Job Design and Work Organisation

Job Design and Work Organisation Presentation is about importance of service personnel, front line in low-contact services, cycle of failure, cycle of success, the service talent cycle for service firms, human resource strategy, labour planning, employment stability policies, work schedule, types of flexible working, skills flexibility, time flexibility, location flexibility-teleworking, job classification and work rules, elements of job design, job design, job specialisation, job expansion, employee empowerment, service recovery and empowerment, benefits of empowering service employees for service recovery, costs of empowering service employees for service recovery, team-working and job design, definition of team, types of team, characteristics of effective teams, ergonomics motivation and incentive systems, ergonomics, human factors, environmental design, ergonomics in the office, behavioural approaches to job design and characteristics of a well-designed service system.