CBC1501
LATEST EXAM PACK 2023
WITH NOTES
, CBC1501 (Communications in Business Contexts)
Oct/Nov 2022 – Memo
QUESTION 1: ABRIDGED REPORT [25]
SCENARIO
You have been asked to write a report on communication problems at a senior
citizens home and frail care centre. You have identified the following findings:
2 FINDINGS
2.1 Although most of the residents are confined to their rooms – or even to their beds
for reasons of frailty – nurses, catering staff and cleaners communicated by loudly
shouting instructions and comments to one another in the passageways.
2.2 Although most of the residents were born in the 1920s or 1930s, nurses and
nurse aids tune the radio in the communal lounge area to a station of their choice –
pop, gospel or soul.
2.3 Nurses and nurse aids shout at residents and address them in simplistic “baby”
language, or not at all.
INSTRUCTIONS:
i. Write the introduction preceding the findings.
ii. Rewrite the findings.
iii. Provide the conclusions and recommendations that should follow from these
findings.
iv. You MUST follow the correct formatting structure for the abridged report, as
follows: o the correct header
• the correct headings
• numbering
• alignment
• other formatting structures must be adhered to precisely
1
, EXAMPLE PAGE:
ABRIDGED REPORT ON COMMUNICATION PROBLEMS AT A SENIOR
CITIZENS HOME AND FRAIL CARE CENTRE
Introduction:
The effective communication between staff members and residents is a critical
aspect of the quality of care provided in senior citizens homes and frail care centres.
Communication not only enables residents to express their needs and concerns but
also contributes to their social and emotional well-being. Unfortunately,
communication breakdowns are not uncommon in care facilities, which can lead to
residents feeling isolated, frustrated, and helpless. This report aims to identify
communication problems in a senior citizens home and frail care centre. The findings
of the investigation provide insight into the communication practices within the facility
and highlight areas where improvements can be made to enhance the quality of life
for the residents.
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………………….
2
LATEST EXAM PACK 2023
WITH NOTES
, CBC1501 (Communications in Business Contexts)
Oct/Nov 2022 – Memo
QUESTION 1: ABRIDGED REPORT [25]
SCENARIO
You have been asked to write a report on communication problems at a senior
citizens home and frail care centre. You have identified the following findings:
2 FINDINGS
2.1 Although most of the residents are confined to their rooms – or even to their beds
for reasons of frailty – nurses, catering staff and cleaners communicated by loudly
shouting instructions and comments to one another in the passageways.
2.2 Although most of the residents were born in the 1920s or 1930s, nurses and
nurse aids tune the radio in the communal lounge area to a station of their choice –
pop, gospel or soul.
2.3 Nurses and nurse aids shout at residents and address them in simplistic “baby”
language, or not at all.
INSTRUCTIONS:
i. Write the introduction preceding the findings.
ii. Rewrite the findings.
iii. Provide the conclusions and recommendations that should follow from these
findings.
iv. You MUST follow the correct formatting structure for the abridged report, as
follows: o the correct header
• the correct headings
• numbering
• alignment
• other formatting structures must be adhered to precisely
1
, EXAMPLE PAGE:
ABRIDGED REPORT ON COMMUNICATION PROBLEMS AT A SENIOR
CITIZENS HOME AND FRAIL CARE CENTRE
Introduction:
The effective communication between staff members and residents is a critical
aspect of the quality of care provided in senior citizens homes and frail care centres.
Communication not only enables residents to express their needs and concerns but
also contributes to their social and emotional well-being. Unfortunately,
communication breakdowns are not uncommon in care facilities, which can lead to
residents feeling isolated, frustrated, and helpless. This report aims to identify
communication problems in a senior citizens home and frail care centre. The findings
of the investigation provide insight into the communication practices within the facility
and highlight areas where improvements can be made to enhance the quality of life
for the residents.
…………………………………………………………………………………………………
…………………………………………………………………………………………………
…………………………………………………………………………………………………
………………………………………………………………………………………………….
2
