APM #2: Application Portfolio Management
(APM) CIS Exam ServiceNow
What are four (4) APM processes to overcome challenges? Correct Answer: -
Classify (based on business functions)
-Measure (by gathering metrics)
-Analyze (based on metrics)
-Plan (by analyzing app categories)
What are four (4) key solution components of APM? Correct Answer: -
Application Classification
- Applications Assessment Framework
- Reports and Dashboards
- Integration with other applications
What are the tables Installed with APM? Correct Answer: -Application Bubble
Chart [apm_bubble_chart]
-Application Service Risk (on TPM) [sn_apm_tpm_business_service_risk]
-Application Category [apm_application_category]
-Application Category Group [apm_application_category_group]
-Application Family [apm_application_family]
-Indicator [apm_metric]
-Indicator Score [apm_app_indicator_score]
-Scoring Profile [apm_application_profile]
-Profile Indicator [apm_application_profile_indicator]
-CI Score [apm_app_score]
-Business Application [cmdb_ci_business_app]
-Application Service Software Model [sn_apm_tpm_service_software_model]
-Goal Contribution Target [goal_contribution_target]
-Demand Action [apm_idea_action]
-Risk Parameter (in TPM) [sn_apm_tpm_risk_parameter]
-Risk Parameter Score [sn_apm_tpm_risk_param_score]
-Software Model Risk (TPM) [sn_apm_tpm_software_model_risk]
***What is Application Classification in APM? Correct Answer: -Classifying
applications into groups and categories. Identify relationships and redundancies
between the applications more easily. Build a complete applications inventory and
map the apps to the business functions.
, -New CI Class (business application) which extends the base CMDB CI.
-The configuration items used in APM are related by establishing a CMDB
relationship with one another.
-Business Application > Business Capability > Application Service
What is an Application Business Process and how can you use to hierarchy?
Correct Answer: -A business process is a method of related structured tasks
performed to accomplish a specific application service. The business capabilities of
a business application can be modeled as a business process.
-Business process or capability hierarchy is an ordered grouping of business
processes in a hierarchical fashion. For example, L0 and L1 processes.
How are Demands used in APM? Correct Answer: Use a demand as a step to
identify cost saving opportunities on the applications and to meet the target. The
strategy that you associate with the demand action decides the strategy for the
application.
What are the two types of relationships between Business Capabilities and
Business Applications Correct Answer: Relation and/or Reference condition to
create relationships and references between CIs and their related items
The relation between a business capability and business application must always be
of type [provided by::provides]
What are three (3) Problems organizations have that lead them to look at APM?
Correct Answer: 1. Too many applications to Maintain and Support
2. Technical Gaps Supporting Business Capabilities
3. Identifying Technology Risks (in terms of what software supporting those
applications may be coming to End of Life)
What is included in the IT Business Management (ITBM) Suite? Correct Answer:
Application Portfolio Management
- Application Portfolio
(APM) CIS Exam ServiceNow
What are four (4) APM processes to overcome challenges? Correct Answer: -
Classify (based on business functions)
-Measure (by gathering metrics)
-Analyze (based on metrics)
-Plan (by analyzing app categories)
What are four (4) key solution components of APM? Correct Answer: -
Application Classification
- Applications Assessment Framework
- Reports and Dashboards
- Integration with other applications
What are the tables Installed with APM? Correct Answer: -Application Bubble
Chart [apm_bubble_chart]
-Application Service Risk (on TPM) [sn_apm_tpm_business_service_risk]
-Application Category [apm_application_category]
-Application Category Group [apm_application_category_group]
-Application Family [apm_application_family]
-Indicator [apm_metric]
-Indicator Score [apm_app_indicator_score]
-Scoring Profile [apm_application_profile]
-Profile Indicator [apm_application_profile_indicator]
-CI Score [apm_app_score]
-Business Application [cmdb_ci_business_app]
-Application Service Software Model [sn_apm_tpm_service_software_model]
-Goal Contribution Target [goal_contribution_target]
-Demand Action [apm_idea_action]
-Risk Parameter (in TPM) [sn_apm_tpm_risk_parameter]
-Risk Parameter Score [sn_apm_tpm_risk_param_score]
-Software Model Risk (TPM) [sn_apm_tpm_software_model_risk]
***What is Application Classification in APM? Correct Answer: -Classifying
applications into groups and categories. Identify relationships and redundancies
between the applications more easily. Build a complete applications inventory and
map the apps to the business functions.
, -New CI Class (business application) which extends the base CMDB CI.
-The configuration items used in APM are related by establishing a CMDB
relationship with one another.
-Business Application > Business Capability > Application Service
What is an Application Business Process and how can you use to hierarchy?
Correct Answer: -A business process is a method of related structured tasks
performed to accomplish a specific application service. The business capabilities of
a business application can be modeled as a business process.
-Business process or capability hierarchy is an ordered grouping of business
processes in a hierarchical fashion. For example, L0 and L1 processes.
How are Demands used in APM? Correct Answer: Use a demand as a step to
identify cost saving opportunities on the applications and to meet the target. The
strategy that you associate with the demand action decides the strategy for the
application.
What are the two types of relationships between Business Capabilities and
Business Applications Correct Answer: Relation and/or Reference condition to
create relationships and references between CIs and their related items
The relation between a business capability and business application must always be
of type [provided by::provides]
What are three (3) Problems organizations have that lead them to look at APM?
Correct Answer: 1. Too many applications to Maintain and Support
2. Technical Gaps Supporting Business Capabilities
3. Identifying Technology Risks (in terms of what software supporting those
applications may be coming to End of Life)
What is included in the IT Business Management (ITBM) Suite? Correct Answer:
Application Portfolio Management
- Application Portfolio
