WGU C215 Operations Management - Objective Assessment Prep Guide & Terminologies Combo Study Guide

1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Total Quality Management (TQM) Philosophy Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the process specifications to determine whether the process is "capable." Process Capability Index (Cpk) A disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from product to service. Six Sigma The theoretical maximum output of a system in a given period under ideal conditions. Design Capacity The capacity a firm expects to achieve given its current operating constraints. Effective Capacity proximity to customers, transportation, source of labor, community attitude, proximity to suppliers, and many other facto