Chapter VII: Controlling
“If you can’t measure it, you can’t control it”
The systematic process of regulating
organizational activities to make them
consistent with the expectations established
in plans, targets, and standards of
performance
1
, Process of Managerial Functions
• Planning
Goals, Objectives
Strategies
Plans
Controlling Organizing
Standard Structure
Measurements
Comparisons HRM
Actions
Leading
Motivation
Leadership
Communication
Individual & group
behavior
2
, Controlling Function
• Controlling
– A process of monitoring performance and taking
action to ensure desired results.
– It makes right things happen, in the right ways, and
at the right time.
– It helps ensure that objectives and accomplishments
are consistent with one another throughout an
organization.
– It helps maintain compliance with essential
organizational rules and policies
3
“If you can’t measure it, you can’t control it”
The systematic process of regulating
organizational activities to make them
consistent with the expectations established
in plans, targets, and standards of
performance
1
, Process of Managerial Functions
• Planning
Goals, Objectives
Strategies
Plans
Controlling Organizing
Standard Structure
Measurements
Comparisons HRM
Actions
Leading
Motivation
Leadership
Communication
Individual & group
behavior
2
, Controlling Function
• Controlling
– A process of monitoring performance and taking
action to ensure desired results.
– It makes right things happen, in the right ways, and
at the right time.
– It helps ensure that objectives and accomplishments
are consistent with one another throughout an
organization.
– It helps maintain compliance with essential
organizational rules and policies
3
