SHRM-CP 366 Terms WITH COMPLETE SOLUTIONS
ADA Amendments Act (ADAAA) Correct Answer: Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability, mitigating
measures, and other rules of construction to guide the analysis of what constitutes a disability.
ADDIE model Correct Answer: Five-step instructional design process that governs the
development of learning programs.
Adverse impact Correct Answer: Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) Correct Answer: Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) Correct Answer: Umbrella term used to describe a number
of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) Correct Answer: Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics Correct Answer: Tools that convert metrics to be used for decision support by adding
context or further subclassifying comparison groups.
Andragogy Correct Answer: Study of how adults learn.
Applicant tracking software (ATS) Correct Answer: Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship Correct Answer: Relates to technical skills training; often a partnership between
employers and unions.
Arbitration Correct Answer: Procedure in which disputes are submitted to one or more impartial
persons for final determination.
Assessment centers Correct Answer: Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Assignees Correct Answer: Employees who work outside their home countries.
At-will employment Correct Answer: Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless there is a
law or contract to the contrary and employees have the right to quit a job at any time.
Auditory learners Correct Answer: People who learn best by relying on their sense of hearing.
,Balanced scorecard Correct Answer: Measurement approach that provides an overall picture of
an organization's performance as measured against goals in finance, customers, internal business
processes, and learning and growth.
Balance sheet Correct Answer: Statement that reports the financial position of the organization
at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview Correct Answer: Type of interview that focuses on how applicants
previously handled real situations.
Benchmarking Correct Answer: Process that compares performance levels and/or processes of
one entity with those of another to identify performance gaps and set goals aimed at improving
performance.
Benefits Correct Answer: Payments or services provided to employees to cover issues such as
retirement, health coverage, sick pay/disability schemes, life insurance, and paid time off.
Bias Correct Answer: Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
Big data Correct Answer: High-volume, high-velocity, and high-variety information assets that
require innovative forms of information processing for enhanced insight and decision making.
Blended learning Correct Answer: Planned approach to learning that includes a combination of
instructor-led training, self-directed study, and/or on-the-job training.
Blogs Correct Answer: Broadcast-style communications that enable authors to publish articles,
opinions, product or service reviews, etc., on a web page.
Blue ocean strategies Correct Answer: Strategies that create competitive advantage by creating a
new marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) Correct Answer: Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the normal
operations of an organization.
Brain drain Correct Answer: Exit of educated and skilled citizens from emerging and developing
countries for better-paying jobs in developed countries.
Broadbanding Correct Answer: Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth Correct Answer: Court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor harassment that
does not.
, Business Acumen Correct Answer: The ability to understand and apply information with which
to contribute to the organization's strategic plan.
Business case Correct Answer: Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the problem in
terms of time, cost efficiency, and probability of success.
Business intelligence Correct Answer: Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
Career development Correct Answer: Process by which employees progress through a series of
stages in their careers, each of which is characterized by relatively unique issues, themes, and
tasks.
Career management Correct Answer: Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Career planning Correct Answer: Actions and activities that individuals perform in order to give
direction to their work lives.
Cash flows statement Correct Answer: Statement that shows incoming and outgoing cash in the
areas of operations, investments, and financing and remaining cash reserves; reflects an
organization's ability to meet its current and short-term obligations.
Cause-and-effect diagram Correct Answer: Diagram that maps out a list of factors that are
thought to affect a problem or a desired outcome.
Center of excellence (COE) Correct Answer: HR structural alternative established as an
independent department that provides services within a focused area to internal clients.
Central tendency error Correct Answer: Error that occurs when an appraiser rates all employees
within a narrow range, regardless of differences in actual performance.
Chain of command Correct Answer: Line of authority within an organization.
Check sheets Correct Answer: Simple visual tools used to collect and analyze data.
Civil law Correct Answer: Legal system based on written codes (laws, rules, or regulations).
Civil Rights Act of 1964 Correct Answer: First comprehensive U.S. law making it illegal to
discriminate on the basis of race, color, religion, sex, or national origin.
Civil Rights Act of 1991 Correct Answer: Act that expands the possible damage awards
available to victims of intentional discrimination to include compensatory and punitive damages;
gives plaintiffs in cases of alleged discrimination the right to a jury trial.
ADA Amendments Act (ADAAA) Correct Answer: Amendments to Americans with
Disabilities Act covering the definition of individuals regarded as having a disability, mitigating
measures, and other rules of construction to guide the analysis of what constitutes a disability.
ADDIE model Correct Answer: Five-step instructional design process that governs the
development of learning programs.
Adverse impact Correct Answer: Type of discrimination that results when a neutral policy has a
discriminatory effect; also known as disparate impact.
Age Discrimination in Employment Act (ADEA) Correct Answer: Act that prohibits
discrimination in employment for persons age 40 and over.
Alternative dispute resolution (ADR) Correct Answer: Umbrella term used to describe a number
of problem-solving and grievance resolution approaches.
Americans with Disabilities Act (ADA) Correct Answer: Act that prohibits discrimination
against a qualified individual with a disability because of his/her disability.
Analytics Correct Answer: Tools that convert metrics to be used for decision support by adding
context or further subclassifying comparison groups.
Andragogy Correct Answer: Study of how adults learn.
Applicant tracking software (ATS) Correct Answer: Software that provides an automated way
for organizations to manage the recruiting process.
Apprenticeship Correct Answer: Relates to technical skills training; often a partnership between
employers and unions.
Arbitration Correct Answer: Procedure in which disputes are submitted to one or more impartial
persons for final determination.
Assessment centers Correct Answer: Assessment tools that provide candidates a wide range of
leadership situations and problem-solving exercises.
Assignees Correct Answer: Employees who work outside their home countries.
At-will employment Correct Answer: Common-law principle stating that employers have the
right to hire, fire, demote, and promote whomever they choose for any reason unless there is a
law or contract to the contrary and employees have the right to quit a job at any time.
Auditory learners Correct Answer: People who learn best by relying on their sense of hearing.
,Balanced scorecard Correct Answer: Measurement approach that provides an overall picture of
an organization's performance as measured against goals in finance, customers, internal business
processes, and learning and growth.
Balance sheet Correct Answer: Statement that reports the financial position of the organization
at a specific point in time; shows assets, liabilities, and shareholder equity.
Behavioral interview Correct Answer: Type of interview that focuses on how applicants
previously handled real situations.
Benchmarking Correct Answer: Process that compares performance levels and/or processes of
one entity with those of another to identify performance gaps and set goals aimed at improving
performance.
Benefits Correct Answer: Payments or services provided to employees to cover issues such as
retirement, health coverage, sick pay/disability schemes, life insurance, and paid time off.
Bias Correct Answer: Occurs when an appraiser's values, beliefs, or prejudices distort
performance ratings.
Big data Correct Answer: High-volume, high-velocity, and high-variety information assets that
require innovative forms of information processing for enhanced insight and decision making.
Blended learning Correct Answer: Planned approach to learning that includes a combination of
instructor-led training, self-directed study, and/or on-the-job training.
Blogs Correct Answer: Broadcast-style communications that enable authors to publish articles,
opinions, product or service reviews, etc., on a web page.
Blue ocean strategies Correct Answer: Strategies that create competitive advantage by creating a
new marketplace arena in which there are no other competitors.
Bona fide occupational qualification (BFOQ) Correct Answer: Situation in which religion, sex,
or national origin is reasonably necessary to carrying out a particular job function in the normal
operations of an organization.
Brain drain Correct Answer: Exit of educated and skilled citizens from emerging and developing
countries for better-paying jobs in developed countries.
Broadbanding Correct Answer: Combining several salary grades or job classifications with
narrow pay ranges into one band with a wider salary spread.
Burlington Industries, Inc. v. Ellerth Correct Answer: Court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor harassment that
does not.
, Business Acumen Correct Answer: The ability to understand and apply information with which
to contribute to the organization's strategic plan.
Business case Correct Answer: Presentation to management that establishes that a specific
problem exists and argues that the proposed solution is the best way to solve the problem in
terms of time, cost efficiency, and probability of success.
Business intelligence Correct Answer: Ability to gather and analyze data from inside and
outside the organization so that information is available for decision makers.
Career development Correct Answer: Process by which employees progress through a series of
stages in their careers, each of which is characterized by relatively unique issues, themes, and
tasks.
Career management Correct Answer: Preparing, implementing, and monitoring employees'
career paths, with a primary focus on the goals and needs of the organization.
Career planning Correct Answer: Actions and activities that individuals perform in order to give
direction to their work lives.
Cash flows statement Correct Answer: Statement that shows incoming and outgoing cash in the
areas of operations, investments, and financing and remaining cash reserves; reflects an
organization's ability to meet its current and short-term obligations.
Cause-and-effect diagram Correct Answer: Diagram that maps out a list of factors that are
thought to affect a problem or a desired outcome.
Center of excellence (COE) Correct Answer: HR structural alternative established as an
independent department that provides services within a focused area to internal clients.
Central tendency error Correct Answer: Error that occurs when an appraiser rates all employees
within a narrow range, regardless of differences in actual performance.
Chain of command Correct Answer: Line of authority within an organization.
Check sheets Correct Answer: Simple visual tools used to collect and analyze data.
Civil law Correct Answer: Legal system based on written codes (laws, rules, or regulations).
Civil Rights Act of 1964 Correct Answer: First comprehensive U.S. law making it illegal to
discriminate on the basis of race, color, religion, sex, or national origin.
Civil Rights Act of 1991 Correct Answer: Act that expands the possible damage awards
available to victims of intentional discrimination to include compensatory and punitive damages;
gives plaintiffs in cases of alleged discrimination the right to a jury trial.
