BSBMGT502
Manage People Performance
Learner Workbook
, Page |2
Table of Contents
Table of Contents ......................................................................................................................... 1
Candidate Details ......................................................................................................................... 3
Assessment – BSBMGT502: Manage people performance .......................................................... 13
Competency Record to be completed by Assessor ...................................................................... 14
Observation/Demonstration ...................................................................................................... 15
Activities ................................................................................................................................... 16
Activity 1.1 .................................................................................................................................... 16
Activity 1.2 - 1.6 ............................................................................................................................ 19
Activity 2.1 .................................................................................................................................... 23
Activity 2.2 - 2.4 ............................................................................................................................ 27
Activity 3.1 - 3.5 ............................................................................................................................ 29
Activity 4.1 - 4.6 ............................................................................................................................ 35
Activity 4.7 .................................................................................................................................... 38
Skills and Knowledge Activity ........................................................................................................ 40
Major Activity ................................................................................................................................ 48
Appendices ................................................................................................................................ 52
Appendix One –Individual Work Plan ........................................................................................... 52
Appendix Two – Quantifiable Risk Analysis .................................................................................. 54
Appendix Three Performance Management ................................................................................ 55
Appendix Four Coaching plan ....................................................................................................... 56
Appendix Five: HR Professional Consultation Template ............................................................... 58
Appendix Seven: Counselling Plan ................................................................................................ 59
Appendix Eight: Performance Plan ............................................................................................... 61
, Page |3
Assessment criteria for BSBMGT502
Manage People Performance
In this document, you will find the foundation of what is required to become competent in this unit.
For further information on each element, you can refer to the Assessment Matrix. Included in this
document are the elements for the unit, foundation skills, assessment requirements as well as an
assessment tool definition list and the crucial observation and third-party check lists. As well as all of
the areas covered here, each student must also complete all workbook activities, case studies and
major activities, where stated, to become competent within this unit.
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessments attempts if competency is not achieved in
the first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of
the unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. Unsatisfactory results are marked as NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Allocate work
2. Assess performance
3. Provide feedback
4. Manage follow up
Performance Evidence:
Evidence of the ability to:
➢ Consult with relevant stakeholders to identify work requirements, performance
standards and agreed performance indicators
➢ Develop work plans and allocate work to achieve outcomes efficiently and within
organisational and legal requirements
➢ Monitor, evaluate and provide feedback on performance and provide coaching or
training, as needed
➢ Reinforce excellence in performance through recognition and continuous feedback
➢ Seek assistance from human resources specialists where appropriate
➢ Keep records and documentation in accordance with the organisational
performance management system
, Page |4
Foundation Skills:
Learning
➢ Consolidates and improves own knowledge and skills by coaching, mentoring or
training others
Reading
➢ Gathers, interprets and analyses texts in organisational documents to facilitate
performance management
Writing
➢ Plans and prepares documents for allocating work and managing performance
suitable for the target audience and in accordance with organisational requirements
Oral Communication
➢ Uses language and structure appropriate to context and audience to explain
expected standards of performance, provide feedback and coach staff
Numeracy
➢ Extracts and evaluates mathematical information embedded in a range of tasks and
text relating to performance standards and risk analysis
Navigate the world of work
➢ Appreciates the implications of legal and regulatory responsibilities related to own
work and the organisation as a whole
➢ Monitors adherence to organisational policies and procedures
Interact with others
➢ Recognises and applies the protocols governing what to communicate to whom and
how in a range of work contexts
➢ Collaborates with others to achieve joint outcomes, influencing direction and taking
a leadership role on occasion
Get the work done
➢ Sequences and schedules complex activities, monitors implementation and
manages relevant communication
➢ Seeks advice, feedback and support as required to assist in the decision-making
process
➢ Uses experiences to reflect on the ways in which variables impact on performance
Manage People Performance
Learner Workbook
, Page |2
Table of Contents
Table of Contents ......................................................................................................................... 1
Candidate Details ......................................................................................................................... 3
Assessment – BSBMGT502: Manage people performance .......................................................... 13
Competency Record to be completed by Assessor ...................................................................... 14
Observation/Demonstration ...................................................................................................... 15
Activities ................................................................................................................................... 16
Activity 1.1 .................................................................................................................................... 16
Activity 1.2 - 1.6 ............................................................................................................................ 19
Activity 2.1 .................................................................................................................................... 23
Activity 2.2 - 2.4 ............................................................................................................................ 27
Activity 3.1 - 3.5 ............................................................................................................................ 29
Activity 4.1 - 4.6 ............................................................................................................................ 35
Activity 4.7 .................................................................................................................................... 38
Skills and Knowledge Activity ........................................................................................................ 40
Major Activity ................................................................................................................................ 48
Appendices ................................................................................................................................ 52
Appendix One –Individual Work Plan ........................................................................................... 52
Appendix Two – Quantifiable Risk Analysis .................................................................................. 54
Appendix Three Performance Management ................................................................................ 55
Appendix Four Coaching plan ....................................................................................................... 56
Appendix Five: HR Professional Consultation Template ............................................................... 58
Appendix Seven: Counselling Plan ................................................................................................ 59
Appendix Eight: Performance Plan ............................................................................................... 61
, Page |3
Assessment criteria for BSBMGT502
Manage People Performance
In this document, you will find the foundation of what is required to become competent in this unit.
For further information on each element, you can refer to the Assessment Matrix. Included in this
document are the elements for the unit, foundation skills, assessment requirements as well as an
assessment tool definition list and the crucial observation and third-party check lists. As well as all of
the areas covered here, each student must also complete all workbook activities, case studies and
major activities, where stated, to become competent within this unit.
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessments attempts if competency is not achieved in
the first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of
the unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. Unsatisfactory results are marked as NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Allocate work
2. Assess performance
3. Provide feedback
4. Manage follow up
Performance Evidence:
Evidence of the ability to:
➢ Consult with relevant stakeholders to identify work requirements, performance
standards and agreed performance indicators
➢ Develop work plans and allocate work to achieve outcomes efficiently and within
organisational and legal requirements
➢ Monitor, evaluate and provide feedback on performance and provide coaching or
training, as needed
➢ Reinforce excellence in performance through recognition and continuous feedback
➢ Seek assistance from human resources specialists where appropriate
➢ Keep records and documentation in accordance with the organisational
performance management system
, Page |4
Foundation Skills:
Learning
➢ Consolidates and improves own knowledge and skills by coaching, mentoring or
training others
Reading
➢ Gathers, interprets and analyses texts in organisational documents to facilitate
performance management
Writing
➢ Plans and prepares documents for allocating work and managing performance
suitable for the target audience and in accordance with organisational requirements
Oral Communication
➢ Uses language and structure appropriate to context and audience to explain
expected standards of performance, provide feedback and coach staff
Numeracy
➢ Extracts and evaluates mathematical information embedded in a range of tasks and
text relating to performance standards and risk analysis
Navigate the world of work
➢ Appreciates the implications of legal and regulatory responsibilities related to own
work and the organisation as a whole
➢ Monitors adherence to organisational policies and procedures
Interact with others
➢ Recognises and applies the protocols governing what to communicate to whom and
how in a range of work contexts
➢ Collaborates with others to achieve joint outcomes, influencing direction and taking
a leadership role on occasion
Get the work done
➢ Sequences and schedules complex activities, monitors implementation and
manages relevant communication
➢ Seeks advice, feedback and support as required to assist in the decision-making
process
➢ Uses experiences to reflect on the ways in which variables impact on performance
