MANAGEMENT
BUSINESS POLICY
AND
OPERATIONS STRATEGY
1
,Learning Outcomes
Upon completion of this lecture, students will
be able to:
• understand business Services and Policy
• define how a business strategy is
developed
• explain the role of operations strategy in
the organisation
• identify competitive priorities for of the
operations function
2
, Business Services
Business services
• need to be customized to meet an
organisational’s needs
• are often classified according to degree of
tangibility
3
, The Role of Operations Strategy
• Provide a plan that makes best use of
resources which;
– Specifies the policies and plans for using
organizational resources
– Supports Business Strategy
4