CMAA PREDICTED Test Questions WITH COMPLETE
SOLUTIONS 2022
What types of referrals is used in an emergent situation? Correct Answer: stat
Which schedules more than one patient at the same time with the same provider while still
allowing adequate time within the hour to see all patients? Correct Answer: wave
What term indicates the improper release of PHI? Correct Answer: breach of confidentiality
Which prefixes means "muscle"? Correct Answer: my-
Which of the following is an OSHA regulation that must be reviewed yearly to ensure
compliance? Correct Answer: bloodborne pathogen standards
What actions should the medical administrative assistant take when closing the office? Correct
Answer: turn on the security system
A patient's chart indicates the need for PT as a result of a strained muscle. The MAA should
recognize the abbreviation PT as _____? Correct Answer: Physical therapy
Which methods organizes patient records in chronological order according to the department that
provided the care? Correct Answer: source oriented
What is a step in the annotation process? Correct Answer: Highlighting text
An older adult patient presents to a physician's office with his adult daughter to clarify when to
take his new medication. What actions should the MAA take? Correct Answer: Advice the
daughter and patient that the physician will speak to them about the prescription
What should a MAA explain to new patients prior to an initial visit? Correct Answer: The
procedure to cancel an appointment
What is the most effective way for a MAA to reduce the number of no-shows appointments?
Correct Answer: Call patient 1-2 days before a scheduled appointment
A provider asks a MAA to schedule a surgery to remove a patient's gallbladder. The assistant
should schedule the patient for which procedure? Correct Answer: cholecystectomy
For medical billing purposes, what is good practice when updating information from established
patients? Correct Answer: Request verification of current patient information at each visit.
Request verification of current patient information at each visit.
Who oversees workplace safety? Correct Answer: OSHA
,When reviewing laboratory results, a MAA should take what actions after pulling the patient's
chart and flagging abnormal results? Correct Answer: Place the result on the providers desk for
review
Once a physician signs advance directive, the MAA should have who witnesses the signature?
Correct Answer: non-affiliated individual
What is an appropriate use of a tickler file? Correct Answer: To remind staff of date-specific
tasks
What is the birthday rule? Correct Answer: The parent whose day of birth occurs earlier in the
calendar year holds the primary policy for dependent children
What is appropriate to purchase with petty cash? Correct Answer: Postage owed for an
equipment delivery
A patient who has Crohn's disease should be scheduled with which specialists? Correct Answer:
Gastroenterologist
Which prefixes means "masculine"? Correct Answer: Andr-
An office manager asks a MAA to mail a letter to a patient who is being dismissed from the
practice. What methods should the assistant use to mail the letter? Correct Answer: certified
mail
Several patients cancel their appointments for the day. Which of the following is the first action
for the MAA to take? Correct Answer: Contact patients that are on the waiting list
A MAA is giving instructions to a patient who is in the office to have her hearing aid checked
and is having difficulty hearing the assistant. Which actions should the assistant take? Correct
Answer: Move the patient to a quiet location
What must a MAA provide for a patient to submit for reimbursement Correct Answer:
Encounter form
When creating a reception area for a pediatric clinic , which of the following items should the
MAA include? Correct Answer: Artificial plants and floral arrangements for aesthetics
Which telephone calls should the MAA route directly to the provider? Correct Answer: A
provider from another office needs to discuss a patient's case
Who is the party who is financially responsible for payment? Correct Answer: Guarantor
A MAA is scheduling a patient for a procedure. Which actions should the assistant take first?
Correct Answer: Obtain a written prescription from the provider
,For which tasks should a MAA use Microsoft Access? Correct Answer: creating a database
A MAA is creating a business correspondence. What salutations is appropriate for the assistant
to use? Correct Answer: Dear Mr. Goodwin
What indicates a patient is aware of the medical necessity, the risks and the benefit of a
procedure? Correct Answer: informed consent
Which color indicates a biohazardous waste container? Correct Answer: red
What is required to establish medical necessity on the patient encounter form? Correct Answer:
diagnosis code
A patient receives an explanation of benefits stating services will not be covered because out-of-
pocket medical expenses have not been met. What is the amount owed is defined as which of the
following? Correct Answer: deductible
Which of the following is the amount the MAA should submit to the secondary insurance carrier
if the encounter balance is $360 and the patient has two planes with an 80/20 split? Correct
Answer: $72
What is the purpose of a matrix? Correct Answer: To indicate when a provider is unavailable to
treat patients
When a provider requests a patient to have a diagnostic test at a hospital, which actions should
the MAA take? Correct Answer: Schedule the test with the hospital
A patient who has Medicare and had an annual wellness visit (AWV) 10 month ago calls to
schedule their next one within the week. Which actions is appropriate for the MAA to take?
Correct Answer: Explain that the AWV cannot be scheduled for another 2 month
A MAA is reviewing the release form of a patient who is a dependent minor. The assistant
should ensure that who signed the release form? Correct Answer: legal custodian
Before adding medical records to a patient's chart, the MAA should take which action? Correct
Answer: Ensure the provider had initialed the reports
Based on HIPAA guidelines, a MAA should take which of the following safeguards when
leaving a workstation? Correct Answer: lock the computer
What abbreviations is a type of insurance plan? Correct Answer: POS (point of sale is an open
HMO)
What is the primary reason for a MAA to document no-shows and cancellations with less than 24
hour notice? Correct Answer: To maintain scheduling integrity
, A patient presents to the provider's office with flu-like symptoms. What actions should the MAA
take first? Correct Answer: Move the patient to an isolated location
What should the Providers use when a procedure is excluded from the Medicare fee schedule?
Correct Answer: Advance beneficiary notice (ABN)
Obtaining vital signs against the patient's will is an example of which offences? Correct Answer:
battery
Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. What is that
fee called? Correct Answer: Coinsurance
A provider prescribes an EKG for a patient who has rapid heart rate. What should be recorded as
the reason for the EKG? Correct Answer: tachycardia
What is a disease causing organism? Correct Answer: pathogen
A MAA receives telephone calls from four patients. Which of the following calls indicates a
need for immediate attention?
a. A patient who needs to schedule a postoperative follow-up appointment
b. A patient who report difficulty breathing
c. A patient who reports blood in stools
d. A patient who has symptoms of dermatitis Correct Answer: A patient who report difficulty
breathing
When a MAA makes arrangements for a staff member to attend a conference, what is the most
important step for keeping the office informed? Correct Answer: Distribute the travel itinerary
What step should a MAA take when documenting a prescription refill? Correct Answer: Date
and initial prescription refill in the patient's medical record
What actions is appropriate for a MAA to take when providing preoperative instructions to a
patient who is anxious? Correct Answer: Allow extra time to reinforce the instructions
A patient calls with a question about her prescription as it relates to her condition. What actions
is appropriate for the MAA to take? Correct Answer: Take a message for the physician
What actions is appropriate for a MAA to take before scheduling a patient for surgery? Correct
Answer: Verify the patient's benefits
A provider requests a MAA to schedule an Electroencephalogram for a patient. What statements
by the assistant is an appropriate explanation of this procedure to the patient? Correct Answer:
This procedure records your brain's electrical activity
Which of the following allows employees access to information regarding workplace safety?
a. Exposure control (part of regular safety)
SOLUTIONS 2022
What types of referrals is used in an emergent situation? Correct Answer: stat
Which schedules more than one patient at the same time with the same provider while still
allowing adequate time within the hour to see all patients? Correct Answer: wave
What term indicates the improper release of PHI? Correct Answer: breach of confidentiality
Which prefixes means "muscle"? Correct Answer: my-
Which of the following is an OSHA regulation that must be reviewed yearly to ensure
compliance? Correct Answer: bloodborne pathogen standards
What actions should the medical administrative assistant take when closing the office? Correct
Answer: turn on the security system
A patient's chart indicates the need for PT as a result of a strained muscle. The MAA should
recognize the abbreviation PT as _____? Correct Answer: Physical therapy
Which methods organizes patient records in chronological order according to the department that
provided the care? Correct Answer: source oriented
What is a step in the annotation process? Correct Answer: Highlighting text
An older adult patient presents to a physician's office with his adult daughter to clarify when to
take his new medication. What actions should the MAA take? Correct Answer: Advice the
daughter and patient that the physician will speak to them about the prescription
What should a MAA explain to new patients prior to an initial visit? Correct Answer: The
procedure to cancel an appointment
What is the most effective way for a MAA to reduce the number of no-shows appointments?
Correct Answer: Call patient 1-2 days before a scheduled appointment
A provider asks a MAA to schedule a surgery to remove a patient's gallbladder. The assistant
should schedule the patient for which procedure? Correct Answer: cholecystectomy
For medical billing purposes, what is good practice when updating information from established
patients? Correct Answer: Request verification of current patient information at each visit.
Request verification of current patient information at each visit.
Who oversees workplace safety? Correct Answer: OSHA
,When reviewing laboratory results, a MAA should take what actions after pulling the patient's
chart and flagging abnormal results? Correct Answer: Place the result on the providers desk for
review
Once a physician signs advance directive, the MAA should have who witnesses the signature?
Correct Answer: non-affiliated individual
What is an appropriate use of a tickler file? Correct Answer: To remind staff of date-specific
tasks
What is the birthday rule? Correct Answer: The parent whose day of birth occurs earlier in the
calendar year holds the primary policy for dependent children
What is appropriate to purchase with petty cash? Correct Answer: Postage owed for an
equipment delivery
A patient who has Crohn's disease should be scheduled with which specialists? Correct Answer:
Gastroenterologist
Which prefixes means "masculine"? Correct Answer: Andr-
An office manager asks a MAA to mail a letter to a patient who is being dismissed from the
practice. What methods should the assistant use to mail the letter? Correct Answer: certified
Several patients cancel their appointments for the day. Which of the following is the first action
for the MAA to take? Correct Answer: Contact patients that are on the waiting list
A MAA is giving instructions to a patient who is in the office to have her hearing aid checked
and is having difficulty hearing the assistant. Which actions should the assistant take? Correct
Answer: Move the patient to a quiet location
What must a MAA provide for a patient to submit for reimbursement Correct Answer:
Encounter form
When creating a reception area for a pediatric clinic , which of the following items should the
MAA include? Correct Answer: Artificial plants and floral arrangements for aesthetics
Which telephone calls should the MAA route directly to the provider? Correct Answer: A
provider from another office needs to discuss a patient's case
Who is the party who is financially responsible for payment? Correct Answer: Guarantor
A MAA is scheduling a patient for a procedure. Which actions should the assistant take first?
Correct Answer: Obtain a written prescription from the provider
,For which tasks should a MAA use Microsoft Access? Correct Answer: creating a database
A MAA is creating a business correspondence. What salutations is appropriate for the assistant
to use? Correct Answer: Dear Mr. Goodwin
What indicates a patient is aware of the medical necessity, the risks and the benefit of a
procedure? Correct Answer: informed consent
Which color indicates a biohazardous waste container? Correct Answer: red
What is required to establish medical necessity on the patient encounter form? Correct Answer:
diagnosis code
A patient receives an explanation of benefits stating services will not be covered because out-of-
pocket medical expenses have not been met. What is the amount owed is defined as which of the
following? Correct Answer: deductible
Which of the following is the amount the MAA should submit to the secondary insurance carrier
if the encounter balance is $360 and the patient has two planes with an 80/20 split? Correct
Answer: $72
What is the purpose of a matrix? Correct Answer: To indicate when a provider is unavailable to
treat patients
When a provider requests a patient to have a diagnostic test at a hospital, which actions should
the MAA take? Correct Answer: Schedule the test with the hospital
A patient who has Medicare and had an annual wellness visit (AWV) 10 month ago calls to
schedule their next one within the week. Which actions is appropriate for the MAA to take?
Correct Answer: Explain that the AWV cannot be scheduled for another 2 month
A MAA is reviewing the release form of a patient who is a dependent minor. The assistant
should ensure that who signed the release form? Correct Answer: legal custodian
Before adding medical records to a patient's chart, the MAA should take which action? Correct
Answer: Ensure the provider had initialed the reports
Based on HIPAA guidelines, a MAA should take which of the following safeguards when
leaving a workstation? Correct Answer: lock the computer
What abbreviations is a type of insurance plan? Correct Answer: POS (point of sale is an open
HMO)
What is the primary reason for a MAA to document no-shows and cancellations with less than 24
hour notice? Correct Answer: To maintain scheduling integrity
, A patient presents to the provider's office with flu-like symptoms. What actions should the MAA
take first? Correct Answer: Move the patient to an isolated location
What should the Providers use when a procedure is excluded from the Medicare fee schedule?
Correct Answer: Advance beneficiary notice (ABN)
Obtaining vital signs against the patient's will is an example of which offences? Correct Answer:
battery
Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. What is that
fee called? Correct Answer: Coinsurance
A provider prescribes an EKG for a patient who has rapid heart rate. What should be recorded as
the reason for the EKG? Correct Answer: tachycardia
What is a disease causing organism? Correct Answer: pathogen
A MAA receives telephone calls from four patients. Which of the following calls indicates a
need for immediate attention?
a. A patient who needs to schedule a postoperative follow-up appointment
b. A patient who report difficulty breathing
c. A patient who reports blood in stools
d. A patient who has symptoms of dermatitis Correct Answer: A patient who report difficulty
breathing
When a MAA makes arrangements for a staff member to attend a conference, what is the most
important step for keeping the office informed? Correct Answer: Distribute the travel itinerary
What step should a MAA take when documenting a prescription refill? Correct Answer: Date
and initial prescription refill in the patient's medical record
What actions is appropriate for a MAA to take when providing preoperative instructions to a
patient who is anxious? Correct Answer: Allow extra time to reinforce the instructions
A patient calls with a question about her prescription as it relates to her condition. What actions
is appropriate for the MAA to take? Correct Answer: Take a message for the physician
What actions is appropriate for a MAA to take before scheduling a patient for surgery? Correct
Answer: Verify the patient's benefits
A provider requests a MAA to schedule an Electroencephalogram for a patient. What statements
by the assistant is an appropriate explanation of this procedure to the patient? Correct Answer:
This procedure records your brain's electrical activity
Which of the following allows employees access to information regarding workplace safety?
a. Exposure control (part of regular safety)
