Name: __________
BSBWRK510
Manage Employee Relations
Learner Workbook
,Page |2
, Page |3
Assessment criteria for BSBWRK510
Manage Employ Relations
In this document, you will find the foundation of what is required to become competent in this unit.
For further information on each element, you can refer to the Assessment Matrix. Included in this
document are the elements for the unit, foundation skills, assessment requirements as well as an
assessment tool definition list and the crucial observation. As well as all the areas covered here, each
student must also complete all workbook activities, case studies and major activities, where stated, to
become competent within this unit.
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessments attempts if competency is not achieved in the
first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of
the unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. Unsatisfactory results are marked as NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Develop employee and industrial relations policies and plans
2. Implement employee relations policies and plans
3. Manage negotiations to resolve conflict.
Performance Evidence:
Evidence of the ability to:
➢ Analyse organisational documentation to determine long-term employee relations
objectives and current employee relations performance
➢ Collaborate with others to develop and review industrial relations policies and plans
➢ Develop implementation and contingency plans for industrial relations policies
➢ Identify the skills and knowledge needed to implement the plan and organise training
and development for self and staff
, Page |4
➢ Document and communicate strategies and procedures for eliminating and dealing
with grievances and disputes
➢ Train others in conflict-resolution techniques
➢ Manage industrial relations conflicts, including advocating the organisation’s
position during negotiations and documenting, implementing and following up
agreements.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Foundation Skills:
Reading
➢ Interprets, critically analyses and applies appropriate strategies to construct meaning
from complex texts
Writing
➢ Displays knowledge of required structure and layout, employing broad vocabulary,
grammatical structure and conventions appropriate to purpose and audience
Oral communication
➢ Conveys information using language and non-verbal features appropriate to the
audience
➢ Employs listening and questioning techniques to clarify and confirm understanding
Numeracy
➢ Extracts and evaluates the mathematical information embedded in a range of tasks
and texts
Navigate the world of work
➢ Modifies or develops organisational policies to achieve organisational goals and
comply with legislative requirements
➢ Keeps up to date on changes to legislation or regulations relevant to own rights and
responsibilities and considers implications of these
Interact with others
BSBWRK510
Manage Employee Relations
Learner Workbook
,Page |2
, Page |3
Assessment criteria for BSBWRK510
Manage Employ Relations
In this document, you will find the foundation of what is required to become competent in this unit.
For further information on each element, you can refer to the Assessment Matrix. Included in this
document are the elements for the unit, foundation skills, assessment requirements as well as an
assessment tool definition list and the crucial observation. As well as all the areas covered here, each
student must also complete all workbook activities, case studies and major activities, where stated, to
become competent within this unit.
NOTE – Re-assessment:
Students will have a maximum of two (2) reassessments attempts if competency is not achieved in the
first instance.
The final grade of ‘C’ for Competent or ‘NC’ for Not Competent is only given at the completion of
the unit of competency when all components or parts of the assessment are graded as ‘S’ for
Satisfactory. Unsatisfactory results are marked as NS.
Elements for Competency Demonstration
Elements for Competency Assessment:
1. Develop employee and industrial relations policies and plans
2. Implement employee relations policies and plans
3. Manage negotiations to resolve conflict.
Performance Evidence:
Evidence of the ability to:
➢ Analyse organisational documentation to determine long-term employee relations
objectives and current employee relations performance
➢ Collaborate with others to develop and review industrial relations policies and plans
➢ Develop implementation and contingency plans for industrial relations policies
➢ Identify the skills and knowledge needed to implement the plan and organise training
and development for self and staff
, Page |4
➢ Document and communicate strategies and procedures for eliminating and dealing
with grievances and disputes
➢ Train others in conflict-resolution techniques
➢ Manage industrial relations conflicts, including advocating the organisation’s
position during negotiations and documenting, implementing and following up
agreements.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Foundation Skills:
Reading
➢ Interprets, critically analyses and applies appropriate strategies to construct meaning
from complex texts
Writing
➢ Displays knowledge of required structure and layout, employing broad vocabulary,
grammatical structure and conventions appropriate to purpose and audience
Oral communication
➢ Conveys information using language and non-verbal features appropriate to the
audience
➢ Employs listening and questioning techniques to clarify and confirm understanding
Numeracy
➢ Extracts and evaluates the mathematical information embedded in a range of tasks
and texts
Navigate the world of work
➢ Modifies or develops organisational policies to achieve organisational goals and
comply with legislative requirements
➢ Keeps up to date on changes to legislation or regulations relevant to own rights and
responsibilities and considers implications of these
Interact with others
