Wellcare 2023 Mastery Test QUESTIONS AND ANSWERS ALL CORRECT
Once the enrollment is completed, you can save a copy of the application for your reference. Correct
Answer: False
Which elements are available as part of Wellcare's sales support model? Correct Answer: All of the
above.
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business
Ethics and Code of Conduct Policy. Correct Answer: True
Communication of PHI can be:
(Select all that apply.) Correct Answer: -Written
-Electronic
-Verbal
Prior to completing the enrollment form, you should always confirm the beneficiary's primary care
physician (PCP) and/or specialists. Correct Answer: True
Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment
processing.
Select one: Correct Answer: True
A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the
enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. Correct
Answer: False
Beneficiary-facing content that includes generic or plan-specific product or benefit information must be
submitted for review and CMS submission, as well as acceptance or approval, prior to distribution.
Correct Answer: True
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan.
Correct Answer: False
The NEW online Centene Workbench self-service portal enables you to: Correct Answer: All of the
above
What are some examples of what can trigger a beneficiary complaint? Correct Answer: Select All!
a.Did not consent to enroll in the plan.
b.Received incorrect plan benefit information or were dissatisfied with plan benefits.
c.Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment
penalty, loss of entitlement).
d.Were misled about which providers were in-network.
Member PHI can be stored on an external hard drive or a cloud storage service like Google Drive or
Apple Cloud. Correct Answer: False
Once the enrollment is completed, you can save a copy of the application for your reference. Correct
Answer: False
Which elements are available as part of Wellcare's sales support model? Correct Answer: All of the
above.
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business
Ethics and Code of Conduct Policy. Correct Answer: True
Communication of PHI can be:
(Select all that apply.) Correct Answer: -Written
-Electronic
-Verbal
Prior to completing the enrollment form, you should always confirm the beneficiary's primary care
physician (PCP) and/or specialists. Correct Answer: True
Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment
processing.
Select one: Correct Answer: True
A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the
enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. Correct
Answer: False
Beneficiary-facing content that includes generic or plan-specific product or benefit information must be
submitted for review and CMS submission, as well as acceptance or approval, prior to distribution.
Correct Answer: True
A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan.
Correct Answer: False
The NEW online Centene Workbench self-service portal enables you to: Correct Answer: All of the
above
What are some examples of what can trigger a beneficiary complaint? Correct Answer: Select All!
a.Did not consent to enroll in the plan.
b.Received incorrect plan benefit information or were dissatisfied with plan benefits.
c.Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment
penalty, loss of entitlement).
d.Were misled about which providers were in-network.
Member PHI can be stored on an external hard drive or a cloud storage service like Google Drive or
Apple Cloud. Correct Answer: False
