Eric Asare unit 4 p3
Job description and specification
Job description
Customer Service Advisor - Medical Assistance
An exciting opportunity has arisen to work as part of AXA Travel Insurance as a
Customer Service Advisor within our Medical Assistance department.
AXA Travel Insurance is part of the AXA Assistance Group, an international
network providing services for corporate and individual clients. The AXA
Assistance Group has a presence in over 30 countries covering five continents,
with a workforce in excess of 2500.
AXA Travel Insurance itself currently has approximately 250 employees based
mainly in Redhill, Surrey, as well as a small finance office in Ireland.
Job purpose for Customer Service Advisor
To provide medical assistance & advice to customers / partners of AXA
Assistance anywhere in the world.
To exercise cost control and awareness of insurance terms & conditions for
AXA clients.
To assess customers’ needs and co-ordinate with the Medical Team to
create appropriate/efficient Action Plans/Recommendations.
To plan and arrange worldwide repatriation of AXA customer
Job Responsibilities
Support & training to all medical teams & operational teams as required
Giving clear case management plans
Explaining medical situations to staff, clients and customers as required
Advising on medical claims decisions
Actively adding to safe, cost effective service delivery
Encouraging excellent communications to all job interfaces
Ensuring that all protocols for the delivery of good customer service are
kept current, compliant
What we need from you
Excellent customer service skills
The sensitivity to deal with customers who may be distressed by their
medical problems and/or those of their relatives.
Excellent communication & administrative skills
Willingness to take initiative to solve problems
The ability to work under pressure and to customer deadlines
Excellent organisational and time management skills
The ability to use initiative & judgement
To be a team worker
Flexibility
1 | Page
, Eric Asare unit 4 p3
The ability to get things done / deliver results to agreed customer
standards
Keyboard skills
What you’ll get in return
o Competitive salary plus annual bonus
o Fantastic opportunities for internal progression
o Company Pension Scheme
o Family Travel Insurance
o Motor Breakdown Insurance
o Home Emergency Insurance
o 24hr Access to the Company Concierge Service
o Private Medical Insurance
o Life Assurance
o Company Share plan
Job description
Job Title-store manager
Location-Barking and Dagenham
When you start- 1th January 2015
Salary/yearly, 2,000.00 - 3,000.00 per year
£2000 Per Annum Benefits Competitive salary, day’s holiday, bonus, staff
discount and pensions
Bonus-store manager £1000 to the bonus they have to complete tasks, take up
different opportunities and responsibilities, show different skills and have to be
reliable
Hours of work per week-store manager 40 to 50 hours a week
Job roles
recruiting, training, supervising and appraising staff
managing budgets
maintaining statistical and financial records
planning
promoting and marketing the business
dealing with customer queries and complaints
overseeing pricing and stock control
maximising profitability and meeting sales targets
ensuring compliance with health and safety legislation
preparing promotional materials and displays
Report To: Area manager
Responsible for: to sort out any problems involving customers and staff members
2 | Page
Job description and specification
Job description
Customer Service Advisor - Medical Assistance
An exciting opportunity has arisen to work as part of AXA Travel Insurance as a
Customer Service Advisor within our Medical Assistance department.
AXA Travel Insurance is part of the AXA Assistance Group, an international
network providing services for corporate and individual clients. The AXA
Assistance Group has a presence in over 30 countries covering five continents,
with a workforce in excess of 2500.
AXA Travel Insurance itself currently has approximately 250 employees based
mainly in Redhill, Surrey, as well as a small finance office in Ireland.
Job purpose for Customer Service Advisor
To provide medical assistance & advice to customers / partners of AXA
Assistance anywhere in the world.
To exercise cost control and awareness of insurance terms & conditions for
AXA clients.
To assess customers’ needs and co-ordinate with the Medical Team to
create appropriate/efficient Action Plans/Recommendations.
To plan and arrange worldwide repatriation of AXA customer
Job Responsibilities
Support & training to all medical teams & operational teams as required
Giving clear case management plans
Explaining medical situations to staff, clients and customers as required
Advising on medical claims decisions
Actively adding to safe, cost effective service delivery
Encouraging excellent communications to all job interfaces
Ensuring that all protocols for the delivery of good customer service are
kept current, compliant
What we need from you
Excellent customer service skills
The sensitivity to deal with customers who may be distressed by their
medical problems and/or those of their relatives.
Excellent communication & administrative skills
Willingness to take initiative to solve problems
The ability to work under pressure and to customer deadlines
Excellent organisational and time management skills
The ability to use initiative & judgement
To be a team worker
Flexibility
1 | Page
, Eric Asare unit 4 p3
The ability to get things done / deliver results to agreed customer
standards
Keyboard skills
What you’ll get in return
o Competitive salary plus annual bonus
o Fantastic opportunities for internal progression
o Company Pension Scheme
o Family Travel Insurance
o Motor Breakdown Insurance
o Home Emergency Insurance
o 24hr Access to the Company Concierge Service
o Private Medical Insurance
o Life Assurance
o Company Share plan
Job description
Job Title-store manager
Location-Barking and Dagenham
When you start- 1th January 2015
Salary/yearly, 2,000.00 - 3,000.00 per year
£2000 Per Annum Benefits Competitive salary, day’s holiday, bonus, staff
discount and pensions
Bonus-store manager £1000 to the bonus they have to complete tasks, take up
different opportunities and responsibilities, show different skills and have to be
reliable
Hours of work per week-store manager 40 to 50 hours a week
Job roles
recruiting, training, supervising and appraising staff
managing budgets
maintaining statistical and financial records
planning
promoting and marketing the business
dealing with customer queries and complaints
overseeing pricing and stock control
maximising profitability and meeting sales targets
ensuring compliance with health and safety legislation
preparing promotional materials and displays
Report To: Area manager
Responsible for: to sort out any problems involving customers and staff members
2 | Page
