WGU C215 Operations Management PVDC Final with complete solution

WGU C215 Operations Management PVDC Final with complete solution WGU C215 Operations Management PVDC Final with complete solution Which definition is used for quality, evaluates how well a product performs its intended function? - correct answer Fitness for use 14 points for quality improvement - correct answer Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 - correct answer Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the hospitals Checklist - correct answer A list of common defects and the number of observed occurrences of these defects. scatter diagram - correct answer a plot of two variables showing whether they are related Control Chart - correct answer A graph that shows whether a sample of data falls within the common or normal range of variation. mean - correct answer A statistical measure of central tendency, or average, based on dividing a total by the number of individual cases. assignable causes of variation - correct answer -Causes can be identified and eliminated -e.g. poor employee training, worn tool, machine needing repair common causes or random - correct answer Stuff you cannot identify -Random causes that we cannot identify, unavoidable Cpk measures - correct answer How close one is to a target and how consistent one is with the average performance. -How closely it measures Six Sigma - correct answer Technical tolls and people involvement The empirical rule, 3 standard deviations. This is 3 sigma's. 6 sigmas and you are almost at 100% DMAIC DMAIC (Define, Measure, Analyze, Improve, Control) - correct answer a six sigma process that outlines the steps that should be followed to improve an existing business process define stage - correct answer includes the voice of the customer and value stream Job Design - correct answer It does not have anything to do with people. -The process by which managers decide how to divide tasks into specific jobs waiting time - correct answer -Screen patients and fast track those with minor ailments -amount of time a process has been waiting in the ready queue Service location decisions - correct answer -proximity to customers -Quality of life issues proximity to customers - correct answer -key factor of a location analysis for a service company -if you need to have a car repaired, you wont drive too far. Capacity Planning - correct answer Hospital- Capacity is beds and output is the patients. If you have 1 pt for 2 days and one for 3 days. The output is how many patients and not how many beds we have. capacity utilization - correct answer are you using more workers and what are your resources? Measures how much of the available capacity is actually being used. Measures effectiveness. Capacity Focus - correct answer facilities that are small, specialized, and focused on a narrow set of objectives. effective capacity - correct answer capacity measurement at the best operating level - correct answer when the average unit cost is minimized center of gravity approach - correct answer an approach for locating a single facility that minimizes the distance to existing facilities. -use the breakeven analysis -how many units needed to manufacture to breakeven. break-even analysis - correct answer the process of determining the number of units a firm must sell to cover all costs. Considers fixed costs, variable Fed EX is in Tennessee so it will be in the middle repetitive process - correct answer classic assembly line. A line process, a continuous process. Project Process - correct answer make a one-at-a-time product exactly to customer specifications, expensive. Like an automobile collision shop that does body and engine repair as well as custom vehicle paint job. Batch Process - correct answer a process in which goods or services are produced in groups (batc