PGA 3.0 Level 2 Study Guide | 317 Questions with
100% Correct Answers
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F) Correct Answer: True
What department is considered the core business unit of most facilities? Correct Answer: Golf
Operations
Policies and procedures are port of which support element of the golf operation's organization?
Correct Answer: Systems
What is the most accurate description of the relationship between the facility's business plan and
the golf operation? Correct Answer: Golf Operation is very core and center of the golf business
plan
What is the principal focus of golf operations? Systems Operational Manual Correct Answer:
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? Correct Answer: Involving and Supporting
From a functional perspective, a vendor is what kind of resource? Correct Answer: Financial
What must exist for a facility to have a positive culture? Correct Answer: Resources
What would a typical organizational chart of a golf operation show? Correct Answer: Staff roles
and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? Correct
Answer: Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission Correct Answer:
Staff is considered a tangible facility resource? (T/F) Correct Answer: True
What intangible resource is key to enabling and facilitating peak performance? Correct Answer:
Culture
How can facilities foster a positive culture of improvement? Correct Answer: Open
communication and discussion
,How can a facility foster a culture of improvement? Correct Answer: Evolving / Everyone on
board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F)
Correct Answer: True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) Correct Answer: True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) Correct Answer: True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) Correct Answer: True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) Correct Answer: False
What should a manager consider when determining the number of employees needed to run an
operation? Correct Answer: Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? Correct Answer: Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers Correct Answer:
What is an example of external staff training? Correct Answer: Employee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) Correct Answer: False
What is the first step in acquiring a new technology-based system? Correct Answer: Assess
facility needs
What are procedures? Correct Answer: Step by step instructions on how to implement policies
and complete specific tasks
What are policies? Correct Answer: Guidelines and rules laid down by management that outline
the course of action in various situations
Why should employees be involved in creating and revising policies or procedures? Correct
Answer: Encourages staff to buy in to the guidelines it sets out
, What is a management tool for defining the structure of the golf operation? Correct Answer:
Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) Correct Answer: True
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? Correct Answer:
Brand
What is an example of indirect competition to an 18-hole daily fee facility? Correct Answer:
Fitness and tennis club
What is an example of an attraction program at a golf facility? Correct Answer: Clinic showing
new golfers how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) Correct Answer: True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) Correct Answer: True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales?
Correct Answer: Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? Correct Answer: Cost-
benefit analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? Correct Answer: Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed promotional plan
would be successful? Correct Answer: Knowing the target market and being aligned with
business plan objectives
Managing play best practices are the same across facility types. (T/F) Correct Answer: False
When are private facilities exempt from the accommodation requirements of the Americans with
Disabilities Act? Correct Answer: When no public play is allowed
What is an example of facility functions that need written safety procedures to insure uniform
actions of staff? Correct Answer: Golf car use, inclement weather, medical emergencies, alcohol
consumption, handling disruptive players
Under what law are golf facilities required to provide all people with goods and services on an
equal basis? Correct Answer: Americans with Disabilities Act
100% Correct Answers
The vision, core values, and mission statement of a golf facility should be developed
concurrently with establishing a facility-wide business plan that includes concrete goals with
strategies for meeting them. (T/F) Correct Answer: True
What department is considered the core business unit of most facilities? Correct Answer: Golf
Operations
Policies and procedures are port of which support element of the golf operation's organization?
Correct Answer: Systems
What is the most accurate description of the relationship between the facility's business plan and
the golf operation? Correct Answer: Golf Operation is very core and center of the golf business
plan
What is the principal focus of golf operations? Systems Operational Manual Correct Answer:
What combination of interaction strategies would be the first choice for promoting a positive
facility-wide culture? Correct Answer: Involving and Supporting
From a functional perspective, a vendor is what kind of resource? Correct Answer: Financial
What must exist for a facility to have a positive culture? Correct Answer: Resources
What would a typical organizational chart of a golf operation show? Correct Answer: Staff roles
and the relationships between them
What is the most likely determinant of the complexity of a facility's organizational chart? Correct
Answer: Size of facility and number of resources
What determines the complexity of a facility's organization chart? Size of facility, number of
services offered, type of facility, mission Correct Answer:
Staff is considered a tangible facility resource? (T/F) Correct Answer: True
What intangible resource is key to enabling and facilitating peak performance? Correct Answer:
Culture
How can facilities foster a positive culture of improvement? Correct Answer: Open
communication and discussion
,How can a facility foster a culture of improvement? Correct Answer: Evolving / Everyone on
board
"Identify staffing needs" is one of the staff-management roles in running a golf operation. (T/F)
Correct Answer: True
Job descriptions should identify the skills necessary to accomplish the tasks associated with each
position. (T/F) Correct Answer: True
High-performance profiling is a tool that can be used to communicate a uniform set of facility-
wide expectations for all employees. (T/F) Correct Answer: True
Self-assessments are an appropriate means for facility staff to align their personal goals with
business goals. (T/F) Correct Answer: True
New teachers observed the lead instructor at a golf facility conduct a short game clinic. This is an
example of external staff training. (T/F) Correct Answer: False
What should a manager consider when determining the number of employees needed to run an
operation? Correct Answer: Human resources it will take
What should golf facilities consider doing to elevate staff performance in meeting management
and customer expectations? Correct Answer: Create high performance profiles
What is the advantage of asking open-ended questions during the interview process? Lead to
unbiased answers Correct Answer:
What is an example of external staff training? Correct Answer: Employee going to the PGA
Show
Reduced training needs is one of the anticipated benefits of adopting new point of sale system
technology. (T/F) Correct Answer: False
What is the first step in acquiring a new technology-based system? Correct Answer: Assess
facility needs
What are procedures? Correct Answer: Step by step instructions on how to implement policies
and complete specific tasks
What are policies? Correct Answer: Guidelines and rules laid down by management that outline
the course of action in various situations
Why should employees be involved in creating and revising policies or procedures? Correct
Answer: Encourages staff to buy in to the guidelines it sets out
, What is a management tool for defining the structure of the golf operation? Correct Answer:
Business planning - Policies and procedures
Promotion is one of the four "Ps" of marketing? (T/F) Correct Answer: True
What does the American Marketing Association refer to as a name, term, sign, symbol or design,
or combination of them intended to identify the goods and services of a seller? Correct Answer:
Brand
What is an example of indirect competition to an 18-hole daily fee facility? Correct Answer:
Fitness and tennis club
What is an example of an attraction program at a golf facility? Correct Answer: Clinic showing
new golfers how to warm up
Social media is a method that professionals can use to communicate with potential and existing
customers. (T/F) Correct Answer: True
Cost-benefit analysis is a way to assess a promotional strategy. (T/F) Correct Answer: True
What is a reliable indicator of the effectiveness of a promotional program targeting retail sales?
Correct Answer: Increase in sales compared to prior year
How can a facility determine the viability of a promotional program? Correct Answer: Cost-
benefit analysis, interviewing customers, written surveys
How should surveys, focus groups, and sales analyses be used to keep a facility from wasting
money on ineffective promotions? Correct Answer: Helps understand the target market
What would be the most reliable means of predicting the likelihood a proposed promotional plan
would be successful? Correct Answer: Knowing the target market and being aligned with
business plan objectives
Managing play best practices are the same across facility types. (T/F) Correct Answer: False
When are private facilities exempt from the accommodation requirements of the Americans with
Disabilities Act? Correct Answer: When no public play is allowed
What is an example of facility functions that need written safety procedures to insure uniform
actions of staff? Correct Answer: Golf car use, inclement weather, medical emergencies, alcohol
consumption, handling disruptive players
Under what law are golf facilities required to provide all people with goods and services on an
equal basis? Correct Answer: Americans with Disabilities Act
