Analysis of a Difficult Conversation
Vrije Universiteit Amsterdam
S_IPCEN: Interpersoonlijk Communicatie
17 december 2021
, Inhoudsopgave
Inhoudsopgave............................................................................................................................2
Introductie...................................................................................................................................3
Analyse........................................................................................................................................3
Normen en interactiviteit........................................................................................................3
Luisteren en reflecteren..........................................................................................................3
Vraagstelling en uitleg.............................................................................................................4
Assertiviteit en agressie..........................................................................................................4
Non-verbaal gedrag.................................................................................................................5
‘Grounding’ en wederzijds begrip...........................................................................................5
Conclusie.....................................................................................................................................6
Literatuurlijst...............................................................................................................................7
2
Vrije Universiteit Amsterdam
S_IPCEN: Interpersoonlijk Communicatie
17 december 2021
, Inhoudsopgave
Inhoudsopgave............................................................................................................................2
Introductie...................................................................................................................................3
Analyse........................................................................................................................................3
Normen en interactiviteit........................................................................................................3
Luisteren en reflecteren..........................................................................................................3
Vraagstelling en uitleg.............................................................................................................4
Assertiviteit en agressie..........................................................................................................4
Non-verbaal gedrag.................................................................................................................5
‘Grounding’ en wederzijds begrip...........................................................................................5
Conclusie.....................................................................................................................................6
Literatuurlijst...............................................................................................................................7
2