Guidelines for Business Hotel

GUIDELINES FOR BUSINESS HOTEL

SECTION 1: DEFINITION

A business hotel is an establishment, where the main target of client is for business
purposes.

SECTION 2: LAYOUT OF HOTEL
(i) Entrance
(ii) Lobby
(iii) Reception area
(iv) Lounge and public areas
(v) Bedrooms
(vi) Bathroom/washing facilities
(vii) Food and Beverage Service
(viii) Bar/Lounge Bar
(ix) Kitchen/service areas
(x) Conference Hall
(xi) Public toilets
(xi) Leisure and Entertainment area

(i). ENTRANCE
(a) Entrance and accessibility
Independent entrance if the hotel forms only part of a building.

(b) Approach
 Vehicular access for arriving/departing guests
 Cleanliness of arrival area

(c) Guest entrance
 24 hour access separate from service entrance
 Cleanliness of entrance area

(d) Welcome
A member of the staff shall be present at every arrival of guest.
(e) Parking facilities
 Parking spaces properly lined
 Parking should be free from litter
 Surface sound and free from potholes

(ii). LOBBY
(a) Location and General appearance

,  Located and laid out for reception and control of arriving and departing
guests
 Walls and furnishings clean and in good repair
 Paint work fresh and clean
 Floors clean and if carpeted in good condition and repair

(b) Thermal comfort
Air conditioning sufficient to maintain a comfortable temperature in the building
(rooms and in all common interior areas) at all times.

(c) Telephone
Phone system capable of internal and external calls

(d) Floors
 Carpet, tile, parquet and rugs or suitable alternative
 Quality of material, cleanliness and repair

(e) Seating
 Lounge seating and occasional tables
 Tables clean and properly set
 Seating in clean and good repair
 Clean supply of ashtrays available
(f) Luggage
Facilities for temporary storage of guest belongings in secure designated area.

(g) Lift
 If premises is two or more storey
 Separate service lift
 Lift clean
 Surfaces well decorated

(h) Porterage
 24 hours
 Porters uniforms clean and in good repair
 Porters trolleys clean and in good repair

(iii) RECEPTION AREA
 Suitable design and location, equipped for arrival and departure of guests
with adequate back-up facilities
 Receptionists in well kept uniforms with name badges

(a) Reception desk
 Manned 24 hours

,  Call bell
 Professional and rapid service

(b) Room Keys/card keys
 Properly identified and issued to guest on arrival
 Replacements available

(c) Safe
Available for storage of guests’ valuables

(d) Credit card acceptability
At least two major cards accepted

(e) Tourism services
 Information available on public transport services and entertainment
 Booking service (for travel, hotels, tours etc)
 Car rental services

(f) Baby sitting service
Arranged or available

(g) Foreign exchange facilities
Exchange rate clearly displayed and adjusted appropriately

(h) Communication
 E-mail facilities
 Postal services and stamps

(iv) LOUNGE AND PUBLIC AREAS
Lounge space is a communal area to be provided in to the resident guest capacity
as follows:
 For up to 25 persons not less than 16 sqm of space
 Thereafter not less than 0.5 sqm per person

(a) Each lounge to have
 Minimum one window or roof light
 Air conditioning sufficient to maintain a comfortable temperature
 Floors
– carpeted, tiles, parquet and rugs or suitable alternative
– Clean, no damage
 Walls
- Plain walls to be decorated with framed pictures or prints
- Clean and free from marks, stains and damage