HOS101
Food and Beverage
Operations Management
Topic 2
Food & Beverage Operations
, Today’s topics
- Day to day operations including workflow,
logistics, interrelationship of departments &
importance of communication
- Daily control & sales reconciliation
- Service styles eg: Banqueting set up and
service
- Legal and compliance issues relevant to
successful Food and Beverage Management
Blue Mountains International Hotel
Version 1 2
Management School
, Day to day restaurant operations
Or…making it work!
• Logistics: The “How”
• Workflow: systematic and effective use of time, people and
equipment to get optimum results
• Interrelationship of departments: “different parts make the
whole”
• Importance of effective food & beverage communication
• or getting what you need done, by people who actually want
to work with you … AND making your customer feel like the
most important person in the world…
Blue Mountains International Hotel
Version 1 3
Management School
Food and Beverage
Operations Management
Topic 2
Food & Beverage Operations
, Today’s topics
- Day to day operations including workflow,
logistics, interrelationship of departments &
importance of communication
- Daily control & sales reconciliation
- Service styles eg: Banqueting set up and
service
- Legal and compliance issues relevant to
successful Food and Beverage Management
Blue Mountains International Hotel
Version 1 2
Management School
, Day to day restaurant operations
Or…making it work!
• Logistics: The “How”
• Workflow: systematic and effective use of time, people and
equipment to get optimum results
• Interrelationship of departments: “different parts make the
whole”
• Importance of effective food & beverage communication
• or getting what you need done, by people who actually want
to work with you … AND making your customer feel like the
most important person in the world…
Blue Mountains International Hotel
Version 1 3
Management School
