Nursing Quality and Safety in Healthcare Exam 1 Study Guide

Nursing Quality and Safety in Healthcare Exam 1 Review Chapter 1: Driving Forces for Quality and Safety: Changing Mindsets to Improve Health Care 1. Know the 5 steps identified in the Quality Improvement process 1. Identify problems 2. collect data (apply quality improvement tools) 3. Analyze results 4. Design solutions 5. Close the gap between actual and desired practice 2. Six (6) competencies to improve Quality and Safety (know examples of these) 1. Patient-centered care ○ Ex: patients and their families are treated with respect and honor. Engage as partners in their care. Treated as safety allies. Participate in shareddecision making based values, beliefs and preferences, share knowledge and information with patients and families and help patients and families know what to report can help prevent errors. 2. Teamwork and collaboration ○ Degree of how health care professionals work together, cross disciplinary collaboration, knowing scope of responsibility and speaking up when safety is compromised. Organization support for “speaking up” 3. Evidence-based practice ○ Guides patient care ○ Not by trial and error ○ Clinical questions that seeks best practices ○ Reflective practice that seeks answers on care delivered ○ Current evidence to support best practices 4. Quality improvement ○ Continuously improving care every day with every patient ○ Use of quality improvement measures ○ Use of quality improvement tools and informatics to seek evidence. ○ Measure outcomes ○ Benchmark data to assess current practice 5. Safety