Quality Management

Quality Management Presentation is about definition of quality, quality and competitive advantage, customer-driven definitions of quality, consumer's perspective, dimensions of quality, service, producer's perspective, a final perspective, quality gurus, deming's 14 points, deming wheel, TQM, quality improvement and role of employees, quality circle, TQM philosophy, TQM view of quality, TQM demands, critical success factors of TQM, strategic implications of TQM, TQM in service companies, some issues for the successful implementation of TQM, management functions and the issues to be considered when implementing TQM, obstacles to implementing TQM, quality attributes in service, cost of quality, prevention costs, appraisal costs, internal failure costs, external failure costs, measuring and reporting quality costs, quality-cost relationship, seven quality control tools, pareto analysis, pareto chart, flow chart, check sheet, histogram, scatter diagram, control chart, cause and effect diagram, quality awards, baldrige award, international organisation for standardisation (ISO), generic standards, processes not products, ISO 9000, implications of ISO 9000 for U.S companies and adoption of QMS.