choice list, Checkbox What are the workflow stages? A) Waiting for approval B) Fulfillment C) Delivery D) Completed Correct Answer: A, B, C, & D) Waiting for approval, Fulfillment, Delivery, & Completed Tables and Fields can be viewed and manipulated where? A) Record List B) Form C) Tables and Columns D) All of the above Correct Answer: D) All of the above If a request is rejected what happens? A) Notification is sent and sets the status to cancelled B) Notification is sent and sets the status to Not Approved Correct Answer: A) Notification is sent and sets the status to cancelled Contextual Security-Question on hierarchy A) Generic to all B) Generic to specific Correct Answer: B) Generic to specific How do you change the color of the instance? A) Using Navigation Menu under Content Management B) Using Navigation Menu under Application C) Under Content Management, Instance color marking D) None of the above Correct Answer: A) Using Navigation Menu under Content Management Where can we use 'variable_pool'? A) Workflow Activities B) UI Policies C) UI Scripts Correct Answer: A) Workflow Activities (T/F) Coalescing on a field (or set of fields) means the field will be used as a regular/general key Correct Answer: False Filters are defined with the following attributes in ServiceNow A) Field name, Operator, and Values B) Field name, Variables, and Values C) Variables, Operator, and Values D) Operands, Operator, and Values Correct Answer: A) Field name, operator, and values Kb articles are referred in which modules? A) Service Catalog B) News C) Incident D) Request Correct Answer: B) News Schedule Jobs can be captured in Update Sets A) True B) False C) We can migrate that only through export and import xml D) Both 'b' and 'c' Correct Answer: A) True Purpose of order guide - An order guide gives customers an easy way to order multiple related items as a single request, it uses: I. A single initial screen, where the customer fills in some initial information. II. A set of selected catalog items based on conditions derived from the initial information. A) Only I B) Only II C) Both I and II D) Neither I nor II Correct Answer: C) Both I and II If a notification has a template attached and the subject is filled out on the notification, then on the email getting fired, what will happen? A) Subject from the template will be used B) Subject from the notification will be used C) Subject field will be left blank D) None of the above Correct Answer: B) Subject from the notification will be used What do you mean by SaaS? A) Software as a Solution B) Software as a Service C) Software as a Security D) None Correct Answer: B) Software as a Service SLAs include actions that can be triggered when during the lifecycle? A) User defined time B) Anytime Correct Answer: B) Anytime CI is: A) Tangible B) Intangible C) Both D) None Correct Answer: C) Both (T/F) Coalescing on a field (or set of fields) means the field will be used as a unique key. Correct Answer: True SLA, OLA and UC are configured in which module? A) SLM B) Gauge C) SOW D) Request Correct Answer: A) SLM Which of the following is not a valid field type (for Incident table)? A) Currency B) Long String C) Suggestion Correct Answer: B) Long String (T/F) Moving an entry from Selected to Available slush bucket removes it from the form Correct Answer: True What does ("Hello World") do? A) It will write to the text log on the file system but not to the sys_log table in the database. B) It will print 'Hello World' at the form header. C) It will print 'Hello World' in the banner part. Correct Answer: A) It will write to the text log on the file system but not to the sys_log table in the database. What are the workflow activities? A) Approvals B) Conditions C) Notifications D) Task E) Timers F) Utilities Correct Answer: A,B,C,D,E, & F) Approvals, conditions, notifications, tasks, timers, & utilities Data inconsistency correction is done from automated? i. Plugin ii. Configurations iii. Workflow A) I only B) I & III C) II & III D) III only Correct Answer: A) I only Which of the following is possible via an inbound action? A) Schedule a job B) Sends an email notification C) Modifying existing records D) All of the above Correct Answer: B) Sends an email notification When you customize a homepage, SNC makes a copy of it and ________ A) Adds the prefix 'My' to the homepage name B) Save as 'Favorite' in ServiceNow Correct Answer: A) Adds the prefix 'My' to the homepage name Which of the following gets automatically captured in an update set? A) Tables, Schedules, Forms B) Tables, Forms, Data C) Tables, Forms, Homepages, D) Tables, Forms, Views Correct Answer: B) Tables, Forms, Data If a split is added in a form, how many columns get created in the database? Correct Answer: 2 ____________ is a tool that will auto populate the CMDB about your windows computer. Correct Answer: Help the Helpdesk Does ESS have a role? Correct Answer: No How do you confirm an instance upgrade? A) System Logs-events-ded, use this event to trigger the System Upgraded notification B) System Logs-events-system, use this event to trigger the System Upgraded notification Correct Answer: A) System Logs-events-ded, use this event to trigger the System Upgraded notification Script Include is a: A) Server Side Script B) Reusable Code C) Client's end script D) None of the above Correct Answer: A & B) Server side script & Reusable code In which table is user to group mapping is stored? A) sys_user B) sys_gr_user C) sys_grp D) sys_user_grmember Correct Answer: D) sys_user_grmember Which one of these applications is available to all users? A) Change B) Incident C) Facilities D) Self-Service Correct Answer: D) Self-Service Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A) My Teams Work B) My Groups Work C) My Groups Tasks D) My Teams Tasks Correct Answer: B) My Groups Work Which one of the following is a definition for transform maps in ServiceNow? A) A map that is used to store the history of the incident records B) A map used to add data to encrypted fields C) A map used to trigger Business Rules before the data is queued in the outbound Web Service D) A map to determine relationships between fields displaying in an Import Set to fields in an existing table Correct