ServiceNow Certified System Administrator Exam 2020 QUESTIONS AND ANSWERS ALL CORRECT

ServiceNow Certified System Administrator Exam 2020 Which feature helps you in testing what another user sees in the instance without logging in with the user credentials? Correct answerImpersonate How to capture workflow in update sets? Correct answerPublish UI Policy runs on Correct answerClient Side What is SLM Correct answerService Level Management In Knowledge Base, articles are grouped by Correct answerCategories Where is data stored Correct answerTables Default update set can be set to Completed Correct answerYes but other default update set will be created What is the significance of Order field on Catalog Item variables? Correct answerIt established the display order of variables - Listed in ascending order values Which of the following are base tables in ServiceNow Correct answertask, cmdb UI actions are executed on client or server? Correct answerEither Client Side or Server Side Inbound action can be used to Correct answerModify records, Create Records, Parse Email What does the available list composed of in the slush bucket Correct answerFields which are existing on table What is an ACL defined and applied to? Correct answerSpecific Role or user Where can we create SLAs, OLAs and Underpinning Contracts? Correct answerService Level Management ESS Users can see which of the modules? Correct answerMy Requests, Requested Items, Incidents How can we avoid creating duplicates while importing data Correct answerCoalesce Field An ACL is _ type of security Correct answerContextual In import sets which among the following is true with respect to coalesce Correct answerCoalesce may be used to update the matched records To create two columns in a form, how many splits should be used Correct answerOne How does ServiceNow system handle the import set data while running Transform Maps Correct answerThe import set table allows you to define destinations for imported data on ServiceNow tables Which among the following is correct regarding access control list Correct answerThe row level and field level rule both should be active before required operation should takes place Which application menu is used in capturing and moving changes from one instance to other Correct answerUpdate Set For UI policy to be applied on all views which among the following should be checked Correct answerGlobal In Service Catalog, when a user orders several Items, following records ar created. Correct answerREQ, SCTASK, RITM In service catalog application, which module is used for creating items Correct answerMaintain Items Business rules do not monitor fields on the form Correct answerTRUE What is the search engine used while doing the global search in ServiceNow Correct answerZing What provides a guide for moving data from import sets? Correct answerTransform Maps Only _ update sets can be exported Correct answerCompleted Parent of incident and problem table? Correct answertask Which application has the links to view field attributes for tables? Correct answerTables & Columns What is an order Guide Correct answerAn order guide provides the ability to order multiple related items as one request What is true about deleting tables Correct answeronly tables beginning with "u_" can be permanently deleted ESS users have ess role Correct answerFALSE What is the sequence of conditions in an SLA definition? Correct answerStart, Pause, Stop A role cannot contain any other role? Correct answerFALSE Difference between Business Rule & Client Script? Correct answerBusiness rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load. What can be used to move group of different changes from one instance to other instance Correct answerUpdate Set Who does a condition builder format looks like Correct answerField Operator Value Client Script on the Task table will be applied to Problem table as well Correct answerOnly if inherit is true Where does the global text search appear Correct answerBanner Which of the following is correct regarding new groups, new CIs , new user Correct answerThey are not captured in update sets SSO abbreviation is Correct answerSingle Sign On task table is a _ table Correct answerBase What does RITM stands for Correct answerRequested Item What's an example of a CI? Correct answerComputer, Software Contract, Business Service (tangible and intangible) How do you know which release version of Service now you are working on? Correct answerGo to System Diagnostics-Stats and check the build name The Administrator wants to connect with the co-workers to have conversation on the issues raised. Which of the following option should the Administrator select? Correct answerToggle Connect Side Bar What is a Workflow primarily used for? Correct answerTo automate a sequence of activities Which one of the following statements is true for system Administrators who are deleting tables? Correct answerOnly tables beginning with u_ can be permanently deleted. How do you call an SLA when it is not met? Correct answerBreached Incident, Problem tables inherit which table Correct answerTask Table What are variables in regards with Service Catalog? Correct answerThey define the questions to ask to end user while ordering catalog items Which setting allows the user to view knowledge articles without logging in? Correct answerESS Role Where is data stored? Correct answerTables Where do you change the banner of the application? Correct answerSystem Properties and in CSS Properties If the Default update set is marked complete: Correct answerThe system creates another update set named Default1 and uses it as the default update set. Which of the following is possible via an inbound action? Correct answerSends an email notification ACL is part of which security? Correct answerContextual Security Which of the following gets automatically captured in an update set? Correct answerTables, forms, views Which of the following modules are available to ITIL users by default? Correct answerIncident, Problem, Change, Service Catalog What is a SSO? Correct answerSingle Sign-On A new group has been created to access service catalog requests however the group members are not able to access it. What is the BEST practice that should be followed to make sure the group members are able to access the requests? Correct answerAssign catalog role to the group and then add users to the group How do you edit/create a workflow? Correct answerGraphical Workflow editor Which among the following is true regarding ACLs? Correct answerIf there rows and field ACLs, user has to satisfy both to have access to the field What is a piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried? Correct answerBusiness Rule Which module is used to add the items in service catalog? Correct answerService Catalog - Maintain Items What is a sys_id? Correct answerUnique identifier that is designed to every table record What does BSM acronym stand for? Correct answerBusiness Service Management Which of the following is the main area in all ServiceNow web pages? Correct answerContent Frame Each record in a table corresponds to: Correct answerRow The base table of "Change" table is: Correct answerTask Table What defines and monitors the guarantees established with an outside supplier and is a tool for supplier management? Correct answerUnderpinning contract (UC) What displays the details of tables and their relationships? Correct answerSchema Map How are users related to roles or groups? Correct answerMany to many relationships If both client script and business rule are applied on a table, which one will get executed first? Correct answerBusiness rules The following filter has been created for all open incidents: AllActive=TrueState=In ProgressPriority=1-Critical What will be displayed if we click on breadcrumb 'State=In Progress'? Correct answerList of incidents which are active and the state is "In Progress" What does RITM stand for? Correct answerRequest Item After high security plugin is activated, a security_admin privilege is created. What is an elevated privilege? Correct answerA role that has special permissions for the duration of the log in session Out of the below listed applications which will not run natively on smartphones? Correct answerWorkflow Which one of the below sentences best describes the purpose of an Update Set? Correct answerAn Update Set is a group of customizations moved Production to Development. What process does the Knowledge Base manage? Correct answerDocument review cycle, which includes submission, feedback from SME, and publishing What are the components of a condition: Correct answerField, Operator, Value The organization provides desktop with different memory capacity. Some users would require 4GB, 8GB or 16GB RAM machine. The users should be able to order these items in Service Catalog dashboard. Which of the following is a best practice to accomplish the task? Correct answerCreate Catalog Item for desktop and then Catalog Variable for different memory capacity In workflow, what is an activity? Correct answerAn automation block such as approvals, conditions, notifications, tasks, timers and utilities Which module contains SLA, OLA and UC (Underpinning Contracts)? Correct answerService Level Management Which role is required for creating ACL? Correct answersecurity_admin What are the steps in SLA? Correct answerStart, Pause, Stop Where do you go to check application server and network responses? Correct answerSystem Logs What will be the name in ServiceNow for a newly created table "abc" ? Correct answeru_abc Which of the following client script works on list view? Correct answerOnCellEdit How do you monitor your ServiceNow servlet? Correct answerS Which modules can you use to create a table? Correct answerTables & Columns What will happen when one user has many groups? What roles will he inherit? Correct answerAll the roles from all the groups the user belongs to. User Interface Terms: Where the modules and applications are listed? Correct answerApplication Navigator Which one of the following contains text search options? Correct answerKnowledge, Homepage, Lists We have the following filter condition in the list of all open incidents AllActive=TrueAssignment group=NetworkPriority=1-CriticalIncident state = In Progress If we click on the text of the breadcrumb 'Assignment group=Network' what list will come up? Correct answerList of all open incidents with Assignment group=Network Which of the following is a contract between an IT service provider and third party? Correct answerUnderpinning Contract What are the different components of an SLA? Correct answerSLA Definition, Task SLA, SLA Workflow, SLA Automation, SLA Conditions Multiple Choice, Single Line Texts and Select Box are what type of elements in Service Now? Correct answerVariable Types How are knowledge articles arranged by default? Correct answerPublished date Which of the following helps in finding the records from tables? Correct answerGlobal text search icon Which one of the following option can be used by the Administrators to navigate to other user's profile? Correct answerImpersonate user Buttons, form links and context menu are type of: Correct answerUI Actions What does SAAS stands for Correct answerSoftware as a service What are the main components of the User Interface in ServiceNow (UI16) Correct answerBanner, Content Frame, Application Navigator Incident extends which table? Correct answerTask Which among the following is true for UI actions Correct answerBased on the condition, it can be decided when to make it visible What table is used to track changes in an update Set Correct answersys_update_xml Insert UI Action on the form creates a new record and redirects us to previous viewed page Correct answerTRUE What does 'Coalesce' field mean? Correct answerField/s will be set a unique key Searches are available in Correct answerNavigation Filter, Knowledge Base, :Lists Which application is visible to all the users Correct answerSelf-Service How to make a fields madatory at data base level, before updating or inserting? Correct answerData Policy LDAP records can be updated by ServiceNow Correct answerFALSE Types of SLA (SLA, OLA & UC) are defined in which field? Correct answerType Field onCellEdit client script is executed when Correct answerA particular field is modified on List Which one of the following statements describes the purpose of an update set Correct answerMove a series of changes from Non-production instance to production instance If a workflow is not published, it will be captured in update set Correct answerFALSE We can draw multiple transition from a single activity in workflow Correct answerTRUE End Users can personalize the list layouts for themselves Correct answerTRUE Multiple Choice, Single Text, and select Box are what type of elements in ServiceNow? Correct answerVariable Types When is a workflow complete? Correct answerWhen the workflow reached to End Activity Which of the components are visible on Workflow welcome screen Correct answerNew Workflow Button, List of pu