Certified Medical Administrative Assistant (CMAA) Practice Test 2.0 A
What method organizes patient records in chronological order according to the department that
provided the care? Correct Answer: SOMR (Source-Oriented Medical Record)
What should the medical administrative assistant do when closing the office? Correct Answer:
Activate the security alarm
A provider prescribed an EKG for a patient who has a rapid heart rate. What should be recorded
for the reason for the EKG? Correct Answer: Tachycardia
An office manager asks a medical administrative assistant to mail a letter to a patient who is
being dismissed from the practice. What method should the assistant use to mail the letter?
Correct Answer: Certified Mail
When preparing a claim, a medical administrative assistant should use what format when
entering a date of birth? Correct Answer: MM/DD/YYYY
What is the root word meaning of "swallow"? Correct Answer: Phag
What is the abbreviation of a type of insurance plan? Correct Answer: POS (Point of Service)
Before adding medical records to a patient's chart, the medical administrative assistant should do
what action? Correct Answer: Ensure the provider has initialed reports
What is the amount the medical administrative assistant should submit to the secondary
insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20
split? Correct Answer: $72
(The amount represents the 20% that should be sent to the secondary plan. Twenty percent of
$360 equals $72.)
A patient presents to the provider's office with flu-like symptoms. What action should the
medical administrative assistant take first? Correct Answer: Move the patient to an isolated
location.
A provider is running 30 min behind schedule because of an early morning emergency. What
action should the medical administrative assistant take to maintain effective scheduling in the
office? Correct Answer: Inform waiting patients that an emergency has caused a delay in the
schedule and that they can wait or reschedule.
A patient calls with a question about her prescription dosage as it relates to her condition. What
action is appropriate for the medical administrative assistant to take? Correct Answer: Take
message for the physician.
What is the purpose of an encounter form? Correct Answer: To save time and improve accuracy
in data entry.
What method organizes patient records in chronological order according to the department that
provided the care? Correct Answer: SOMR (Source-Oriented Medical Record)
What should the medical administrative assistant do when closing the office? Correct Answer:
Activate the security alarm
A provider prescribed an EKG for a patient who has a rapid heart rate. What should be recorded
for the reason for the EKG? Correct Answer: Tachycardia
An office manager asks a medical administrative assistant to mail a letter to a patient who is
being dismissed from the practice. What method should the assistant use to mail the letter?
Correct Answer: Certified Mail
When preparing a claim, a medical administrative assistant should use what format when
entering a date of birth? Correct Answer: MM/DD/YYYY
What is the root word meaning of "swallow"? Correct Answer: Phag
What is the abbreviation of a type of insurance plan? Correct Answer: POS (Point of Service)
Before adding medical records to a patient's chart, the medical administrative assistant should do
what action? Correct Answer: Ensure the provider has initialed reports
What is the amount the medical administrative assistant should submit to the secondary
insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20
split? Correct Answer: $72
(The amount represents the 20% that should be sent to the secondary plan. Twenty percent of
$360 equals $72.)
A patient presents to the provider's office with flu-like symptoms. What action should the
medical administrative assistant take first? Correct Answer: Move the patient to an isolated
location.
A provider is running 30 min behind schedule because of an early morning emergency. What
action should the medical administrative assistant take to maintain effective scheduling in the
office? Correct Answer: Inform waiting patients that an emergency has caused a delay in the
schedule and that they can wait or reschedule.
A patient calls with a question about her prescription dosage as it relates to her condition. What
action is appropriate for the medical administrative assistant to take? Correct Answer: Take
message for the physician.
What is the purpose of an encounter form? Correct Answer: To save time and improve accuracy
in data entry.
