QUESTIONS AND ANSWERS ALL
CORRECT
Formal organizational structure Correct Answer: The emphasis is on
*organizational positions* and formal power; Provides a framework for defining
managerial authority, responsibility, and accountability
Informal organizational structure Correct Answer: The focus is on the
*employees, their relationships*, and the informal power that is inherent within
those relationships; Has its own leaders and communication channel (grapevine)
Stages of Conflict Resolution Correct Answer: Latent conflict --> e.g. staffing
changes (recipe for conflict)
Perceived conflict --> People become aware of conflict
Helpful Tips for conflict resolution Correct Answer: -Get all the information
possible. *Differentiated between facts and opinions*
-*Listen* carefully and do not prejudge
Ombudsperson Correct Answer: Investigate grievances filed by one party against
another and to ensure that individuals involved in conflicts understand their rights
*Bottom line* in negotiation Correct Answer: The very least for which a person
will settle is
Common conflict resolution Correct Answer: Compromising
Centralized decision making Correct Answer: Staffing decisions are made by
personnel in a central office or staffing center. May or may not be staffed by RNs
(Occurring somewhere else - fairer to all employees because policies tend to be
employed more consistently and impartially)
Decentralized decision making Correct Answer: Unit manager responsible for
covering all scheduled staff absences
, (Lead to increased autonomy and flexibility)
Organizational Culture Correct Answer: The *values and behaviors* that
contribute to the unique social and psychological environment of an organization
Power Correct Answer: The *authority and ability* to get things accomplished;
The capacity or potential to get others to do something
Total Patient Care Correct Answer: The *oldest mode of organizing patient care*;
Nurses assume *total responsibility for meeting the needs of all assigned patients*
during their time on duty
Functional Method of Nursing Correct Answer: Uses relatively unskilled workers
who have been trained to complete certain tasks; *Care is assigned by task* rather
than by patient - tasks completed quickly with little confusion
Disadvantage of Functional Nursing Correct Answer: Lead to fragmented care and
possibly overlooking patient priority needs
Team Nursing Correct Answer: Ancillary personnel *collaborates in providing
care to a group of patients* under the direction of a professional nurse
Modular Nursing Correct Answer: Modification of team and primary nursing, uses
a smaller team; *Pairs professional nurses with ancillary staff* to deliver care to
groups of patients
Primary Nursing/Relationship-Based Nursing Correct Answer: *Brings the nurse
back to the bedside* to provide clinical care; Job satisfaction is high, however this
method is difficult to implement
Diverse skill mix
Case Management Nursing Correct Answer: Collaborative process that *assesses,
plans, implements, coordinates, monitors, and evaluates options and services to
meet an individual's health* needs through communication and available resources
to promote quality, cost-effective outcomes; The focus is on individual clients, not
populations of clients
Cost-effectiveness Correct Answer: Most neglected aspect of accountability in
staff development. All activities evaluated for quality control, impact on
institution, cost effectiveness