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Business Policy and Operations Strategy

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Business Policy and Operations Strategy Presentation is about business services, the role of operations strategy, business strategy, to develop a business strategy, vision and mission, mission statements, three inputs to a business strategy, definition of business strategy, definition of business policy, determinants of business policy, customer, marketing mix, policy inlfuencers external to the organisation, competition, economy, political, legal and social factors, operations strategy, four steps for strategy formulation, operation strategy, competitive priorities, definition of quality, speed, dependability, flexibility, benefits of excelling, different competitive factors, cost, quality, flexibility, speed, operations' role in corporate strategy, strategic decisions in operations, products and services, processes and technology, capacity and facility, human resources, sourcing, operating systems, strategic planning, issues and trends in operations.

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SERVICE OPERATIONS
MANAGEMENT


BUSINESS POLICY
AND
OPERATIONS STRATEGY
1

,Learning Outcomes
Upon completion of this lecture, students will
be able to:
• understand business Services and Policy
• define how a business strategy is
developed
• explain the role of operations strategy in
the organisation
• identify competitive priorities for of the
operations function

2

, Business Services
Business services
• need to be customized to meet an
organisational’s needs
• are often classified according to degree of
tangibility




3

, The Role of Operations Strategy
• Provide a plan that makes best use of
resources which;
– Specifies the policies and plans for using
organizational resources
– Supports Business Strategy




4

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Uploaded on
October 30, 2022
Number of pages
53
Written in
2014/2015
Type
PRESENTATION
Person
Unknown

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