SHRM CP EXAM| 398 questions| with complete
answers
Career Planning Correct Answer: Actions & activities that individuals perform in order to give
direction to their work lives.
Brain drain Correct Answer: Exit of educated & skilled citizens from emerging & developing
countries for better paying jobs in developed countries.
Auditory learners Correct Answer: People who learn best by relying on their sense of hearing.
Andragogy Correct Answer: Study of how adults learn.
Cost-of-living adjustment (COLA) Correct Answer: Pay adjustment given to eligible employees
regardless of performance or organizational profitability; usually linked to inflation.
Compa-ratio Correct Answer: Pay rate divided by the midpoint of the pay range.
Broadbanding Correct Answer: Combining several salary grades or job classifications with
narrow pay ranges unto one brand with a wider salary spread.
Behavioral interview Correct Answer: Type of interview that focuses on how applicants
previously handled real situations.
Applicant tracking software (ATS) Correct Answer: Software that provides an automated way
for organizations to manage the recruiting process.
Developmental activities Correct Answer: Activities that focus on preparing employees for
future responsibilities while increasing their capacity to perform their current jobs.
Compensation Correct Answer: All financial returns (beyond any benefits payments or
services), including salary and allowances.
Career development Correct Answer: Process by which employees progress through a series of
stages in their careers, each of which is characterized by relatively unique, themes, and tasks.
Benefits Correct Answer: Payments or services provided to employees to cover issues such as
retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
Apprenticeship Correct Answer: Related to technical skills training; often a partnership between
employers and unions.
Competency-based interview Correct Answer: Type of interview in which the interviewer asks
questions related to competencies for the position and asks candidates to provide examples of
times they demonstrated the competencies.
,ADDIE model Correct Answer: 5 step instructional design process that governs the
development of learning programs.
Assessment centers Correct Answer: Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Blended learning Correct Answer: Planned approach to learning that included a combination of
instructor-led training, self-directed study, and /or on-the-job training.
Career management Correct Answer: Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Competencies Correct Answer: Clusters of highly interrelated attributes, including knowledge,
skills, or abilities (KSA) that give rise to the behaviors needed to perform a given job effectively.
Strategy Correct Answer: A plan of action for accomplishing an organization's long-range goals.
SWOT analysis Correct Answer: Process for assessing an organization's strategic capabilities in
comparison to threats and opportunities identified during environmental scanning.
Value drivers Correct Answer: Actions, processes, or results that are needed to deliver a desired
value.
Vision statement Correct Answer: Vivid, guiding image of an organization's desired future, the
future it hopes to attain through its strategy.
Organizational values Correct Answer: Beliefs that are important to an organization and often
dictate employee behavior.
Strategic fit Correct Answer: A state in which an organization's strategy is consistent with its
external opportunities and circumstances and its internal structure, resources, and capabilities.
Strategic management Correct Answer: The actions that leaders take to move their organizations
toward those goals and create value for all stakeholders.
Strategic planning Correct Answer: The process of setting goals and designing a path toward a
competitive position.
Metrics Correct Answer: Performance parameters based on the relationship between 2 or more
measures.
Mission statement Correct Answer: Statement that specifies what activities an organization
intends to pursue and what course management has carted for the future; a concise statement of
its strategy.
, Net profit margin Correct Answer: Ratio of net income (gross sales minus expenses and taxes)
to net sales.
Organizational culture Correct Answer: The basic beliefs and customs shared by members of an
organization that contribute to an organization's sense of its identity.
Income statement Correct Answer: Statement that reports revenues, expenses, and net income
(profit) for a specified period.
Lagging indicator Correct Answer: Type of metric that describes an activity that has already
occurred.
Leading indicator Correct Answer: Type of metric that describes an activity that can change
future performance and indicate higher degree of success in achieving strategic goals.
Liabilities Correct Answer: Organization's debts and other financial obligations.
Due diligence Correct Answer: Necessary level of care and attention that is taken to investigate
an action before it is taken.
Environmental scanning Correct Answer: Process that involves a systematic survey and
interpretation of relevant data to identify external opportunities and threats and to assess how
these factors affect the organization currently and how they are likely to affect the organization
in the future.
Equity Correct Answer: Amount of owners' or shareholders' portion of a business.
Gross profit margin Correct Answer: Ratio of gross profit to net sales.
Benchmarking Correct Answer: Process that compares performance levels and/or processes of
one entity with those of another to identify performance gaps and set goals aimed at improving
performance.
Blue ocean strategies Correct Answer: Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Business case Correct Answer: Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the problem in
terms of time, cost efficiency, and probability of success.
Cash flow statement Correct Answer: Statement the shows incoming and outgoing cash in the
areas of operations, investments, and financing and remaining cash reserves; reflects an
organization's ability to meet its current and short-term obligations.
Accounts payable Correct Answer: Money an organization owed its vendors and suppliers.
answers
Career Planning Correct Answer: Actions & activities that individuals perform in order to give
direction to their work lives.
Brain drain Correct Answer: Exit of educated & skilled citizens from emerging & developing
countries for better paying jobs in developed countries.
Auditory learners Correct Answer: People who learn best by relying on their sense of hearing.
Andragogy Correct Answer: Study of how adults learn.
Cost-of-living adjustment (COLA) Correct Answer: Pay adjustment given to eligible employees
regardless of performance or organizational profitability; usually linked to inflation.
Compa-ratio Correct Answer: Pay rate divided by the midpoint of the pay range.
Broadbanding Correct Answer: Combining several salary grades or job classifications with
narrow pay ranges unto one brand with a wider salary spread.
Behavioral interview Correct Answer: Type of interview that focuses on how applicants
previously handled real situations.
Applicant tracking software (ATS) Correct Answer: Software that provides an automated way
for organizations to manage the recruiting process.
Developmental activities Correct Answer: Activities that focus on preparing employees for
future responsibilities while increasing their capacity to perform their current jobs.
Compensation Correct Answer: All financial returns (beyond any benefits payments or
services), including salary and allowances.
Career development Correct Answer: Process by which employees progress through a series of
stages in their careers, each of which is characterized by relatively unique, themes, and tasks.
Benefits Correct Answer: Payments or services provided to employees to cover issues such as
retirement, health care, sick pay/disability schemes, life insurance, and paid time off.
Apprenticeship Correct Answer: Related to technical skills training; often a partnership between
employers and unions.
Competency-based interview Correct Answer: Type of interview in which the interviewer asks
questions related to competencies for the position and asks candidates to provide examples of
times they demonstrated the competencies.
,ADDIE model Correct Answer: 5 step instructional design process that governs the
development of learning programs.
Assessment centers Correct Answer: Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Blended learning Correct Answer: Planned approach to learning that included a combination of
instructor-led training, self-directed study, and /or on-the-job training.
Career management Correct Answer: Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Competencies Correct Answer: Clusters of highly interrelated attributes, including knowledge,
skills, or abilities (KSA) that give rise to the behaviors needed to perform a given job effectively.
Strategy Correct Answer: A plan of action for accomplishing an organization's long-range goals.
SWOT analysis Correct Answer: Process for assessing an organization's strategic capabilities in
comparison to threats and opportunities identified during environmental scanning.
Value drivers Correct Answer: Actions, processes, or results that are needed to deliver a desired
value.
Vision statement Correct Answer: Vivid, guiding image of an organization's desired future, the
future it hopes to attain through its strategy.
Organizational values Correct Answer: Beliefs that are important to an organization and often
dictate employee behavior.
Strategic fit Correct Answer: A state in which an organization's strategy is consistent with its
external opportunities and circumstances and its internal structure, resources, and capabilities.
Strategic management Correct Answer: The actions that leaders take to move their organizations
toward those goals and create value for all stakeholders.
Strategic planning Correct Answer: The process of setting goals and designing a path toward a
competitive position.
Metrics Correct Answer: Performance parameters based on the relationship between 2 or more
measures.
Mission statement Correct Answer: Statement that specifies what activities an organization
intends to pursue and what course management has carted for the future; a concise statement of
its strategy.
, Net profit margin Correct Answer: Ratio of net income (gross sales minus expenses and taxes)
to net sales.
Organizational culture Correct Answer: The basic beliefs and customs shared by members of an
organization that contribute to an organization's sense of its identity.
Income statement Correct Answer: Statement that reports revenues, expenses, and net income
(profit) for a specified period.
Lagging indicator Correct Answer: Type of metric that describes an activity that has already
occurred.
Leading indicator Correct Answer: Type of metric that describes an activity that can change
future performance and indicate higher degree of success in achieving strategic goals.
Liabilities Correct Answer: Organization's debts and other financial obligations.
Due diligence Correct Answer: Necessary level of care and attention that is taken to investigate
an action before it is taken.
Environmental scanning Correct Answer: Process that involves a systematic survey and
interpretation of relevant data to identify external opportunities and threats and to assess how
these factors affect the organization currently and how they are likely to affect the organization
in the future.
Equity Correct Answer: Amount of owners' or shareholders' portion of a business.
Gross profit margin Correct Answer: Ratio of gross profit to net sales.
Benchmarking Correct Answer: Process that compares performance levels and/or processes of
one entity with those of another to identify performance gaps and set goals aimed at improving
performance.
Blue ocean strategies Correct Answer: Strategies that generate competitive advantage by
creating a new marketplace arena in which there are no other competitors.
Business case Correct Answer: Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the problem in
terms of time, cost efficiency, and probability of success.
Cash flow statement Correct Answer: Statement the shows incoming and outgoing cash in the
areas of operations, investments, and financing and remaining cash reserves; reflects an
organization's ability to meet its current and short-term obligations.
Accounts payable Correct Answer: Money an organization owed its vendors and suppliers.
