Capacity Management

Capacity Management presentation is about definition of productive capacity, from excess demand to excess capacity, capacity management, various demands by market segment, strategies for matching capacity of and demand for services, strategies for managing demand, strategies for managing capacity, demand and supply are well-balanced at the level of optimum capacity, excess capacity, types of productive capacity, physical facilities designed to contain customers, physical facilities designed for storing or processing goods, physical equipment used to process people, possession or information, labour, access to sufficient capacity in the public or private infrastructure, controlled capacity, affected capacity plans, specifications of a service provider, employee scheduling problem, defining the decision variables, defining the objective function, defining the constraints, where time goes, queues, waiting time, customer waiting time versus process efficiency, the psychology of waiting, reducing perceived wait, the propositions on the psychology of waiting lines, solutions, summary of fundamental process principles and framework for process flow management.