Chapter 1: Pre-assessment Test: SHRM-CP and SHRM-SCP | 50
Questions with 100% Correct Answers
1. One of the key PEST factors that can influence an organization's global talent acquisition and
retention strategies is the following question: Do tax and other socialized incentives exist that
could influence hiring decisions? This factor is identified as:
A. Political
B. Economic
C. Social
D. Technological Correct Answer: A. Political
A. The factor that addresses whether tax or other socialized incentives exist that could influence
hiring decisions is a political factor.
2. What is behavioral engagement?
A. The inherent personality-based elements that make an individual predisposed to being
engaged
B. Workplace conditions or practices that can be improved through organizational interventions
under management's control
C. The effort employees put into their jobs, which leads to greater value
D. When employees appear engaged but do not feel or think in an engaged way Correct Answer:
C. The effort employees put into their jobs, which leads to greater value
C. Behavioral engagement is evident in the effort employees put into their jobs, which leads to
greater value, creating higher performance from their less-engaged counterparts.
3. An employee opinion survey is a survey that:
A. Attempts to determine employee perceptions of the quality of management and the
effectiveness of compensation and benefits programs
B. Attempts to measure data on specific issues such as safety procedures or work processes
C. Focuses on the employee level of satisfaction, commitment, and morale
D. Identifies quality and measure of work-life issues Correct Answer: B. Attempts to measure
data on specific issues such as safety procedures or work processes
B. An employee opinion survey is a survey that is designed to measure important data on
specific issues that the employer may be evaluating or considering
4. What is a participatory learning method called in which a group of learners, sitting in the
center of a circle, debate or discuss a topic while the remaining learners observe the discussion?
A. Round robin
B. T-group
C. Role play
D. Fishbowl activity Correct Answer: D. Fishbowl activities involve a group of learners sitting
in the center of a circle debating or discussing a topic while the remaining learners observe the
discussion.
D. Fishbowl activity
5. Which of the following job analysis methods has the benefit of defining the job with a
relatively objective approach and also enables analysis to be performed using computer models?
, A. Interview
B. Highly structured questionnaire
C. Open-ended questionnaire
D. Work diary or log Correct Answer: B. Highly structured questionnaire
B. A highly structured questionnaire has the benefit of defining the job with a relatively objective
approach and also enables analysis using computer models. This is good when a large number of
jobs must be analyzed and there are limited resources to do it.
6. Which organizational lifecycle phase features efforts to maximize efficiency out of every
existing element of the business?
A. Introduction
B. Standardization
C. Maturity
D. Decline Correct Answer: C. Maturity
C. During maturity, managers must focus on maximizing efficiency out of every existing
element of the business. They must not only control the use of resources and manage risks but
also be creative problem solvers.
7. What is the purpose of a SWOT analysis?
A. To determine an organization's operating requirements during an upcoming fiscal year
B. To identify current market pressures with potential negative impact on the organization
C. To evaluate organizational merger prospects as part of a due diligence assessment
D. To assess an organization's strategic capabilities in comparison to the threats and
opportunities identified during environmental scanning Correct Answer: D. The SWOT analysis
is a simple and effective process for assessing an organization's strategic capabilities in
comparison to the threats and opportunities identified as part of the analysis
D. To assess an organization's strategic capabilities in comparison to the threats and
opportunities identified during environmental scanning
8. What is the purpose of a mission statement?
A. To specify what activities an organization intends to pursue
B. To provide a guiding image of the future an organization plans to attain through its strategy
C. To identify beliefs that are important to an organization and that often dictate employee
behavior
D. To identify high-level targets that can become specific measureable objectives Correct
Answer: A. To specify what activities an organization intends to pursue
A. A mission statement specifies the activities an organization intends to pursue and the course
management has charted for the future. It is a concise statement of its strategy.
9. Some organizations make sure that the key performance indicators they use to evaluate
organizational strategy are aligned with various sources of value through a technique called:
A. Balance sheet analysis
B. Balanced scorecard technique
C. SWOT analysis
D. Blue ocean strategies Correct Answer: B. Balanced scorecard technique
Questions with 100% Correct Answers
1. One of the key PEST factors that can influence an organization's global talent acquisition and
retention strategies is the following question: Do tax and other socialized incentives exist that
could influence hiring decisions? This factor is identified as:
A. Political
B. Economic
C. Social
D. Technological Correct Answer: A. Political
A. The factor that addresses whether tax or other socialized incentives exist that could influence
hiring decisions is a political factor.
2. What is behavioral engagement?
A. The inherent personality-based elements that make an individual predisposed to being
engaged
B. Workplace conditions or practices that can be improved through organizational interventions
under management's control
C. The effort employees put into their jobs, which leads to greater value
D. When employees appear engaged but do not feel or think in an engaged way Correct Answer:
C. The effort employees put into their jobs, which leads to greater value
C. Behavioral engagement is evident in the effort employees put into their jobs, which leads to
greater value, creating higher performance from their less-engaged counterparts.
3. An employee opinion survey is a survey that:
A. Attempts to determine employee perceptions of the quality of management and the
effectiveness of compensation and benefits programs
B. Attempts to measure data on specific issues such as safety procedures or work processes
C. Focuses on the employee level of satisfaction, commitment, and morale
D. Identifies quality and measure of work-life issues Correct Answer: B. Attempts to measure
data on specific issues such as safety procedures or work processes
B. An employee opinion survey is a survey that is designed to measure important data on
specific issues that the employer may be evaluating or considering
4. What is a participatory learning method called in which a group of learners, sitting in the
center of a circle, debate or discuss a topic while the remaining learners observe the discussion?
A. Round robin
B. T-group
C. Role play
D. Fishbowl activity Correct Answer: D. Fishbowl activities involve a group of learners sitting
in the center of a circle debating or discussing a topic while the remaining learners observe the
discussion.
D. Fishbowl activity
5. Which of the following job analysis methods has the benefit of defining the job with a
relatively objective approach and also enables analysis to be performed using computer models?
, A. Interview
B. Highly structured questionnaire
C. Open-ended questionnaire
D. Work diary or log Correct Answer: B. Highly structured questionnaire
B. A highly structured questionnaire has the benefit of defining the job with a relatively objective
approach and also enables analysis using computer models. This is good when a large number of
jobs must be analyzed and there are limited resources to do it.
6. Which organizational lifecycle phase features efforts to maximize efficiency out of every
existing element of the business?
A. Introduction
B. Standardization
C. Maturity
D. Decline Correct Answer: C. Maturity
C. During maturity, managers must focus on maximizing efficiency out of every existing
element of the business. They must not only control the use of resources and manage risks but
also be creative problem solvers.
7. What is the purpose of a SWOT analysis?
A. To determine an organization's operating requirements during an upcoming fiscal year
B. To identify current market pressures with potential negative impact on the organization
C. To evaluate organizational merger prospects as part of a due diligence assessment
D. To assess an organization's strategic capabilities in comparison to the threats and
opportunities identified during environmental scanning Correct Answer: D. The SWOT analysis
is a simple and effective process for assessing an organization's strategic capabilities in
comparison to the threats and opportunities identified as part of the analysis
D. To assess an organization's strategic capabilities in comparison to the threats and
opportunities identified during environmental scanning
8. What is the purpose of a mission statement?
A. To specify what activities an organization intends to pursue
B. To provide a guiding image of the future an organization plans to attain through its strategy
C. To identify beliefs that are important to an organization and that often dictate employee
behavior
D. To identify high-level targets that can become specific measureable objectives Correct
Answer: A. To specify what activities an organization intends to pursue
A. A mission statement specifies the activities an organization intends to pursue and the course
management has charted for the future. It is a concise statement of its strategy.
9. Some organizations make sure that the key performance indicators they use to evaluate
organizational strategy are aligned with various sources of value through a technique called:
A. Balance sheet analysis
B. Balanced scorecard technique
C. SWOT analysis
D. Blue ocean strategies Correct Answer: B. Balanced scorecard technique
