NCOA 2.0 Exam Questions (110) with COMPLETE
SOLUTION | 100% Correct
Before you begin to study, look at the topic that is covered and ask yourself what you know
about it already. This is known as: Correct Answer: Summoning your prior knowledge.
_______ is when you talk through your material and verbalize your thoughts to help you make
more sense of the material and internalize it more deeply. Correct Answer: Thinking Aloud
_______ helps you organize your thoughts and assess what you know. Correct Answer: Writing
Using concept maps or graphic organizers is another great way to visualize material and see the
connections between the various concepts you are learning is considered : Correct Answer:
Organizing your thoughts
This technique ensures that you are actively engaging with the material as you are reading and
taking notes. Correct Answer: Taking notes from memory
When you're learning, it's important to periodically ___________ to make sure you're engaging
in metacognitive strategies. Correct Answer: Take a timeout
Methods such as thinking aloud, using writing, and taking notes from memory can help you
when you are ___________. Correct Answer: Testing yourself.
What framework helps leaders understand how problems fit into defined categories and what
behaviors arise as problems become increasingly more difficult? Correct Answer: The Cynefin
Framework
Who developed the Cynefin Framework? Correct Answer: David Snowden
What are the four domains that compose the Cynefin Framework? Correct Answer: Simple,
complicated, complex and chaotic.
What Cynefin domain is characterized by stability and clear cause-and-effect relationships that
are seen by everyone and are always going to be the same? Leaders sense, categorize and
respond. Correct Answer: The Simple Domain: The Domain of Best Practice
In which Cynefin domain is there a relationship between cause and effect; however, not
everyone may be able to see it, so analysis or expertise is required. This domain may contain
multiple right answers, many of which may be excellent. Therefore, good practice (as opposed to
best practice) is more appropriate. This is the domain of "known unknowns". Leaders must
sense, analyze and respond. Correct Answer: The Complicated Domain: The Domain of Good
Practice
, In which Cynefin domain is there a relationship between cause and effect is so intertwined that
things only make sense in hindsight... after the situation has occurred and maybe even worked
itself out. Leaders probe first, then sense by figuring out what happened based on the experiment
and then respond. Correct Answer: The Complex Domain: The Domain of Emergent Practices
In which Cynefin domain would searching for right answers be pointless? The relationship
between cause and effect are impossible to determine because they shift constantly and no
manageable patterns exist - only turbulence. This is the domain of "unknowables".
A leader must first act to establish order, then sense figuring out where stability is and where it's
not, and then respond by working to change the situation. Correct Answer: The Chaotic
Domain: The Domain Novel Practices
Cynefin Simple Domain's Characteristics: Correct Answer: - Patterns are clear and recognizable
- Clear cause and effect evident to everyone
- At least one right answer is easily seen
Cynefin Simple Domain Leader's Job Correct Answer: Sense, Categorize, Respond
- Ensure proper procedures are in place
- May delegate
- Use best practices
- Communication is clear and direct
- Leader understands that extensive communication may not be necessary
Cynefin Simple Domain Danger Signals Correct Answer: - Complacency and comfort
- Desire to over-simplify a complex problem
- Easy to fall into group think and/or confirmation biases
- Overreliance on best practices if the situation shifts in complexity
Cynefin Simple Domain Response to Danger Signals Correct Answer: - Create communication
culture and channels that can challenge best practices
- Stay connected without micromanaging
- Don't assume things are always simple
- Recognize the value and limitations on over-reliance on best practices
Cynefin Complicated Domain Characteristics Correct Answer: - Expert skills are needed
- Cause and effect relationships aren't obvious immediately
- Analysis is needed to discover connections
- There may be more than one right way to solve problem
Cynefin Complicated Domain Leader's Job Correct Answer: Sense, Analyze, Respond
- Call in internal and external subject matter experts on various aspects of the issue
- Listen to conflicting advice
Cynefin Complicated Domain Danger Symbols Correct Answer: - Experts overconfident in their
own solutions or rely on past solutions that may not fit current situation
SOLUTION | 100% Correct
Before you begin to study, look at the topic that is covered and ask yourself what you know
about it already. This is known as: Correct Answer: Summoning your prior knowledge.
_______ is when you talk through your material and verbalize your thoughts to help you make
more sense of the material and internalize it more deeply. Correct Answer: Thinking Aloud
_______ helps you organize your thoughts and assess what you know. Correct Answer: Writing
Using concept maps or graphic organizers is another great way to visualize material and see the
connections between the various concepts you are learning is considered : Correct Answer:
Organizing your thoughts
This technique ensures that you are actively engaging with the material as you are reading and
taking notes. Correct Answer: Taking notes from memory
When you're learning, it's important to periodically ___________ to make sure you're engaging
in metacognitive strategies. Correct Answer: Take a timeout
Methods such as thinking aloud, using writing, and taking notes from memory can help you
when you are ___________. Correct Answer: Testing yourself.
What framework helps leaders understand how problems fit into defined categories and what
behaviors arise as problems become increasingly more difficult? Correct Answer: The Cynefin
Framework
Who developed the Cynefin Framework? Correct Answer: David Snowden
What are the four domains that compose the Cynefin Framework? Correct Answer: Simple,
complicated, complex and chaotic.
What Cynefin domain is characterized by stability and clear cause-and-effect relationships that
are seen by everyone and are always going to be the same? Leaders sense, categorize and
respond. Correct Answer: The Simple Domain: The Domain of Best Practice
In which Cynefin domain is there a relationship between cause and effect; however, not
everyone may be able to see it, so analysis or expertise is required. This domain may contain
multiple right answers, many of which may be excellent. Therefore, good practice (as opposed to
best practice) is more appropriate. This is the domain of "known unknowns". Leaders must
sense, analyze and respond. Correct Answer: The Complicated Domain: The Domain of Good
Practice
, In which Cynefin domain is there a relationship between cause and effect is so intertwined that
things only make sense in hindsight... after the situation has occurred and maybe even worked
itself out. Leaders probe first, then sense by figuring out what happened based on the experiment
and then respond. Correct Answer: The Complex Domain: The Domain of Emergent Practices
In which Cynefin domain would searching for right answers be pointless? The relationship
between cause and effect are impossible to determine because they shift constantly and no
manageable patterns exist - only turbulence. This is the domain of "unknowables".
A leader must first act to establish order, then sense figuring out where stability is and where it's
not, and then respond by working to change the situation. Correct Answer: The Chaotic
Domain: The Domain Novel Practices
Cynefin Simple Domain's Characteristics: Correct Answer: - Patterns are clear and recognizable
- Clear cause and effect evident to everyone
- At least one right answer is easily seen
Cynefin Simple Domain Leader's Job Correct Answer: Sense, Categorize, Respond
- Ensure proper procedures are in place
- May delegate
- Use best practices
- Communication is clear and direct
- Leader understands that extensive communication may not be necessary
Cynefin Simple Domain Danger Signals Correct Answer: - Complacency and comfort
- Desire to over-simplify a complex problem
- Easy to fall into group think and/or confirmation biases
- Overreliance on best practices if the situation shifts in complexity
Cynefin Simple Domain Response to Danger Signals Correct Answer: - Create communication
culture and channels that can challenge best practices
- Stay connected without micromanaging
- Don't assume things are always simple
- Recognize the value and limitations on over-reliance on best practices
Cynefin Complicated Domain Characteristics Correct Answer: - Expert skills are needed
- Cause and effect relationships aren't obvious immediately
- Analysis is needed to discover connections
- There may be more than one right way to solve problem
Cynefin Complicated Domain Leader's Job Correct Answer: Sense, Analyze, Respond
- Call in internal and external subject matter experts on various aspects of the issue
- Listen to conflicting advice
Cynefin Complicated Domain Danger Symbols Correct Answer: - Experts overconfident in their
own solutions or rely on past solutions that may not fit current situation
