mera customer service screening pre-test | 100 Questions | 100% Correct Answers
What question do you ask to get feedback to see if the computer software met expectations of the
customer? Correct Answer: How has the software worked for what you were using it for?
A new customer comes into your department, but you are helping another customer? You should
Correct Answer: Acknowledge the new customer's presence with eye contact and/or a brief
comment that you will be right with him.
What is a great option when trying to find out what a customer wants to buy? Correct Answer:
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to? Correct Answer: Get to know what
the customer wants.
The best way to talk to a new customer is to? Correct Answer: Match what you say and your
tone of voice to her personality.
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert and> Correct Answer: Indicating
that based on your professional product knowledge, you feel his purchases are worthwhile.
The customer has said "No, thank you" when you offered to help. You should back off for the
time being, but remain alert for a sign that you are needed. Correct Answer: True
If the customer is not shopping alone, you can include the rest of the party by? Correct Answer:
Giving other service to those in the party, such as offering a chair or a refreshment.
A customer has looked at several watches and seems to like one best. She tries it on, sets is to the
correct time, and asks if the hand can be changed to another style. You show her the options and
she likes one in particular. What is best to say to close the sale? Correct Answer: Shall I go
ahead and replace the band for you or do you want to keep both styles for different looks.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? Correct Answer: 25%
If a customer walks directly to an item, this may include that he? Correct Answer: Knows what
he wants and would probably appreciate quick, efficient service.
Your ultimate goal as a sales associate is to Correct Answer: Satisfy the customer.
You can best determine the customer's needs by gathering information through careful
observation and by? Correct Answer: Asking the customer thoughtful questions.
To keep the lines of communication open, the best questions to ask are? Correct Answer: Begin
with who, what, where, when, how or why!
What question do you ask to get feedback to see if the computer software met expectations of the
customer? Correct Answer: How has the software worked for what you were using it for?
A new customer comes into your department, but you are helping another customer? You should
Correct Answer: Acknowledge the new customer's presence with eye contact and/or a brief
comment that you will be right with him.
What is a great option when trying to find out what a customer wants to buy? Correct Answer:
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to? Correct Answer: Get to know what
the customer wants.
The best way to talk to a new customer is to? Correct Answer: Match what you say and your
tone of voice to her personality.
Three ways to create a positive impression of you and the store include: Complimenting the
customer's taste; assuring the customer that he is the expert and> Correct Answer: Indicating
that based on your professional product knowledge, you feel his purchases are worthwhile.
The customer has said "No, thank you" when you offered to help. You should back off for the
time being, but remain alert for a sign that you are needed. Correct Answer: True
If the customer is not shopping alone, you can include the rest of the party by? Correct Answer:
Giving other service to those in the party, such as offering a chair or a refreshment.
A customer has looked at several watches and seems to like one best. She tries it on, sets is to the
correct time, and asks if the hand can be changed to another style. You show her the options and
she likes one in particular. What is best to say to close the sale? Correct Answer: Shall I go
ahead and replace the band for you or do you want to keep both styles for different looks.
According to market research, what percentage of customers is likely to spend more if the sales
associate is helpful? Correct Answer: 25%
If a customer walks directly to an item, this may include that he? Correct Answer: Knows what
he wants and would probably appreciate quick, efficient service.
Your ultimate goal as a sales associate is to Correct Answer: Satisfy the customer.
You can best determine the customer's needs by gathering information through careful
observation and by? Correct Answer: Asking the customer thoughtful questions.
To keep the lines of communication open, the best questions to ask are? Correct Answer: Begin
with who, what, where, when, how or why!
