Aetna Individual Core Certification Mastery
Test | all answers are 100% Correct
What report(s) are available on Aetna Producer World? Correct Answer: All of the above
You will need to successfully complete which requirements to be Ready to Sell (RTS) with Aetna
Medicare? Correct Answer: All of the above
Any voluntary disenrollment occurring within three (3) months of the membership effective date is
considered a rapid disenrollment and will result in a chargeback of the full commission paid. Correct
Answer: True
To report compliance or fraud, waste, and abuse concerns to Aetna you should: Correct Answer: A, B,
and D
Agent Oversight routinely monitors agent performance against CMS and internal standards. We
monitor: Correct Answer: All of the above
Our Agent Oversight team will implement corrective action when there are CMS infractions and
prohibited tactics. Disciplinary or corrective action may include: Correct Answer: All of the above
Failure to respond within the required timeframe to Aetna or CMS requests for information may result
in suspension or termination of an agent, broker or producer's ability to market, sell and receive
commissions. Correct Answer: True
You can receive commission for any sale that results from an unreported marketing/sales event. Correct
Answer: False
A prohibited marketing activity is: Correct Answer: All of the above
How long are you required to maintain Scope of Appointment (SOA) documentation? Correct Answer:
10 years
If a beneficiary requests to discuss other products not originally documented on the SOA, you must
document a second SOA for the additional product type before the appointment may continue. Correct
Answer: True
When obtaining a Scope of Appointment, you may NOT: Correct Answer: All of the above
The Permission to Contact form is used by Aetna sales representatives and external agents to contact
beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect.
Correct Answer: True
If a prospect calls to RSVP for a meeting, a Permission to Contact form is not required for that meeting
but would be required for a representative to place a follow-up call to a meeting attendee. Correct
Answer: True
Test | all answers are 100% Correct
What report(s) are available on Aetna Producer World? Correct Answer: All of the above
You will need to successfully complete which requirements to be Ready to Sell (RTS) with Aetna
Medicare? Correct Answer: All of the above
Any voluntary disenrollment occurring within three (3) months of the membership effective date is
considered a rapid disenrollment and will result in a chargeback of the full commission paid. Correct
Answer: True
To report compliance or fraud, waste, and abuse concerns to Aetna you should: Correct Answer: A, B,
and D
Agent Oversight routinely monitors agent performance against CMS and internal standards. We
monitor: Correct Answer: All of the above
Our Agent Oversight team will implement corrective action when there are CMS infractions and
prohibited tactics. Disciplinary or corrective action may include: Correct Answer: All of the above
Failure to respond within the required timeframe to Aetna or CMS requests for information may result
in suspension or termination of an agent, broker or producer's ability to market, sell and receive
commissions. Correct Answer: True
You can receive commission for any sale that results from an unreported marketing/sales event. Correct
Answer: False
A prohibited marketing activity is: Correct Answer: All of the above
How long are you required to maintain Scope of Appointment (SOA) documentation? Correct Answer:
10 years
If a beneficiary requests to discuss other products not originally documented on the SOA, you must
document a second SOA for the additional product type before the appointment may continue. Correct
Answer: True
When obtaining a Scope of Appointment, you may NOT: Correct Answer: All of the above
The Permission to Contact form is used by Aetna sales representatives and external agents to contact
beneficiaries and must be completed prior to conducting an outbound call to a Medicare prospect.
Correct Answer: True
If a prospect calls to RSVP for a meeting, a Permission to Contact form is not required for that meeting
but would be required for a representative to place a follow-up call to a meeting attendee. Correct
Answer: True
