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Sales Management HND

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Sales Management Complete HND Assignment

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Contents
Amazon................................................................................................................................................1
Sales Planning......................................................................................................................................2
Amazon Sales Planning........................................................................................................................2
Methods of Selling...............................................................................................................................3
Sales Reporting....................................................................................................................................4
Consumer Buying Behavior..................................................................................................................5
Factors influencing Consumer buying behavior...................................................................................5
Business buying behavior....................................................................................................................7
Importance of Designing and organizing the right Sales Structure......................................................8
Amazon’s Organizational Structure...................................................................................................10
Importance of selling through others in Amazon...............................................................................10
References.........................................................................................................................................11



Amazon
Amazon.com, the famous example of electronic commerce, is an online retailer, maker of electronic
book readers, and supplier of Web services. The company's headquarters are in Seattle, Washington.
The company offers individual websites, software development centres, customer support centres, and
fulfilment centres are located across the world. Amazon.com is a massive Internet-based business that
sells books, music, movies, housewares, electronics, toys, and a variety of other products either directly
or as an intermediary between other merchants and Amazon.com's millions of consumers. Its Web
services business involves renting data storage and processing capabilities through the Internet,
sometimes known as "cloud computing." Its online presence is so significant that, in 2012, 1% of all
Internet traffic in North America passed via Amazon.com data centres. In addition, the business
manufactures the market-leading Kindle e-book readers. Its marketing of these devices has resulted in a
huge increase in e-book publication, transforming Amazon.com into a key disruptor in the book-
publishing business.

So far in 2021, Amazon has generated more than $221 billion in revenue, demonstrating how enormous
the firm has grown since Jeff Bezos established it in 1994. According to the company's most recent
financial report, the ecommerce behemoth employs 1.3 million people worldwide, with 950,000 of
those based in the United States.

According to the most current US employment data, out of a total population of 332 million, there are
145.8 million nonfarm payroll workers. That equates to one in every 350 Americans working for
Amazon, or one in every 153 employed workers in the United States.

Amazon’s Mission Statement: Amazon is governed by four principles: customer obsession above
competition focus, a desire for creativity, a dedication to operational excellence, and long-term thinking.

, Amazon pioneered goods and services such as customer reviews, 1-Click purchasing, customized
recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire
TV, Amazon Echo, and Alexa.

Amazon Mission Statement: The aim is to be the most customer-centric company on the planet, to
provide a location where people can come to search and discover everything they would want to buy
online.

Amazon Values:

 Customer Obsession
 Ownership
 Invent and Simplify
 Learn and Be Curious
 Hire the Best
 The Highest Standards
 Think Big
 Bias for Action
 Earn Trust
 Deliver Results

Amazon is both a B2B and a B2C company. It is home to several enterprises. Amazon B2B, often known
as Amazon Business, offers purchasing options for registered businesses looking to purchase business
goods from Amazon. Businesses of all sizes, distributors, and manufacturers may purchase and sell to
one another on the platform and earn discounts based on quantity ordered. Amazon.com is the largest
internet retailer in the world. The firm is a B2C marketer, which means it sells items directly to
customers.

Sales Planning
The sales strategy serves as the centre around which the company's operations revolve. A sales strategy
is a business plan that focuses on the growth of the company's sales activities with specific goals and
timelines. In other words, it is a strategy plan that outlines sales goals, methods, obstacles, target
market, and actions to execute the plan. Setting goals and a timetable for achieving them isn't the sole
goal. Give equal weight to developing techniques and developing a detailed sales plan. This section
consists of assessing all of the resources, determining how much to utilize, and detailing the individual
tasks. Sales managers spend a lot of time planning and forecasting, and sales planning is a key part of
those operations. New sales are required to create money and expand your firm. When you perform
sales planning for the first time, it usually takes longer than when you have a set procedure in place. It
will take less time and become more sophisticated as you build your sales planning process. Sales
planning necessitates the coordination of marketing and sales departments, as well as the use of sales
data. It is beneficial to utilize sales planning templates.

Amazon Sales Planning
Amazon's distinct selling strategy combines the broadest range of items and services available at low
pricing, rapid delivery, and outstanding customer support. These distinctive selling propositions are at
the heart of the e-commerce behemoth's marketing communication campaigns.

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