CMAA NHA Certification Exam LATEST UPDATE – with COMPLETE SOLUTION
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
first-class mail, priority, or standard? Correct Answer: Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination
of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a
referral? Correct Answer: Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available.
Which action should the MAA take? Inform the patient of commonly used alternatives; Advise
patient to ask the provider about alternatives; seek out a clinical MA to explain alternatives;
Provide the patient with alternate providers phone numbers. Correct Answer: Advise the patient
to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a
stroke? CHF; CVA; MI; or MS? Correct Answer: CVA (means Cerebrovascular accident AKA
stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for
equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the
providers cell phone payment. Correct Answer: Postage owed for an equipment delivery
When performing closing procedures for the day, which of the following must me secured with a
lock and key? Exam rooms; scheduling book; baking deposit slip; Providers prescription pad.
Correct Answer: the provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or
EBB Correct Answer: EEG
An MAA observes another office worker altering notes in a patient's record to justify medical
necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing;
Unbundling. Correct Answer: FRAUD
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
Coinsurance. Correct Answer: Deductible.
Which of the following is an example of open hours scheduling? Patients arrive at their own
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are
sched for the same time; or multiple patients are scheduled at the beginning of each hour?
Correct Answer: Patients arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect payment for services?
Collect due amounts at the time of visit; send a monthly statement to the patient; call the patient
, to establish payment plan; or use an outside collection agency. Correct Answer: Collect the
amount due at the time of the patient's visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
Episiotomy; Colostomy; or Thoracotomy? Correct Answer: Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the
patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or
inform the patient the copay is due at the time of service. Correct Answer: Inform the patient
that the copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the following
is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure
form; Progress notes; patient registration form? Correct Answer: Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in
appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts
sequentially. Correct Answer: Review the appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be present
for an informed consent signature? A Family member; Lawyer; office manager; or provider.
Correct Answer: Provider
All pages of a patient's medical record must include which of the following information:
Insurance ID number; Patient address; patient name; or ss number Correct Answer: The patient's
name
Which of the following medical record filing systems protects patients' privacy and allows for
unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or
chronological? Correct Answer: Numeric
Which of the following should an MAA give to a patient when scheduling a routine visit: an
encounter form for the next visit; a copy of the patient's prescriptions; a financial responsibility
form or an appointment reminder? Correct Answer: An appointment reminder.
A np provides an MAA with her parent's medicare card. The pt states that she is a dependent and
is eligible to use the card. What should the MAA do? Accept the medicare card; contact
medicare to see if the patient is a covered dependent; explain to the patient that medicare doesnt
cover dependents or include the parent's name on the superbill? Correct Answer: Explain to the
patient that medicare does not cover dependents.
According to the affordable care act of 2010, what is the maximum allowable time from the date
of service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32
months? Correct Answer: 12 Months
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the
practice. Which of the following methods should the MAA use to mail the letter? Certified mail,
first-class mail, priority, or standard? Correct Answer: Certified Mail
A MAA should verify a patient's CPT code for which of the following processes: Coordination
of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a
referral? Correct Answer: Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are available.
Which action should the MAA take? Inform the patient of commonly used alternatives; Advise
patient to ask the provider about alternatives; seek out a clinical MA to explain alternatives;
Provide the patient with alternate providers phone numbers. Correct Answer: Advise the patient
to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient history of a
stroke? CHF; CVA; MI; or MS? Correct Answer: CVA (means Cerebrovascular accident AKA
stroke)
Which of the following items is appropriate to purchase with petty cash: Postage owed for
equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the
providers cell phone payment. Correct Answer: Postage owed for an equipment delivery
When performing closing procedures for the day, which of the following must me secured with a
lock and key? Exam rooms; scheduling book; baking deposit slip; Providers prescription pad.
Correct Answer: the provider's prescription pad.
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or
EBB Correct Answer: EEG
An MAA observes another office worker altering notes in a patient's record to justify medical
necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing;
Unbundling. Correct Answer: FRAUD
A patient receives an EOB stating services will not be covered because of Out-of-pocket medical
expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount;
Coinsurance. Correct Answer: Deductible.
Which of the following is an example of open hours scheduling? Patients arrive at their own
convenience; Multiple patients are seen and one time; patients who have similar diagnoses are
sched for the same time; or multiple patients are scheduled at the beginning of each hour?
Correct Answer: Patients arrive at their own convenience.
Which of the following is the most efficient method for an MAA to collect payment for services?
Collect due amounts at the time of visit; send a monthly statement to the patient; call the patient
, to establish payment plan; or use an outside collection agency. Correct Answer: Collect the
amount due at the time of the patient's visit.
Which of the following medical terms is part of an organ or tissue? Lymphadenectomy;
Episiotomy; Colostomy; or Thoracotomy? Correct Answer: Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the
patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or
inform the patient the copay is due at the time of service. Correct Answer: Inform the patient
that the copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of the following
is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure
form; Progress notes; patient registration form? Correct Answer: Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place charts in
appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts
sequentially. Correct Answer: Review the appointment schedule.
In addition to a witness and the adult patient, which of the following individuals must be present
for an informed consent signature? A Family member; Lawyer; office manager; or provider.
Correct Answer: Provider
All pages of a patient's medical record must include which of the following information:
Insurance ID number; Patient address; patient name; or ss number Correct Answer: The patient's
name
Which of the following medical record filing systems protects patients' privacy and allows for
unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or
chronological? Correct Answer: Numeric
Which of the following should an MAA give to a patient when scheduling a routine visit: an
encounter form for the next visit; a copy of the patient's prescriptions; a financial responsibility
form or an appointment reminder? Correct Answer: An appointment reminder.
A np provides an MAA with her parent's medicare card. The pt states that she is a dependent and
is eligible to use the card. What should the MAA do? Accept the medicare card; contact
medicare to see if the patient is a covered dependent; explain to the patient that medicare doesnt
cover dependents or include the parent's name on the superbill? Correct Answer: Explain to the
patient that medicare does not cover dependents.
According to the affordable care act of 2010, what is the maximum allowable time from the date
of service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32
months? Correct Answer: 12 Months
