Mr. Jonas is admitted to the hospital for fever of unknown origin. He is a 55-year-
old patient who has been receiving outpatient dialysis for the past 6 months. He is
no longer able to work at the construction job he had for the past 30 years. His wife
has recently gone to work part time as a teacher’s aide. Mr. Jonas receives dialysis
three times a week and must have someone provide transportation to and from the
dialysis center. This is a constant worry for him because his wife has gone back to
work. His neighbor takes him to and from the dialysis center and seems happy to
have something to do. Mr. Jonas has difficulty hearing but does not consistently
wear his hearing aid. When he forgets to wear the hearing aid, he tends to talk
loudly to everyone, which is annoying to his wife. This morning, Mr. and Mrs.
Jonas are sitting in his room after finishing breakfast. Lucy, a first-year student
nurse who is assigned to Mr. Jonas, enters his room and introduces herself.
1. Lucy wants to start her clinical experience positively with Mr. Jonas.
How should she address him?
A. My name is Lucy, and who are you?
B. Hello Bill, I am your student nurse today.
C. Good morning, Mr. Jonas. I am Lucy, your student nurse for the morning.
D. Hello, Mr. and Mrs. Jonas. How are you today?
Answer
Rationale It’s important to show respect to the patient, by acknowledging them
and making it know who you are.
2. Lucy asks Mr. Jonas if he is finished with his breakfast and notices that he
has not eaten any of it and looks pensive. What is the best way to find out
more about his nonverbal cues?
Answer: Lucy can ask Mr. Jonas if he's having any pain, look for any nonverbal
cues, for example, body language, posture, and tone of voice, while you're asking
the question and Mr. Jonas response.
Rationale Asking the patient if he is pain is a start to figuring out why Mr. Jones
isn’t eating.
Looking for signs, could tell the reason or put the nurse in a direction of figuring it
out.
3. Mr. Jonas does not have his hearing aid in while Lucy is caring for him.
What are the best techniques to communicate with someone with this special
need? (Select all that apply.)
A. Shouting
B. Speaking clearly
C. Looking directly at him
D. Reducing environmental noise
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, E. Talking as she moves about the room
Answer
Rationale: These techniques are used to have a clear communication with the
patient, it lets the patient know that they have the nurse’s full attention.
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