SHRM-CP Post Test/ HR Competencies | 61 Questions with 100%
Correct Answers
What can be said about a customer service sales associate selection test that successfully
measures essential job-related skills and abilities? Correct Answer: It is valid. A valid test
accurately reflects the content of the job. The skills and aptitudes required for successful exam
performance are aligned with the skills and aptitudes required for successful job performance.
HR is recruiting for a job that requires a high degree of accuracy. A mistake made by a worker
could be dangerous and costly. What feature would be most important in a pre-employment test
for this position? Correct Answer: High validity- Validity indicates that there is linkage between
test performance and job performance. A selection tool that offers high validity is important,
because hiring an unqualified worker for this position would present a risk and the potential for a
costly situation.
An applicant scored in the 95th percentile on a job knowledge test. Because the interviewer
questioned the results, the applicant was asked to retake the test. Again, the result was a very
high score, and the applicant was hired. Three months later, it was determined that this new hire
could not perform the job effectively. What can you conclude about the job knowledge test?
Correct Answer: It was only reliable, not valid. It is imperative that HR management carefully
evaluate the organization's selection process to make certain that it is reliable, valid, equitable,
and cost-effective. For an instrument to provide reliability, it must have a high degree of
consistency. Validity measures the degree to which inferences made from an interview or a test
are correct and accurate. In other words, did the interview measure only job-related issues that
predict performance on the job? Does a test measure what it was intended to measure? For more
information, refer to Module Competencies, Functional Area 0, Section 4
When comparing wages within a group, the most frequently occurring wage is called the Correct
Answer: mode- The mode is the most frequently occurring wage, the median is the middle
number in the range, and the mean is the average score (weighted or unweighted). For more
information, refer to Module Competencies, Functional Area 0, Section 4
What is the weighted average of the following salaries?
$20,000 (2 incumbents)
$30,000 (1 incumbent)
$35,000 (2 incumbents)
$40,000 (1 incumbent) Correct Answer: $25,000- The weighted average takes into consideration
the number of incumbents who receive each salary:
($20,000 x 2) + ($30,000 x 1) + ($35,000 x 2) + ($40,000 x 1) = $180,000; $180, =
$30,000
Which definition best describes the concept of a stakeholder? Correct Answer: A stakeholder is
anyone who shares in the value of an organization and its activities. A stakeholder has an interest
in the operation, value, and activities of an organization, although this interest may or may not be
financial or contractual. A stakeholder is a participant in receiving value directly or indirectly.
For more information, refer to Module Competencies, Functional Area 0, Section 4
, What is the correct positioning of an HR strategy? Correct Answer: It cascades from the
organization's corporate strategy. The HR strategy is a macro element of the organization's
vision. It is a core element of all parts of the organization.
What is the best way for an HR professional to persuade a function to embrace changes in work
processes that are part of an organizational effectiveness intervention? Correct Answer: Present
the changes as necessary to maintaining competitiveness. Change is difficult, so if organizational
effectiveness and development initiatives are presented as a way to increase the competitiveness
of the company or advance strategic goals, HR may gain better workforce support of the
initiative.
What graphic data analysis tool shows possible relationships between two variables? Correct
Answer: Scatter diagram- The scatter diagram depicts possible relationships between two
variables. For example, an HR professional might want to determine if there is a relationship
between years of experience and income level.
What is an example of implicit culture? Correct Answer: Language- Implicit culture deals with
attitudes and beliefs, not tangible things like language, dress, and food. The view toward power
is an example of implicit culture.
What is the basis of common law? Correct Answer: Court decisions- Common law is based on
court decisions and customs. It dictates that custom and usage have the force of law, even if not
specifically found in legislatively enacted, codified written laws.
What is the basis of religious law? Correct Answer: Legislative acts Religious law is based on
religious beliefs and conventions: a mixture of written codes and interpretations by religious
scholars. Sharia law, the body of Islamic religious law, for example, draws from the Qur'an,
traditions derived from the actions or sayings of the prophet Mohammed, and scholarly
interpretations of these sources.
What two qualities are required to achieve a global mindset? Correct Answer: Self-control and
leadership- Having a global mindset requires imagination: being able to see the view from inside
another person's multidimensional background and using that awareness to create solutions and
bridges. It also requires self-awareness: recognizing the ways in which one's own background
shapes one's perspective and seeing that perspective as just one among many.
What is the term for a cultural vision that holds that there are no absolutes and everything is
based on the situation? Correct Answer: Relativism- Relativism states that because cultures vary
so greatly, there are no absolutes. Everything varies based on the situation.
What is the primary purpose of strategic planning? Correct Answer: To integrate organizational
units and employees with a focus on business success- Strategic planning integrates the goals and
activities of the major business units of an organization (finance/accounting, marketing/sales,
operations, information technology, and human resources) and employees in order to achieve
Correct Answers
What can be said about a customer service sales associate selection test that successfully
measures essential job-related skills and abilities? Correct Answer: It is valid. A valid test
accurately reflects the content of the job. The skills and aptitudes required for successful exam
performance are aligned with the skills and aptitudes required for successful job performance.
HR is recruiting for a job that requires a high degree of accuracy. A mistake made by a worker
could be dangerous and costly. What feature would be most important in a pre-employment test
for this position? Correct Answer: High validity- Validity indicates that there is linkage between
test performance and job performance. A selection tool that offers high validity is important,
because hiring an unqualified worker for this position would present a risk and the potential for a
costly situation.
An applicant scored in the 95th percentile on a job knowledge test. Because the interviewer
questioned the results, the applicant was asked to retake the test. Again, the result was a very
high score, and the applicant was hired. Three months later, it was determined that this new hire
could not perform the job effectively. What can you conclude about the job knowledge test?
Correct Answer: It was only reliable, not valid. It is imperative that HR management carefully
evaluate the organization's selection process to make certain that it is reliable, valid, equitable,
and cost-effective. For an instrument to provide reliability, it must have a high degree of
consistency. Validity measures the degree to which inferences made from an interview or a test
are correct and accurate. In other words, did the interview measure only job-related issues that
predict performance on the job? Does a test measure what it was intended to measure? For more
information, refer to Module Competencies, Functional Area 0, Section 4
When comparing wages within a group, the most frequently occurring wage is called the Correct
Answer: mode- The mode is the most frequently occurring wage, the median is the middle
number in the range, and the mean is the average score (weighted or unweighted). For more
information, refer to Module Competencies, Functional Area 0, Section 4
What is the weighted average of the following salaries?
$20,000 (2 incumbents)
$30,000 (1 incumbent)
$35,000 (2 incumbents)
$40,000 (1 incumbent) Correct Answer: $25,000- The weighted average takes into consideration
the number of incumbents who receive each salary:
($20,000 x 2) + ($30,000 x 1) + ($35,000 x 2) + ($40,000 x 1) = $180,000; $180, =
$30,000
Which definition best describes the concept of a stakeholder? Correct Answer: A stakeholder is
anyone who shares in the value of an organization and its activities. A stakeholder has an interest
in the operation, value, and activities of an organization, although this interest may or may not be
financial or contractual. A stakeholder is a participant in receiving value directly or indirectly.
For more information, refer to Module Competencies, Functional Area 0, Section 4
, What is the correct positioning of an HR strategy? Correct Answer: It cascades from the
organization's corporate strategy. The HR strategy is a macro element of the organization's
vision. It is a core element of all parts of the organization.
What is the best way for an HR professional to persuade a function to embrace changes in work
processes that are part of an organizational effectiveness intervention? Correct Answer: Present
the changes as necessary to maintaining competitiveness. Change is difficult, so if organizational
effectiveness and development initiatives are presented as a way to increase the competitiveness
of the company or advance strategic goals, HR may gain better workforce support of the
initiative.
What graphic data analysis tool shows possible relationships between two variables? Correct
Answer: Scatter diagram- The scatter diagram depicts possible relationships between two
variables. For example, an HR professional might want to determine if there is a relationship
between years of experience and income level.
What is an example of implicit culture? Correct Answer: Language- Implicit culture deals with
attitudes and beliefs, not tangible things like language, dress, and food. The view toward power
is an example of implicit culture.
What is the basis of common law? Correct Answer: Court decisions- Common law is based on
court decisions and customs. It dictates that custom and usage have the force of law, even if not
specifically found in legislatively enacted, codified written laws.
What is the basis of religious law? Correct Answer: Legislative acts Religious law is based on
religious beliefs and conventions: a mixture of written codes and interpretations by religious
scholars. Sharia law, the body of Islamic religious law, for example, draws from the Qur'an,
traditions derived from the actions or sayings of the prophet Mohammed, and scholarly
interpretations of these sources.
What two qualities are required to achieve a global mindset? Correct Answer: Self-control and
leadership- Having a global mindset requires imagination: being able to see the view from inside
another person's multidimensional background and using that awareness to create solutions and
bridges. It also requires self-awareness: recognizing the ways in which one's own background
shapes one's perspective and seeing that perspective as just one among many.
What is the term for a cultural vision that holds that there are no absolutes and everything is
based on the situation? Correct Answer: Relativism- Relativism states that because cultures vary
so greatly, there are no absolutes. Everything varies based on the situation.
What is the primary purpose of strategic planning? Correct Answer: To integrate organizational
units and employees with a focus on business success- Strategic planning integrates the goals and
activities of the major business units of an organization (finance/accounting, marketing/sales,
operations, information technology, and human resources) and employees in order to achieve
