Nursing Quality and Safety in Healthcare Exam 1 Study Guide verified 100%

Nursing Quality and Safety in Healthcare Exam 1 Review Chapter 1: Driving Forces for Quality and Safety: Changing Mindsets to Improve Health Care 1. Know the 5 steps identified in the Quality Improvement process 1. Identify problems 2. collect data (apply quality improvement tools) 3. Analyze results 4. Design solutions 5. Close the gap between actual and desired practice 2. Six (6) competencies to improve Quality and Safety (know examples of these) 1. Patient-centered care ○ Ex: patients and their families are treated with respect and honor. Engage as partners in their care. Treated as safety allies. Participate in shareddecision making based values, beliefs and preferences, share knowledge and information with patients and families and help patients and families know what to report can help prevent errors. 2. Teamwork and collaboration ○ Degree of how health care professionals work together, cross disciplinary collaboration, knowing scope of responsibility and speaking up when