SHRM CP Test Questions AND ANSWERS
How should a race but I slowly but surely going to happen be handled Correct Answer: Adapt
In a meeting with the executive leader ship team a strict performance management system with
the goal of terminating under performing employees is being discussed. How should the HR
manager who is attending the meeting react when asked to implement the new system Correct
Answer: The HR manager should point out the difficulty of hiring new developers and challenge
management to look at the underlying reasons for the low performance
The senior management team agrees that one of the steps to address the performance issues is to
update their current performance management system which is based on annual reviews. The
CEO tasks to HR manager with developing a new performance management system based on
continuous feedback and regular check-in's with the employees. What is the first step the HR
manager should take Correct Answer: Meet with the project directors to develop an
understanding of what improvements they want to see as a result of the new performance
management system
After implementing a new performance management system and other changes the company sees
an increase in productivity. The performance of most developers has improved significantly.
However for developers were terminated for continuously failing to meet performance standards.
HR department is now tasked with filling the four open positions. What is an important step the
HR team should take Correct Answer: Meet with the project directors to determine the
knowledge skills and abilities a candidate needs to be successful
What was the court ruling in Lechmere, Inc. first vs NLBR Correct Answer: A company does
not have to allow union representation to campaign on company property if they are not
employed by the company
A consulting firm determines that the average annual salary for project analyst in their area is
60,000 they are looking to hire a new project analyst and post the position with an annual pay
rate of 70,000 what pay strategy does a company pursue Correct Answer: Lead market
competition
What are the three qualities of a leader that are crucial for leading a learning organization
according to Peter Senge Correct Answer: Designer, steward, teacher
When discussing ways to implement the changes successfully what is the first thing they should
do Correct Answer: Behave with urgency on a daily basis
The majority of companies software developers our contractual employees from the Philippines
based on their distinct cultures should the change initiative be communicated differently to them
then to the US counterparts Correct Answer: No because they both perceive change similarly
, A call center is looking to fill some of their open management positions they receive a total of
250 applicants of which 100 or female candidates what is the yield ratio a female candidates to
total applicants Correct Answer: 40% (100/250)
A company introduces a new product and needs its call center employees to go through extensive
product training so they can answer questions the training is conducted through an online
learning portal set up as a labyrinth that employees have to navigate through where they have to
take quizzes collect points and move up levels to access more info what type of learning is this
Correct Answer: Gameification
While at work to employees get into a serious argument that results in a physical altercation on
company property the employees have a clear understanding that this violates company policy
the manager pulls both employees in the office to terminate the employment what steps should
the manager have taken before hand Correct Answer: Review the company's performance
management system
What would indicate that a company's business manager has a global mindset Correct Answer:
The manager is not afraid of change and welcomes it
What approach can be used to evaluate HR's performance in alignment with organizational
strategy Correct Answer: Balanced scorecard
Why is it essential that a company works hard to build a comprehensive diversity and inclusion
program Correct Answer: Because it is difficult to change deeply held beliefs assumptions and
habits
They're growing for the last couple of years a company is now considered to be in the maturity
stage of its life cycle. What should the HR business partner focus on during this stage Correct
Answer: She should help maintain the companies agile and creative spirit
How's your diversity and inclusion strategies be put into affect Correct Answer: Strategy should
be put into effect justly
What tool can you use to make sure all of the firms risk management strategies and processes are
compliant with local laws Correct Answer: Audit
A company operates in an area that is subject to a reoccurring tornado an earthquake risk. As part
of their disaster preparedness plan they set up an employee text alert system that will allow the
company to quickly communicate info to all employees in case of emergencies. What is the
script strategy called Correct Answer: Mitigate
A company is planning to change bus routes to service the hotels more efficiently the company's
management team overseas two groups of well tenured employees that are older and sales
representatives who are new to the workforce what is the best way to roll out the info Correct
How should a race but I slowly but surely going to happen be handled Correct Answer: Adapt
In a meeting with the executive leader ship team a strict performance management system with
the goal of terminating under performing employees is being discussed. How should the HR
manager who is attending the meeting react when asked to implement the new system Correct
Answer: The HR manager should point out the difficulty of hiring new developers and challenge
management to look at the underlying reasons for the low performance
The senior management team agrees that one of the steps to address the performance issues is to
update their current performance management system which is based on annual reviews. The
CEO tasks to HR manager with developing a new performance management system based on
continuous feedback and regular check-in's with the employees. What is the first step the HR
manager should take Correct Answer: Meet with the project directors to develop an
understanding of what improvements they want to see as a result of the new performance
management system
After implementing a new performance management system and other changes the company sees
an increase in productivity. The performance of most developers has improved significantly.
However for developers were terminated for continuously failing to meet performance standards.
HR department is now tasked with filling the four open positions. What is an important step the
HR team should take Correct Answer: Meet with the project directors to determine the
knowledge skills and abilities a candidate needs to be successful
What was the court ruling in Lechmere, Inc. first vs NLBR Correct Answer: A company does
not have to allow union representation to campaign on company property if they are not
employed by the company
A consulting firm determines that the average annual salary for project analyst in their area is
60,000 they are looking to hire a new project analyst and post the position with an annual pay
rate of 70,000 what pay strategy does a company pursue Correct Answer: Lead market
competition
What are the three qualities of a leader that are crucial for leading a learning organization
according to Peter Senge Correct Answer: Designer, steward, teacher
When discussing ways to implement the changes successfully what is the first thing they should
do Correct Answer: Behave with urgency on a daily basis
The majority of companies software developers our contractual employees from the Philippines
based on their distinct cultures should the change initiative be communicated differently to them
then to the US counterparts Correct Answer: No because they both perceive change similarly
, A call center is looking to fill some of their open management positions they receive a total of
250 applicants of which 100 or female candidates what is the yield ratio a female candidates to
total applicants Correct Answer: 40% (100/250)
A company introduces a new product and needs its call center employees to go through extensive
product training so they can answer questions the training is conducted through an online
learning portal set up as a labyrinth that employees have to navigate through where they have to
take quizzes collect points and move up levels to access more info what type of learning is this
Correct Answer: Gameification
While at work to employees get into a serious argument that results in a physical altercation on
company property the employees have a clear understanding that this violates company policy
the manager pulls both employees in the office to terminate the employment what steps should
the manager have taken before hand Correct Answer: Review the company's performance
management system
What would indicate that a company's business manager has a global mindset Correct Answer:
The manager is not afraid of change and welcomes it
What approach can be used to evaluate HR's performance in alignment with organizational
strategy Correct Answer: Balanced scorecard
Why is it essential that a company works hard to build a comprehensive diversity and inclusion
program Correct Answer: Because it is difficult to change deeply held beliefs assumptions and
habits
They're growing for the last couple of years a company is now considered to be in the maturity
stage of its life cycle. What should the HR business partner focus on during this stage Correct
Answer: She should help maintain the companies agile and creative spirit
How's your diversity and inclusion strategies be put into affect Correct Answer: Strategy should
be put into effect justly
What tool can you use to make sure all of the firms risk management strategies and processes are
compliant with local laws Correct Answer: Audit
A company operates in an area that is subject to a reoccurring tornado an earthquake risk. As part
of their disaster preparedness plan they set up an employee text alert system that will allow the
company to quickly communicate info to all employees in case of emergencies. What is the
script strategy called Correct Answer: Mitigate
A company is planning to change bus routes to service the hotels more efficiently the company's
management team overseas two groups of well tenured employees that are older and sales
representatives who are new to the workforce what is the best way to roll out the info Correct
