USPS Window Clerk Study Guide 2022/2023

USPS Window Clerk Study Guide 2022/2023 S.O.L.E.R *squarely face the person *open your posture *lean towards the sender *eye contact maintained *relax while attending Ans - Actively attending (enhance listening) Need satisfaction selling Ans - Based on the simple recognition that customers buy products to satisfy their needs Need Ans - Desire to improve or accomplish something G.I.S.T Ans - Greet Inquiring Suggest Thanking Retail customer experience (RCE) Ans - Mystery shopper ????? Post office motto Ans - Clean stocked and friendly everyday Image factors Ans - Personal, professional, postal Postal validation imprints Ans - PVI labels Postal retail unit Ans - PRN Trigger words Ans - Generates negative feelings and are less extensive in a conversation Calming words Ans - Make feel relaxed and composed and are usually more effective in an interaction with another person Perception is Ans - Reality Bank secrecy act (BSA) Ans - Help identity money launderers Form 8105-A Ans - Fraud transaction report. Cash transaction $3,000 or more Form 8105-B Ans - Suspicious transactions report Self service kiosk Ans - Provides 80% transactions normally handled by a retail employee Domestic claims types of services Ans - Priority mail express Priority mail Insured mail Register mail COD Hazmat categories include Ans - Flammable and combustible, corrosive and reactive toxic other common hazardous material and biological Publications 52 Ans - used to regulate the mailing of hazmat What is one hazmat indicator? Ans - Sound or sight of liquid Are cigarettes mailable to foreign countries? Ans - Yes Commercial based pricing Ans - Customer who ship a high volume of pricing PO boxes Ans - Photo ID proof of address Bakers dozen Ans - One free month for po box rental for customers that were with competitors Shipping services Ans - Priority mail express Priority mail Parcel select Parcel return service Mailing service Ans - First class Periodicals Standard mail Package service (media mail, library mail, bound printed matter, standard post) Extra Service Shipping services Ans - Competes with other companies Registered mail can only be used with? Ans - First class and priority mail Balloon price Ans - Charged when a mail piece measures over 84 inches and weighs less than 20 pounds. Standard post and priority mail depending on destination and zone Oversize pricing Ans - Measure over 108in but not more than 130in combined in length and girth (Standard post only) Dimensional weight pricing Ans - anything more than one cubic foot only for zones 5-8 (Priority only) Priority mail Ans - 1-3 days $50 insurance Standard is Ans - Ground only Every door direct mail (EDDM) Ans - 5,000 or fewer pieces must meet dimension of a flat must take to po of town that you want delivered to (No credit card payment only cash check or debit) must have ECRWSS if not don't accept (bundles of 50) shipping service Ans - Products in which the postal service is competitive with other delivery company's One cubic foot Ans - Dimensional weight pricing applies to priority mail packages shipped to zones 5-8 that have dimensions that exceed? What is an extra service for express mail Ans - COD? What is label 11-HFPU Ans - Used for shipments held for pick up at an identified location Fees for extra service may not be paid by? Ans - Pre canceled stamps Which extra service provides protection in transit? Ans - Insured & registered mail Which extra service provides protection in transit Ans - ? Maximum for international money order Ans - $700 Maximum for domestic money order Ans - $1000 Label and form used for delivery confirmation Ans - Label 314 & ps form 152 Bait money order Ans - Used to aid the postal inspection service in postal burglary and robbery investigations How many bait money orders does each SSA get Ans - 3 Who delivers the last mile Ans - Usps Which website provides link to postal manuals handbooks and publications Ans - Policy net Which directive is the official source of updates to postal policies and procedures Ans - Postal bulletin Ps form 1000 Ans - Insurance claim Name three criteria that classify a mail piece as anonymous Ans - Over 13 oz, bears only stamps and not accepted by retail window