Final Exam Study Set-SHRM-CP| 127 QUESTIONS| WITH
COMPLETE SOLUTIONS
Blake-Mouton Theory Correct Answer: Highest to lowest (R to L, Top to Bottom):
1: Team Leader
2. Country Club
3. Middle of the Road
4. Authoritarian
5. Improverished Leader
Hersey-Blanchard's Situational Leadership Correct Answer: -No ideal leadership type, but style
should match maturity of employees.
-Flex to situation or to people involved.
Fiedler's Contingency Theory Correct Answer: -Certain leaderhip styles more favorable for
certain situations.
-Don't train/change leaders style-change situations.
-leader-member relations
-Task structure
-Position power
John Adair-Action Centered Leadership Correct Answer: Effective leader accomplishes tasks
through the efforts of the team.
Dispersed Leadership Correct Answer: AKA "Emergent leadership"
Given a certain task a leader will emerge.
Budget Types Correct Answer: 1. Zero Based Budget
2. Incremental Budget
3. Formula Budgeting
4. Activity Based Budget
Zero Based Budgeting Correct Answer: -Justify entire budget and show how funding meets
Org's goals.
-Budget starts at 0 and all expenditures justified each new period.
-Goals/units ranked by priority, then $ given.
Incremental Budgeting Correct Answer: Line Item Budgeting. Prior year budget basis for the
next. Increased incrementally by a set %. Additional funds must be requested based on need.
Formula Based Budgetting Correct Answer: -Different units or operations receive varying %'s.
-General funding is changed by specific amount units, budgets adjusted accordingly.
Activity Based Budgetting Correct Answer: -Not how much to divide $, but how much it costs
to perform enterprise activities.
, -Funding may be allocated in strategic significance.
Balanced Scorecard Correct Answer: Measurement approach that provides an overall picture of
an organization's performance in the following ways:
Metrics from 4 organizational perspectives
1) Financial
2) Customer
3) Internal Business processes
4) Learning + Growth
HR Strategic Process Correct Answer: 1) Get the big picture
2) Conduct HR SWOT analysis
3) Develop HR Mission & Vision Statements
4) Conduct detailed HR analysis
5) Determine critical people issues.
6) Develop HR goals, metrics, consequences, & solutions.
7) Develop an implementation & evaluation plan.
ADDIE Model Correct Answer: A-Assess
D-Design
D-Develop
I-Implement
E-Evaluate
(A)DDIE Correct Answer: Assess-Difference between present and desired and what is
contributing to the gap?
A(D)DIE Correct Answer: Design-Intervention-targets, audiences, objectives, and how will be
measured.
AD(D)IE Correct Answer: Develop-The solution, who should be involved and how it will be
delivered.
ADD(I)E Correct Answer: Implement-
ADDI(E) Correct Answer: Evaluate-
TQM Correct Answer: Top Quality Management
W. Edwards Deming Correct Answer: -Poor products essentially the fault of top managers and
no one else.
-Popular in Japan.
-Deming award
-Scored on 14 point system
COMPLETE SOLUTIONS
Blake-Mouton Theory Correct Answer: Highest to lowest (R to L, Top to Bottom):
1: Team Leader
2. Country Club
3. Middle of the Road
4. Authoritarian
5. Improverished Leader
Hersey-Blanchard's Situational Leadership Correct Answer: -No ideal leadership type, but style
should match maturity of employees.
-Flex to situation or to people involved.
Fiedler's Contingency Theory Correct Answer: -Certain leaderhip styles more favorable for
certain situations.
-Don't train/change leaders style-change situations.
-leader-member relations
-Task structure
-Position power
John Adair-Action Centered Leadership Correct Answer: Effective leader accomplishes tasks
through the efforts of the team.
Dispersed Leadership Correct Answer: AKA "Emergent leadership"
Given a certain task a leader will emerge.
Budget Types Correct Answer: 1. Zero Based Budget
2. Incremental Budget
3. Formula Budgeting
4. Activity Based Budget
Zero Based Budgeting Correct Answer: -Justify entire budget and show how funding meets
Org's goals.
-Budget starts at 0 and all expenditures justified each new period.
-Goals/units ranked by priority, then $ given.
Incremental Budgeting Correct Answer: Line Item Budgeting. Prior year budget basis for the
next. Increased incrementally by a set %. Additional funds must be requested based on need.
Formula Based Budgetting Correct Answer: -Different units or operations receive varying %'s.
-General funding is changed by specific amount units, budgets adjusted accordingly.
Activity Based Budgetting Correct Answer: -Not how much to divide $, but how much it costs
to perform enterprise activities.
, -Funding may be allocated in strategic significance.
Balanced Scorecard Correct Answer: Measurement approach that provides an overall picture of
an organization's performance in the following ways:
Metrics from 4 organizational perspectives
1) Financial
2) Customer
3) Internal Business processes
4) Learning + Growth
HR Strategic Process Correct Answer: 1) Get the big picture
2) Conduct HR SWOT analysis
3) Develop HR Mission & Vision Statements
4) Conduct detailed HR analysis
5) Determine critical people issues.
6) Develop HR goals, metrics, consequences, & solutions.
7) Develop an implementation & evaluation plan.
ADDIE Model Correct Answer: A-Assess
D-Design
D-Develop
I-Implement
E-Evaluate
(A)DDIE Correct Answer: Assess-Difference between present and desired and what is
contributing to the gap?
A(D)DIE Correct Answer: Design-Intervention-targets, audiences, objectives, and how will be
measured.
AD(D)IE Correct Answer: Develop-The solution, who should be involved and how it will be
delivered.
ADD(I)E Correct Answer: Implement-
ADDI(E) Correct Answer: Evaluate-
TQM Correct Answer: Top Quality Management
W. Edwards Deming Correct Answer: -Poor products essentially the fault of top managers and
no one else.
-Popular in Japan.
-Deming award
-Scored on 14 point system
