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,Human Resources
Management:
Concepts, Methodologies, Tools
and Applications
Information Resources Management Association
USA

Volume I

,Managing Director: Lindsay Johnston
Senior Editorial Director: Heather Probst
Acquisitions Editor: Erika Gallagher
Development Manager: Joel Gamon
Development Editor: Chris Wozniak
Book Production Manager: Sean Woznicki
Assistant Production Editor: Deanna Jo Zombro
Cover Design: Nick Newcomer, Lisandro Gonzalez

Published in the United States of America by
Business Science Reference (an imprint of IGI Global)
701 E. Chocolate Avenue
Hershey PA 17033
Tel: 717-533-8845
Fax: 717-533-8661
E-mail:
Web site: http://www.igi-global.com

Copyright © 2012 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in
any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.
Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or
companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark.

Library of Congress Cataloging-in-Publication Data
Human resources management : concepts, methodologies, tools, and applications / Information Resources Management
Association, editor. v. cm.
Includes bibliographical references and index.
Summary: “This reference compiles the most sought after case studies, architectures, frameworks, methodologies, and
research related human resources management, Including in-depth analyses on the fundamental aspects, tools and technolo-
gies, methods and design, applications, managerial impact, social/behavioral perspectives, critical issues, and emerging
trends in the field”--Provided by publisher.
ISBN 978-1-4666-1601-1 (hardcover : alk. paper) -- ISBN 978-1-4666-1602-8 (ebook : alk. paper) -- ISBN 978-1-4666-
1603-5 (print & perpetual access : alk. paper)
1. Personnel management. 2. Personnel management--Case studies. I. Information Resources Management Association.

HF5549.H8728 2012
658.3--dc23

2012010539

British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.

The views expressed in this book are those of the authors, but not necessarily of the publisher.

,Editor-in-Chief
Mehdi Khosrow-Pour, DBA
Editor-in-Chief
Contemporary Research in Information Science and Technology, Book Series

Associate Editors
Steve Clarke, University of Hull, UK
Murray E. Jennex, San Diego State University, USA
Annie Becker, Florida Institute of Technology, USA
Ari-Veikko Anttiroiko, University of Tampere, Finland

Editorial Advisory Board
Sherif Kamel, American University in Cairo, Egypt
In Lee, Western Illinois University, USA
Jerzy Kisielnicki, Warsaw University, Poland
Keng Siau, University of Nebraska-Lincoln, USA
Amar Gupta, Arizona University, USA
Craig van Slyke, University of Central Florida, USA
John Wang, Montclair State University, USA
Vishanth Weerakkody, Brunel University, UK

,List of Contributors

Agrawal, Vijay K. / University of Nebraska at Kearney, USA......................................................... 1479
Agrawal, Vipin K. / California State University – Fullerton, USA.................................................. 1479
Aldosary, Adel S. / King Fahd University of Petroleum & Minerals, Saudi Arabia.......................... 611
Amiri, Behnam / University of Tehran, Iran........................................................................................ 23
Ashill, Nicholas J. / American University of Sharjah, UAE............................................................... 500
Bahuguna, P.C. / University of Petroleum & Energy Studies, India.................................................... 87
Bandara, Wasana / Queensland University of Technology, Australia............................................... 785
Bañón, Alexis / Polytechnic University of Valencia, Spain............................................................... 1106
Bassiliades, Nick / Aristotle University of Thessaloniki, Greece........................................................ 535
Bastida, María / University of Santiago de Compostela, Spain......................................................... 931
Beil-Hildebrand, Margitta B. / Independent Scholar, Germany..................................................... 1309
Benítez, Dolores Garzón / Polytechnic University of Valencia, Spain.............................................. 948
Bidwell, Posy / Trinity College Dublin, Ireland................................................................................ 1148
Blanton, J. Ellis / University of South Florida, USA........................................................................ 1085
Bolisani, Ettore / University of Padua, Italy...................................................................................... 872
Bowie, Cameron / College of Medicine, Malawi............................................................................... 888
Brandão, Patrícia Leite / Instituto Politécnico do Cávado e do Ave, Portugal................................. 631
Cakici,N. Meltem / Gediz University, Turkey..................................................................................... 387
Calvo, Nuria / University of A Coruña, Spain............................................................................ 931, 966
Casado-Lumbreras, Cristina / Universidad Complutense de Madrid, Spain................................... 317
Case, Tom / Georgia Southern University, USA............................................................................... 1349
Castaño, Javier Pagán / Portsmouth University, UK........................................................................ 948
Cavaleri, Steven A. / Central Connecticut State University, USA................................................... 1408
Chae, Bongsug (Kevin) / Kansas State University, USA..................................................................... 50
Chesnokova, Anna / Kyiv National Linguistic University, Ukraine.................................................. 521
Cissek, Peter / University of Magdeburg, Germany........................................................................... 291
Colomo-Palacios, Ricardo / Universidad Carlos III de Madrid, Spain........................................ 1, 317
Conca, Jorge Valdés / University of Alicante, Spain.......................................................................... 232
Costa, Gonçalo Jorge Morais / De Montfort University, UK.......................................................... 1068
Costello,Gina R. / Louisiana State University, USA......................................................................... 1179
Coyle, Tom / The University of Texas at Brownsville, USA.............................................................. 1262
da Silva e Souza, Geraldo / Brazilian Agricultural Research Corporation - Secretariat for
Strategic Planning, Brasília, Brazil................................................................................................. 430

,Dalton, Ronan / IBM, Ireland............................................................................................................. 455
Daugherty, Alice / Louisiana State University, USA........................................................................ 1179
Davis, Emmett / Hennepin County (MN) Human Services and Public Health Department,
USA................................................................................................................................................ 1392
de Andrade Alves, Eliseu Roberto / Brazilian Agricultural Research Corporation - Secretariat
for Strategic Planning, Brasília, Brazil........................................................................................... 430
de Deus, Flávio Elias / Universidade de Brasília, Brazil................................................................... 769
de Juana-Espinosa, Susana / University of Alicante, Spain.............................................................. 232
de Kervenoael, Ronan / Sabanci University & Aston University, Turkey......................................... 387
De Maggio, Marco / University of Salento (Lecce), Italy.................................................................. 191
Deng, Hepu / RMIT University, Australia........................................................................................... 564
Dick, Geoffrey / University of New South Wales,Australia.............................................................. 1349
Dwiatmoko, Aris / Sanata Dharma University, Indonesia................................................................. 215
Eckhardt, Andreas / Goethe University, Germany............................................................................ 435
Edvardsson, Ingi Runar / University of Akureyri, Iceland................................................................ 658
El Ansari, Walid / University of Gloucestershire, UK....................................................................... 134
Elovainio, Marko / National Institute for Health and Welfare (THL), Finland................................. 801
Feás, Jacobo / University of Santiago de Compostela, Spain............................................................. 931
Fielt, Erwin / Queensland University of Technology, Australia......................................................... 785
Finne-Soveri, Harriet / National Institute for Health and Welfare (THL), Finland.......................... 801
Flynn, Barbara B. / Indiana University, USA.................................................................................... 675
Foley III, John J / Citigroup, USA..................................................................................................... 731
Gable, Guy / Queensland University of Technology, Australia.......................................................... 785
García-Crespo, Ángel / Universidad Carlos III de Madrid, Spain........................................................ 1
Gholipour, Aryan / Gholipour,University of Tehran, Iran................................................................... 23
Gil, Ignacio / Polytechnic University of Valencia, Spain.................................................................. 1106
Gomez, Jorge Marx / University of Oldenburg, Germany................................................................ 291
Gosney, Matthew W. / University of Arkansas, USA....................................................................... 1056
Gözlü, Sitki / Istanbul Technical University, Turkey........................................................................ 1035
Grippa, Francesca / University of Salento (Lecce), Italy................................................................... 191
Guillén, Manuel / University of Valencia, Spain.............................................................................. 1106
Guth, Jessica / Bradford University Law School, UK...................................................................... 1217
Guy, Retta / Tennessee State University, USA.................................................................................... 718
Hamdan, Abdul Razak / Universiti Kebangsaan Malaysia, Malaysia............................................. 486
Han, Hyo-Joo / Georgia Southern University, USA......................................................................... 1349
Han, Pi-Chi / University of Missouri-St. Louis, USA......................................................................... 753
Hernández-López, Adrián / Universidad Carlos III de Madrid, Spain............................................ 317
Hevey, David / University of Dublin, Ireland..................................................................................... 888
Hughes, Claretha / University of Arkansas, USA............................................................................. 1056
Ismail, Kamsiah Mohd / Universiti Teknologi, Malaysia.................................................................... 40
Janev, Valentina / The Mihajlo Pupin Institute, Serbia...................................................................... 470
Jantan, Hamidah / Universiti Teknologi MARA & Universiti Kebangsaan Malaysia, Malaysia...... 486
Jiménez, Miguel / Alhambra-Eidos, Spain......................................................................................... 583
Johnson, Jennie / The University of Texas at Brownsville, USA...................................................... 1262

,Jones, Stephanie / Maastricht School of Management, The Netherlands.......................................... 703
Kabene, Stefane M. / University of Western Ontario, Canada.......................................................... 276
Kabst, Rüdiger / Justus-Liebig-Universität, Germany........................................................................ 50
Kalfakakou, Glykeria / Aristotle University of Thessaloniki, Greece............................................. 1007
Karunasena, Anuradha / RMIT University, Australia....................................................................... 564
Karunasena, Kanishka / RMIT University, Australia........................................................................ 564
Kasten, Joseph / Dowling College, USA............................................................................................ 119
Katz, Jeffrey / Western Kentucky University, USA............................................................................... 50
Kayakutlu, Gulgun / Istanbul Technical University, Turkey............................................................. 102
Kazienko, Przemysław / Wroclaw University of Technology. Poland............................................... 360
King, Kathleen P. / University of South Florida, USA....................................................................... 731
Kitchel, Allen / University of Idaho, USA........................................................................................... 343
Klitmøller, Anders / Department of Management, Aarhus School of Business, Aarhus University,
Denmark........................................................................................................................................... 819
Koch, Stefan / Bogazici University, Turkey........................................................................................ 304
Koivisto, Anna-Maija / University of Tampere, Finland................................................................... 801
Kravari, Kalliopi / Aristotle University of Thessaloniki, Greece....................................................... 535
Kumari,P. / Kanya Gurukul Mahavidyalaya, India.............................................................................. 87
Labedz, Jr., Chester S. / Central Connecticut State University, USA.............................................. 1408
Laumer, Sven / Otto-Friedrich University Bamberg, Germany......................................................... 435
Lauring, Jakob / Department of Management, Aarhus School of Business, Aarhus University,
Denmark........................................................................................................................................... 819
Leahy, Nancy A. / St. Philip’s College, USA.................................................................................... 1372
Leduc, Raymond / University of Western Ontario, Canada.............................................................. 276
Lee, Margaret R. / Capella University, USA..................................................................................... 921
Lehto, Juhani / University of Tampere, Finland................................................................................ 801
Leos, Leonard / St. Philip’s College, USA........................................................................................ 1372
Lima, Joselice Ferreira / Universidade de Brasília, Brazil............................................................... 769
Liu, Yi / Xi’an Jiaotong University, China.......................................................................................... 675
Loutzenhiser, Kim / Troy University, USA......................................................................................... 600
Luna-Arocas, Roberto / University of Valencia, Spain..................................................................... 978
Maier, Christian / Otto-Friedrich University Bamberg, Germany.................................................... 435
Makoae, Lucy / National University of Lesotho, Lesotho.................................................................. 888
Manafa, Ogenna / University of Dublin, Ireland............................................................................... 888
Martín, Inmaculada Beltrán / Universitat Jaume I, Spain............................................................. 1280
Martínez-León, Inocencia M. / Technical University of Cartagena, Spain.................................... 1119
Maseko, Fresier / College of Medicine, Malawi................................................................................ 888
Mathrani, Anuradha / Massey University, New Zealand.................................................................. 642
Mathrani, Sanjay / Massey University, New Zealand........................................................................ 642
McAuliffe, Eilish / University of Dublin, Ireland............................................................................... 888
McDonald, J. Scott / University of Texas El Paso, USA.................................................................... 854
McDonald, Maureen / WDE Consulting, USA.................................................................................. 854
Meditskos, Georgios / Aristotle University of Thessaloniki, Greece................................................. 535
Merwin Jr., Gerald A. / Valdosta State University, USA................................................................... 854

,Merwin, Keith A. / Merwin & Associates, USA................................................................................. 854
Michalski, Radosław / Wroclaw University of Technology, Poland.................................................. 360
Miskon, Suraya / Queensland University of Technology, Australia.................................................. 785
Moleli, Mamello / National University of Lesotho, Lesotho & Ministry of Health and Social
Welfare, Lesotho............................................................................................................................... 888
Molinaro, Luis Fernando Ramos / Universidade de Brasília, Brazil.............................................. 769
Moreno, Ignacio / ICARINDI S.L., Spain........................................................................................... 966
Mühlbacher, Jürgen / WU Vienna University of Economics and Business, Austria....................... 1023
Nahiduzzaman, Kh. Md. / King Fahd University of Petroleum & Minerals, Saudi Arabia............. 611
Naro, Don / IBM, Ireland.................................................................................................................... 455
Newton, Sandra K. / Sonoma State University, USA....................................................................... 1085
Noro, Anja / National Institute for Health and Welfare (THL), Finland............................................ 801
Nowak, Linda I. / Sonoma State University, USA............................................................................ 1085
O’Connor, Jerh. / IBM, Ireland.......................................................................................................... 455
Oskarsson, Gudmundur Kristjan / University of Akureyri, Iceland................................................ 658
Othman, Zulaiha Ali / Universiti Kebangsaan Malaysia, Malaysia................................................. 486
Palus, Sebastian / Wroclaw University of Technology. Poland.......................................................... 360
Pate, Christopher L. / St. Philip’s College, USA............................................................................. 1372
Piattini, Mario / University of Castilla-La Mancha, Spain................................................................ 583
Pineda, José Luis / Tecnologico de Monterrey, México..................................................................... 170
Prince, J. Bruce / Kansas State University, USA.................................................................................. 50
Puteh, Marlia / Universiti Teknologi, Malaysia................................................................................... 40
Qian, Liping / Chongqing University, China...................................................................................... 675
Rădulescu, Magdalena / University of Piteşti, Romania................................................................... 253
Rahschulte, Tim / George Fox University, USA................................................................................ 905
Ramírez, Jacobo / Tecnologico de Monterrey, México...................................................................... 170
Ramos, Karoll Haussler Carneiro / Universidade de Brasília, Brazil............................................. 769
Richardson, Mathew / University of Texas El Paso, USA................................................................. 854
Rocha, Álvaro / Universidade Fernando Pessoa, Portugal............................................................... 631
Rossmann, Doralyn / Montana State University, USA.................................................................... 1205
Ruano-Mayoral, Marcos / EgeoIT, Spain.............................................................................................. 1
Rungo, Paolo / University of A Coruña, Spain................................................................................... 966
Rutaisire, John / Rwanda National Examinations Council, Rwanda.............................................. 1242
Sastramihardja, Husni S / Institute of Technology Bandung, Indonesia.......................................... 215
Savvas, Ioannis / Agricultural University of Athens, Greece & Aristotle University of
Thessaloniki, Greece........................................................................................................................ 535
Scarso, Enrico / University of Padua, Italy........................................................................................ 872
Schneidermeyer, Phil / Heidrick & Struggles, USA............................................................................. 79
Schoneboom, Abigail / City University of New York, USA.............................................................. 1496
Seely, Julianne / Grantham University, USA.................................................................................... 1335
Sekhwela, M. B. M. / University of Botswana, Botswana.................................................................. 994
Şerbănescu, Luminiţa / University of Piteşti, Romania.................................................................... 253
Sinervo, Timo / National Institute for Health and Welfare (THL), Finland....................................... 801
Sohrabi, Babak / University of Tehran, Iran........................................................................................ 23

,Soto-Acosta, Pedro / Universidad de Murcia, Spain...................................................................... 1, 317
Stalker, George H. / Dataleaf Technologies, Inc., USA................................................................... 1408
Steele, Jim / George Fox University USA........................................................................................... 905
Stringhini, Silvia / Trinity College Dublin, Ireland.......................................................................... 1148
Surendro, Kridanto / Institute of Technology Bandung, Indonesia................................................... 215
Taylor, Ross / University of Nebraska at Kearney, USA................................................................... 1479
Teixeira, Paulo / Instituto Politécnico do Cávado e do Ave, Portugal............................................... 631
Tenkorang, Frank / University of Nebraska at Kearney, USA........................................................ 1479
Thomas, Stephen / Trinity College Dublin, Ireland......................................................................... 1148
Torres-Coronas, Teresa / Universitat Rovira i Virgili, Spain............................................................ 408
Turk, Gerhard / Vienna University of Economics and Business, Austria.......................................... 304
Tyagi, Archana / Institute of Management Technology and Centre for Distance Learning,
Ghaziabad, India & University of Business and International Studies, Switzerland...................... 372
Tyagi, Ragini / TATA Steel Limited, India........................................................................................... 372
Tynkkynen, Liina-Kaisa / University of Tampere, Finland............................................................... 801
van Peer, Willie / Ludwig Maximilian University Munich, Germany................................................ 521
Van Slyke, Craig / Saint Louis University, USA............................................................................... 1349
Viana, Vander / Queen’s University Belfast, UK................................................................................ 521
Vidal-Blasco, María Arántzazu / Universitat Rovira i Virgili, Spain............................................... 408
Vizcaíno, Aurora / University of Castilla-La Mancha, Spain............................................................ 583
Vouzas, Fotis / University of Macedonia, Greece............................................................................... 837
Vraneš, Sanja / The Mihajlo Pupin Institute, Serbia.......................................................................... 470
Wang, Jia / Texas A&M University, USA............................................................................................ 152
Wijaya, St.Wisnu / Sanata Dharma University, Indonesia................................................................ 215
Wishart, Craig / Fayetteville State University, USA.......................................................................... 718
Wolfe, Melody / University of Western Ontario, Canada................................................................... 276
Wright, Fran / Bradford University Law School, UK...................................................................... 1217
Wu, Dezhi / Southern Utah University, USA...................................................................................... 329
Yopp, Martha C. / University of Idaho, USA..................................................................................... 343
Zapata-Cantú, Laura / Tecnologico de Monterrey, México.............................................................. 170
Zapounidis, Konstantinos C. / Aristotle University of Thessaloniki, Greece................................. 1007
Zerenler, Muammer / Selcuk University, Turkey............................................................................. 1035
Zhao, Xiande / Chinese University of Hong Kong, Hong Kong........................................................ 675
Zheng, Connie / Deakin University, Australia..................................................................................... 13
Zhou, Honggeng / University of New Hampshire, USA................................................................... 1164
Zyngier, Sonia / Federal University of Rio de Janeiro, Brazil........................................................... 521

, Table of Contents

Volume I

Section 1
Fundamental Concepts and Theories

This section serves as a foundation for this exhaustive reference tool by addressing underlying
principles essential to the understanding of Human Resources Management. Chapters found
within these pages provide an excellent framework in which to position Human Resources
Management within the field of information science and technology. Insight regarding the
critical incorporation of global measures into Human Resources Management is addressed,
while crucial stumbling blocks of this field are explored. With 11 chapters comprising this
foundational section, the reader can learn and chose from a compendium of expert research on
the elemental theories underscoring the Human Resources Management discipline.

Chapter 1
The War for Talent: Identifying Competences in IT Professionals through Semantics........................... 1
Ricardo Colomo-Palacios, Universidad Carlos III de Madrid, Spain
Marcos Ruano-Mayoral, EgeoIT, Spain
Pedro Soto-Acosta, Universidad de Murcia, Spain
Ángel García-Crespo, Universidad Carlos III de Madrid, Spain

Chapter 2
East and West, Past and Present: Rekindle Old Principles for New Management Practices................. 13
Connie Zheng, Deakin University, Australia

Chapter 3
The Influence of Information Technology on Organizational Behavior: Study of Identity Challenges
in Virtual Teams..................................................................................................................................... 23
Babak Sohrabi, University of Tehran, Iran
Aryan Gholipour, University of Tehran, Iran
Behnam Amiri, University of Tehran, Iran

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Summary Three books in one book Human Resources Management Set Concepts, Methodologies, strategic human resources management, society for human resources management, mba in human resources management, software for human resources management, society for human r

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Is Stuvia te vertrouwen?