Chapters 7-10
1. means the project’s processes and products meet written specifications.
a. Conformance to requirements c. Project feasibility
b. Fitness for use d. Benchmarking
ANS: A
2. means that a product can be used as it was intended.
a. Conformance to requirements c. Critical chain scheduling
b. Fitness for use d. Free slack
ANS: B
3. Process improvement plan, quality metrics, and quality checklists are the outputs of the
process of project quality management.
a. controlling quality c. quality certification
b. planning quality management d. performing quality assurance
ANS: B
4. A is a standard of measurement in quality management.
a. milestone c. merge
b. metric d. matrix
ANS: B
5. The process is often associated with the technical tools and techniques of quality
management, such as Pareto charts, quality control charts, and statistical sampling.
a. quality planning c. quality assurance
b. quality certification d. quality control
ANS: D
6. Performing quality assurance is a subprocess of the process of project quality
management.
a. initiating c. monitoring and controlling
b. closing d. executing
ANS: D
7. Validated changes and validated deliverables are the outputs of the subprocess of
project quality management.
a. initiating c. monitoring and controlling
b. closing d. executing
ANS: C
8. is a technique that helps identify which variables have the most influence on the
overall outcome of a process.
a. Design of experiments c. Activity-on-arrow
b. Backward pass d. Crashing
ANS: A
9. is the degree to which a system performs its intended function.
a. Reliability c. Maintainability
b. Validity d. Functionality
ANS: D
,Chapters 7-10
10. are the system’s special characteristics that appeal to users.
a. Features c. Yields
b. Outputs d. Metrics
ANS: A
11. addresses how well a product or service performs the customer’s intended use.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANS: B
12. is the ability of a product or service to perform as expected under normal conditions.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANS: A
13. addresses the ease of performing maintenance on a product.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANS: C
14. generates ideas for quality improvements by comparing specific project practices or
product characteristics to those of other projects or products within or outside the
performing organization.
a. Prototyping c. Mind mapping
b. Systems thinking d. Benchmarking
ANS: D
15. refers to action taken to bring rejected items into compliance with product
requirements or specifications or other stakeholder expectations.
a. A process adjustment c. An acceptance decision
b. Rework d. Validation
ANS: B
16. correct(s) or prevent(s) further quality problems based on quality control
measurements.
a. Process adjustments c. Acceptance decisions
b. Rework d. Decomposition
ANS: A
17. A is a graphic display of data that illustrates the results of a process over time.
a. statistical sampling chart c. Six Sigma chart
b. Pareto chart d. control chart
ANS: D
18. help users to identify the vital few contributors that account for most quality problems
in a system.
a. Gantt charts c. Control charts
b. Pareto charts d. Tracking Gantt charts
ANS: B
, Chapters 7-10
19. involves choosing part of a population of interest for inspection.
a. Statistical sampling c. System testing
b. Conformance d. Fitness for use
ANS: A
20. Six Sigma’s target for perfection is the achievement of no more than defects, errors, or
mistakes per million opportunities.
a. 1.34 c. 34
b. 3.4 d. 13.4
ANS: B
21. Projects that use Six Sigma principles for quality control normally follow a five-
phase improvement process called .
a. DMAIC c. configuration management
b. weighted scoring model d. use case modeling
ANS: A
22. Important tools used in the phase of the DMAIC process include a project charter, a
description of customer requirements, process maps, and Voice of the Customer (VOC)
data.
a. define c. analyze
b. measure d. improve
ANS: A
23. An important tool used in the phase of the DMAIC process is the fishbone or Ishikawa
diagram.
a. define c. analyze
b. measure d. improve
ANS: C
24. A is a bell-shaped curve that is symmetrical regarding the average value of the
population (the data being analyzed).
a. skewed distribution c. bimodal distribution
b. normal distribution d. degenerate distribution
ANS: B
25. A(n) is any instance where the product or service fails to meet customer requirements.
a. defect c. deliverable
b. yield d. variance
ANS: A
26. The is a measure of quality control equal to 1 fault in 1 million opportunities problems.
a. ISO 9000 c. seven run rule
b. six 9s of quality rule d. Six Sigma rule
ANS: B
27. A(n) is done to test each individual component (often a program) to ensure that it is as
defect-free as possible.
a. integration test c. user acceptance test
b. unit test d. system test
ANS: B
28. is an independent test performed by end users prior to accepting the delivered system.
1. means the project’s processes and products meet written specifications.
a. Conformance to requirements c. Project feasibility
b. Fitness for use d. Benchmarking
ANS: A
2. means that a product can be used as it was intended.
a. Conformance to requirements c. Critical chain scheduling
b. Fitness for use d. Free slack
ANS: B
3. Process improvement plan, quality metrics, and quality checklists are the outputs of the
process of project quality management.
a. controlling quality c. quality certification
b. planning quality management d. performing quality assurance
ANS: B
4. A is a standard of measurement in quality management.
a. milestone c. merge
b. metric d. matrix
ANS: B
5. The process is often associated with the technical tools and techniques of quality
management, such as Pareto charts, quality control charts, and statistical sampling.
a. quality planning c. quality assurance
b. quality certification d. quality control
ANS: D
6. Performing quality assurance is a subprocess of the process of project quality
management.
a. initiating c. monitoring and controlling
b. closing d. executing
ANS: D
7. Validated changes and validated deliverables are the outputs of the subprocess of
project quality management.
a. initiating c. monitoring and controlling
b. closing d. executing
ANS: C
8. is a technique that helps identify which variables have the most influence on the
overall outcome of a process.
a. Design of experiments c. Activity-on-arrow
b. Backward pass d. Crashing
ANS: A
9. is the degree to which a system performs its intended function.
a. Reliability c. Maintainability
b. Validity d. Functionality
ANS: D
,Chapters 7-10
10. are the system’s special characteristics that appeal to users.
a. Features c. Yields
b. Outputs d. Metrics
ANS: A
11. addresses how well a product or service performs the customer’s intended use.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANS: B
12. is the ability of a product or service to perform as expected under normal conditions.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANS: A
13. addresses the ease of performing maintenance on a product.
a. Reliability c. Maintainability
b. Performance d. Functionality
ANS: C
14. generates ideas for quality improvements by comparing specific project practices or
product characteristics to those of other projects or products within or outside the
performing organization.
a. Prototyping c. Mind mapping
b. Systems thinking d. Benchmarking
ANS: D
15. refers to action taken to bring rejected items into compliance with product
requirements or specifications or other stakeholder expectations.
a. A process adjustment c. An acceptance decision
b. Rework d. Validation
ANS: B
16. correct(s) or prevent(s) further quality problems based on quality control
measurements.
a. Process adjustments c. Acceptance decisions
b. Rework d. Decomposition
ANS: A
17. A is a graphic display of data that illustrates the results of a process over time.
a. statistical sampling chart c. Six Sigma chart
b. Pareto chart d. control chart
ANS: D
18. help users to identify the vital few contributors that account for most quality problems
in a system.
a. Gantt charts c. Control charts
b. Pareto charts d. Tracking Gantt charts
ANS: B
, Chapters 7-10
19. involves choosing part of a population of interest for inspection.
a. Statistical sampling c. System testing
b. Conformance d. Fitness for use
ANS: A
20. Six Sigma’s target for perfection is the achievement of no more than defects, errors, or
mistakes per million opportunities.
a. 1.34 c. 34
b. 3.4 d. 13.4
ANS: B
21. Projects that use Six Sigma principles for quality control normally follow a five-
phase improvement process called .
a. DMAIC c. configuration management
b. weighted scoring model d. use case modeling
ANS: A
22. Important tools used in the phase of the DMAIC process include a project charter, a
description of customer requirements, process maps, and Voice of the Customer (VOC)
data.
a. define c. analyze
b. measure d. improve
ANS: A
23. An important tool used in the phase of the DMAIC process is the fishbone or Ishikawa
diagram.
a. define c. analyze
b. measure d. improve
ANS: C
24. A is a bell-shaped curve that is symmetrical regarding the average value of the
population (the data being analyzed).
a. skewed distribution c. bimodal distribution
b. normal distribution d. degenerate distribution
ANS: B
25. A(n) is any instance where the product or service fails to meet customer requirements.
a. defect c. deliverable
b. yield d. variance
ANS: A
26. The is a measure of quality control equal to 1 fault in 1 million opportunities problems.
a. ISO 9000 c. seven run rule
b. six 9s of quality rule d. Six Sigma rule
ANS: B
27. A(n) is done to test each individual component (often a program) to ensure that it is as
defect-free as possible.
a. integration test c. user acceptance test
b. unit test d. system test
ANS: B
28. is an independent test performed by end users prior to accepting the delivered system.
