SHRM CP ASSESSMENT QUESTIONS WITH
COMPLETE SOLUTIONS
social intelligence Correct Answer: Ability to create connections or rapport with others.
Motivation Correct Answer: Factors that initiate, direct, and sustain human behavior over time.
Hersey-Blanchard Theory Correct Answer: Describes leadership in terms of the maturity levels
of the followers
Telling/ Delegating/ Selling/ Participating
Telling leadership style Correct Answer: High task behavior and low relationship behavior/
Entry-level employees
Emotional intelligence (EI) Correct Answer: Ability to be sensitive to and understand one's own
and others' emotions and impulses.
Country Club management style Correct Answer: low task - high people
Avoid using their authority because they fear that it will jeopardize their relationships
authoritarian leadership Correct Answer: emphasizes task
impoverished leadership style Correct Answer: Low concern for tasks and people, ineffective
Informal Characteristics Correct Answer: learned best by observing how people behave,
communicate, and interact.
Change less frequently
Coercive leadership approach Correct Answer: imposes a vision or solution
affiliative leadership style Correct Answer: Leader creates strong relationships and Affiliative
encourages feedback
democratic leadership style Correct Answer: a leadership style that is characterized by
considerable input from group members
Pacesetting leadership style Correct Answer: setting high performance standards
coaching leadership style Correct Answer: focused on helping employees develop skills
Universal Characteristics of Leadership Correct Answer: Trustworthy and dependable • Just •
Honest • Thinks and plans ahead • Encouraging • Positive • Dynamic • Motivational •
Confidence building • Decisive • Committed to excellence • Intelligent and informed • Effective,
win-win bargainer • Administratively skilled • Communicative • Organized
, Trait Theory Correct Answer: Leaders possess certain physical and personality traits
Behavioral School Correct Answer: Leaders influence group members through certain behaviors
Blake-Mouton Theory of Leadership Correct Answer: Manager types
Country club - impoverished - Authoritarian - Middle of the road - team leaders
Fiedler's Contingency Theory Correct Answer: Leaders change situation to make it more
"favorable," more likely to produce good outcomes.
Path-Goal Theory of Leadership Correct Answer: The most important aspect in leadership is the
follower's expectation that a task can be accomplished and that it will lead to rewards
Emergent Leadership Correct Answer: Leader in not appointed but emerges from the group
Formal organizational features Correct Answer: Reporting lines • Decision-making process •
Funding process • Strategy, mission, values • Assessment-shaping events
Usually documented (handbooks, Org charts)
Informal organizational features Correct Answer: Values and beliefs • Cross-organizational
relationships • Communication methods • Social networks
legitimate power Correct Answer: the power a person receives as a result of his or her position
in the formal hierarchy of an organization
reward power Correct Answer: power that comes from the ability to provide rewards or favors
expert power Correct Answer: power resulting from one's specialized information or expertise
referent power Correct Answer: power deriving from one's personality
Coercive Correct Answer: leader can punish non followers
Methods of Persuasion Correct Answer: Use reason.
Appeal to mutually held visions or values
Use reciprocity (banking "favors").
Trade by using expertise or resources to fulfill another's needs.
emotional intelligence quotient Correct Answer: a measure of a person's ability to MANAGE
emotions in leadership and social relationships
self-awareness Correct Answer: knowledge of oneself
Self-regulation Correct Answer: control over self and one's emotions
COMPLETE SOLUTIONS
social intelligence Correct Answer: Ability to create connections or rapport with others.
Motivation Correct Answer: Factors that initiate, direct, and sustain human behavior over time.
Hersey-Blanchard Theory Correct Answer: Describes leadership in terms of the maturity levels
of the followers
Telling/ Delegating/ Selling/ Participating
Telling leadership style Correct Answer: High task behavior and low relationship behavior/
Entry-level employees
Emotional intelligence (EI) Correct Answer: Ability to be sensitive to and understand one's own
and others' emotions and impulses.
Country Club management style Correct Answer: low task - high people
Avoid using their authority because they fear that it will jeopardize their relationships
authoritarian leadership Correct Answer: emphasizes task
impoverished leadership style Correct Answer: Low concern for tasks and people, ineffective
Informal Characteristics Correct Answer: learned best by observing how people behave,
communicate, and interact.
Change less frequently
Coercive leadership approach Correct Answer: imposes a vision or solution
affiliative leadership style Correct Answer: Leader creates strong relationships and Affiliative
encourages feedback
democratic leadership style Correct Answer: a leadership style that is characterized by
considerable input from group members
Pacesetting leadership style Correct Answer: setting high performance standards
coaching leadership style Correct Answer: focused on helping employees develop skills
Universal Characteristics of Leadership Correct Answer: Trustworthy and dependable • Just •
Honest • Thinks and plans ahead • Encouraging • Positive • Dynamic • Motivational •
Confidence building • Decisive • Committed to excellence • Intelligent and informed • Effective,
win-win bargainer • Administratively skilled • Communicative • Organized
, Trait Theory Correct Answer: Leaders possess certain physical and personality traits
Behavioral School Correct Answer: Leaders influence group members through certain behaviors
Blake-Mouton Theory of Leadership Correct Answer: Manager types
Country club - impoverished - Authoritarian - Middle of the road - team leaders
Fiedler's Contingency Theory Correct Answer: Leaders change situation to make it more
"favorable," more likely to produce good outcomes.
Path-Goal Theory of Leadership Correct Answer: The most important aspect in leadership is the
follower's expectation that a task can be accomplished and that it will lead to rewards
Emergent Leadership Correct Answer: Leader in not appointed but emerges from the group
Formal organizational features Correct Answer: Reporting lines • Decision-making process •
Funding process • Strategy, mission, values • Assessment-shaping events
Usually documented (handbooks, Org charts)
Informal organizational features Correct Answer: Values and beliefs • Cross-organizational
relationships • Communication methods • Social networks
legitimate power Correct Answer: the power a person receives as a result of his or her position
in the formal hierarchy of an organization
reward power Correct Answer: power that comes from the ability to provide rewards or favors
expert power Correct Answer: power resulting from one's specialized information or expertise
referent power Correct Answer: power deriving from one's personality
Coercive Correct Answer: leader can punish non followers
Methods of Persuasion Correct Answer: Use reason.
Appeal to mutually held visions or values
Use reciprocity (banking "favors").
Trade by using expertise or resources to fulfill another's needs.
emotional intelligence quotient Correct Answer: a measure of a person's ability to MANAGE
emotions in leadership and social relationships
self-awareness Correct Answer: knowledge of oneself
Self-regulation Correct Answer: control over self and one's emotions
