ServiceNow CSA Exam QUESTIONS AND ANSWERS(VERIFIED)

ServiceNow CSA Exam QUESTIONS AND ANSWERS(VERIFIED) What are the different interfaces for accessing a ServiceNow Instance? Correct Answer: -Now Platform User Interface -Service Portal -ServiceNow Mobile Classic -ServiceNow Agent What are the tree components of the Now Platform User Interface? Correct Answer: -Banner Frame -Application Navigator -Content Frame What is a collection of users who share a common purpose? Correct Answer: Group Where can you locate product documentation? Correct Answer: What is a collection of permissions used to grant access to different parts of the platform? Correct Answer: Role What is a common way of testing functionality for different roles? Correct Answer: Impersonate User A row represents what in the ServiceNow database Correct Answer: Record What are the three different types of context menus in a list view? Correct Answer: -List -Column -Record What are the three components of a filter condition? Correct Answer: -Field -Operator -Value What defines which fields appear in a list and the order of said fields? Correct Answer: View Which field type displays as a check box on the form? Correct Answer: True/False Which field type displays information from another table? Correct Answer: Reference Which tool can be used to change the layout of the form view for all users? Correct Answer: Form Designer What are the three main components of the Form Designer? Correct Answer: -Page Header -Field Navigator -Form Layout What allows fields to be populated automatically when applied? Correct Answer: Template Which UI action saves information for a new record and leaves the form? Correct Answer: Submit Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual? Correct Answer: My Groups Work What is the difference between Work notes and Additional Comments Correct Answer: Work notes are visible to only those who can view the task. Additional comments are visible to the customer (requestor) Which tab contains the activity stream for a task? Correct Answer: Notes Which tool enables users to collaborate on a task real-time and links conversations to records? Correct Answer: Connect Chat What can trigger a notification? Correct Answer: Record inserted or updated Event is fired A script What is used to get information from tables through referenced fields? Correct Answer: Dot-walking Which three tabs are used to configure an email notification? Correct Answer: When to send Who will receive What it will contain How is dot-walking used when configure a notification? Correct Answer: -Identify the recipient (e.g. Users/Groups in fields) -Populate data in the notification (e.g. ${number} or ${URI_REF}) Which module opens the Report Designer Interface? Correct Answer: Reports View/Run Name three ways of sharing a report with other people in the organization. Correct Answer: Scheduled email Export to PDF Publish What are the four tabs used to guide the user through creating a new report in the report designer? Correct Answer: Data Type Configure Style What should you consider when exporting a report to PDF and share the exported file? Correct Answer: -Information may be obsolete -Access control is not enforced on exported data Which modules can you use to create a new table? Correct Answer: Tables Tables & Columns What is created by default when you create a new table? Correct Answer: -Application Menu with the same name as the table Label -Module with the plural of the table Label What is specified in an access control list rule? Correct Answer: -Object and Operation being secured -Permissions required to access the object What types of permissions can be configured in an access control rule? Correct Answer: -Roles -Conditions -Script that set the answer variable to true or false In what order are access controls evaluated? Correct Answer: Table-level: most specifics to most general then field-level: most specific to most general Which object grants access to all table records? Correct Answer: table.None Which elevated role is required to modify access control rules? Correct Answer: security_admin Which module is used as the first step for importing data? Correct Answer: Load Data What are the steps for importing data using an import set? Correct Answer: Load the data Create a transform map Transform the data Clean up the import table Which option allows you to update existing target table records when importing data from an import set? Correct Answer: Coalesce Which tool is used to determine relationships between fields in an import set and an existing table? Correct Answer: Transform Map What is defined as a series of tables containing assets and business services controlled by a company? Correct Answer: Configuration Management Database (CMBD)