BUSI 411 Exam 3 - Question and Answers

BUSI 411 Exam 3 1. Which of the following principles emphasizes that actions should make the community as a whole better off? 2. Which of the following is not an ongoing trend in manufacturing? 3. A "product package" consists of: 4. In addition to operations, which of the following is considered a "line" function? 5. Business organizations consist of three major functional areas which, ideally: 6. An organization's mission statement serves as the basis for: 7. Which of the following is not typically considered a cure for poor competitiveness? 8. Product design and choice of location are examples of _______ decisions. 9. The key to successfully competing is understanding what customers want and then __________ satisfy those wants. 10. The external elements of SWOT analysis are: 11. Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign? 12. Elements of the service process in which there is no contact with the customer are referred to as:  13. Which of the following is not one of the phases of product design and development? 14. Service typically involves a much higher degree of customer contact than manufacturing.  15. A tracking signal focuses on the ratio of cumulative forecast error to the corresponding value of MAD. 16. Reliability refers to the ability of a product to perform its intended function under normal conditions. 17. The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.