Communications MSSC QUESTIONS AND ANSWERS ALL
CORRECT
The sender needs to understand that miscommunication is the normal state of the communication
process, especially the first attempt. Correct Answer: True
The receiver recognizes the sounds the sender is making and transforms them into words and
ideas in his own mind. What is this process called? Correct Answer: Decoding
Which of the following is NOT part of an "I" statement? Correct Answer: Accusation
Feedback is a special message sent by the receiver. Correct Answer: True
Finishing the speakers sentences demonstrates how closely you are following what she's saying.
Correct Answer: False
Which of the following is NOT a category of noise? Correct Answer: Feedback
While listening the receiver should ______________. Correct Answer: Suspend judgement
Which of the following is a strength of written communication? Correct Answer: Creates a
record
_______________ is the process we use to transfer our ideas into symbols that can be
understood by the receiver. Correct Answer: Encoding
Which of the following is a weakness of electronic communication? Correct Answer: Doesn't
transmit emotional content
Which of these is a weakness of written communication? Correct Answer: No immediate
feedback
Which of the following is NOT a strength of spoken communication? Correct Answer: Allows
you to reach information overload
What is the special responsibility of the Receiver? Correct Answer: To not make negative
assumptions
While the Sender is speaking, the Receiver should __________. Correct Answer: Focus on
content
After you've finished listening, you should __________. Correct Answer: Ask the Sender for
clarification
Which of the following is a strength of spoken communication? Correct Answer: Allows for
instant feedback
CORRECT
The sender needs to understand that miscommunication is the normal state of the communication
process, especially the first attempt. Correct Answer: True
The receiver recognizes the sounds the sender is making and transforms them into words and
ideas in his own mind. What is this process called? Correct Answer: Decoding
Which of the following is NOT part of an "I" statement? Correct Answer: Accusation
Feedback is a special message sent by the receiver. Correct Answer: True
Finishing the speakers sentences demonstrates how closely you are following what she's saying.
Correct Answer: False
Which of the following is NOT a category of noise? Correct Answer: Feedback
While listening the receiver should ______________. Correct Answer: Suspend judgement
Which of the following is a strength of written communication? Correct Answer: Creates a
record
_______________ is the process we use to transfer our ideas into symbols that can be
understood by the receiver. Correct Answer: Encoding
Which of the following is a weakness of electronic communication? Correct Answer: Doesn't
transmit emotional content
Which of these is a weakness of written communication? Correct Answer: No immediate
feedback
Which of the following is NOT a strength of spoken communication? Correct Answer: Allows
you to reach information overload
What is the special responsibility of the Receiver? Correct Answer: To not make negative
assumptions
While the Sender is speaking, the Receiver should __________. Correct Answer: Focus on
content
After you've finished listening, you should __________. Correct Answer: Ask the Sender for
clarification
Which of the following is a strength of spoken communication? Correct Answer: Allows for
instant feedback
