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List
Question:
Special amenities delivered to guest rooms are usually reserved for VIP’s, Inner
Circle guests or guests with whom we are trying to perform service recovery (in
other words, we’ve upset them and now we’re trying to make them happy!).
Although amenities are not always food or drinks, the Rooms Division often
relies on the Restaurant and Kitchen teams to create food or beverage-related
amenities that they can deliver to VIP’s and high-value guests.
We would like your help in creating four new VIP amenities for four different
guest profiles.
In-House Event Client
Marjorie seems to be overwhelmed with organizing the annual Fundraising Gala
event. To appeal to Marjorie, an in-house guest, different amenities can be put in
place for her, but most importantly, the room experience should be pleasing. After a
long day out, what one could be thinking about is refreshing up and relaxing. Most
hotels usually provide low-quality toiletries. For instance, low-quality soap and
shampoo may leave the guest's skin dry and the hair frizzy. Therefore, the best
amenity to provide Marjorie is quality toiletries. This includes shampoo,conditioner,
bathing soap, toothpaste, sandals, body gel and body cream.
List
Question:
Special amenities delivered to guest rooms are usually reserved for VIP’s, Inner
Circle guests or guests with whom we are trying to perform service recovery (in
other words, we’ve upset them and now we’re trying to make them happy!).
Although amenities are not always food or drinks, the Rooms Division often
relies on the Restaurant and Kitchen teams to create food or beverage-related
amenities that they can deliver to VIP’s and high-value guests.
We would like your help in creating four new VIP amenities for four different
guest profiles.
In-House Event Client
Marjorie seems to be overwhelmed with organizing the annual Fundraising Gala
event. To appeal to Marjorie, an in-house guest, different amenities can be put in
place for her, but most importantly, the room experience should be pleasing. After a
long day out, what one could be thinking about is refreshing up and relaxing. Most
hotels usually provide low-quality toiletries. For instance, low-quality soap and
shampoo may leave the guest's skin dry and the hair frizzy. Therefore, the best
amenity to provide Marjorie is quality toiletries. This includes shampoo,conditioner,
bathing soap, toothpaste, sandals, body gel and body cream.
