Cigna 2022 Selling with Integrity
Which of the following types of preparation is important as part of a sales agent's
regimen? Correct Answer: A&B
Marty, a telesales agent is on an outbound call with a customer who, on learning
more about our plans, is eager to enroll immediately. Which of the following is a
compliant way for him to proceed? Correct Answer: Marty must not enroll the
customer on the outbound call, he should ask the customer to call him right back
in order to conduct the enrollment on an inbound call
When verifying if a doctor is in the Cigna network, which of the following is
correct? Correct Answer: You should verify doctors and other providers using the
Provider Lookup Tool, download the daily provider spreadsheets from the
resource library and/or call the CARL Unit
How can you best position the benefits of our plans to meet a customer's specific
needs? Correct Answer: Craft a narrative about how the plan ties into their
specific concerns or needs
Which of the following will help your needs assessment during a sales
consultation or appointment? Correct Answer: Questioning skills and focus on
customer's needs
How can we meet the customers' needs during a sales consultation? Correct
Answer: All of the above
Which of the following is considered the key to establishing trust during a sales
consultation with a prospect? Correct Answer: Dialogue
What are the requirements for selling our products? Correct Answer: All of these
Which of the following is applicable when discussing the benefits in any of our
plans? Correct Answer: Use the Summary of Benefits and cover the details of the
plan
Which of the following types of preparation is important as part of a sales agent's
regimen? Correct Answer: A&B
Marty, a telesales agent is on an outbound call with a customer who, on learning
more about our plans, is eager to enroll immediately. Which of the following is a
compliant way for him to proceed? Correct Answer: Marty must not enroll the
customer on the outbound call, he should ask the customer to call him right back
in order to conduct the enrollment on an inbound call
When verifying if a doctor is in the Cigna network, which of the following is
correct? Correct Answer: You should verify doctors and other providers using the
Provider Lookup Tool, download the daily provider spreadsheets from the
resource library and/or call the CARL Unit
How can you best position the benefits of our plans to meet a customer's specific
needs? Correct Answer: Craft a narrative about how the plan ties into their
specific concerns or needs
Which of the following will help your needs assessment during a sales
consultation or appointment? Correct Answer: Questioning skills and focus on
customer's needs
How can we meet the customers' needs during a sales consultation? Correct
Answer: All of the above
Which of the following is considered the key to establishing trust during a sales
consultation with a prospect? Correct Answer: Dialogue
What are the requirements for selling our products? Correct Answer: All of these
Which of the following is applicable when discussing the benefits in any of our
plans? Correct Answer: Use the Summary of Benefits and cover the details of the
plan
