HRM 587 Final ExamSet 2 Answers

1. (TCO All) For the next set of questions, you will first select ONE of the TCOs of the course. Then, you will be asked to write an essay about the project you worked on this term over your two companies’ change program based on the TCO you selected above. Select the TCO your essay question will cover: TCO A - Given that progressive and successful companies require their employees to embrace change, examine how changing work conditions impact the employees. TCO B - Given the inherent reality that all organizations must experience change in order to improve, demonstrate how “models” are used in Change Management, for diagnosing an organization’s need for change. TCO C - Given external, internal and/or multi-levels of organization factors that drive change, assess and create a leadership model which supports and promotes each type of change within the organization. TCO D - Given that an organization’s mission and vision will determine its strategy towards change, ensure that an organization’s change initiative is aligned with and capitalizes on its culture and mission in preparation for change. TCO E - Given a selected Change Management implementation “model”, determine the causes of change and develop a plan of action to implement the change. TCO F - Given that both organizations and their employees commonly resist change, understand how to recognize and overcome barriers to change and develop a strategy to manage resistance to change that will ensure successful implementation of change. TCO G - Given that developing a “vision for change” and communicating that “vision” is a critical part of the change process, analyze the key elements of the “vision for change” and develop a strategy to communicate the change to the stakeholder. TCO H - Given the organization’s goal of creating and implementing a sustainable change while moving toward becoming a “learning” organization, develop a plan to implement change in a sustainable manner that can be applied to any change. Using the TCO you selected from the list above, which you felt was most relevant to your project this term, write an essay answer explaining how the change management you saw in one of your companies from your project this term followed or failed to follow the theory of success ingrained in the TCO you have selected. State the #1 thing you think that company’s change agent did which most contributed to the success or failure of the change and why that relates to the TCO you selected. • Include in the answer the name of the company you are discussing. • Explain/analyze why you think this way. (Points : 35) Ans I have selected the TCO B which states that “Given the inherent reality that all organizations must experience change in order to improve, demonstrate how “models” are used in Change Management, for diagnosing an organization’s need for change.” The Burke-Litwin Model highlights the main elements or source of major transformational change and also the changes that are incremental in nature. The four transformational factors are external environment, mission and strategy, leadership, and organizational culture. The main cause that makes a company to make changes is the external environment. It can force any organization to make changes to its mission, culture, leadership, and operating strategies. Changes in the 12 drivers in The Burke-Litwin Model bring a series of change to the overall structure. Various internal and external organizational factors that influence the changes in the organization are: Four transformational factors ◦ External environment ◦ Mission and Strategy ◦ Leadership ◦ Organizational Culture Internal organizational factors ◦ Structure ◦ Systems (Policies and Procedures) ◦ Management Practices ◦ Work Unit Climate ◦ Tasks and skills ◦ Individual Values and Needs ◦ Motivation Level ◦ Individual and Overall Performance Sources: (Palmer et. al., 2009). For my research project, both airlines "Delta" and "United Airlines" have environmental factors that have affected their performance. Jet Fuel prices have driven up the operational cost of both companies. Internal factor such as unions and employee issues have impacted the both the airliner’s performance and have also impacted the top line and bottom line of these two merged companies. Both airlines have had to make some tough decisions in terms of downsizing employees and dealing with unions. Leadership for both airlines has played a chief role in changing the company's course of direction. The airline mergers and bankruptcies have also influenced external factors for airline industry. There are guidelines that have been put into practice by Federal bankruptcy courts on the future of the merged airlines to avoid or deal with the bankruptcy issues. Both the airlines have been making significant integration and restructuring efforts as part of their mission and strategy. Both carriers had a lot of expectations from these mega-mergers in the airline industry that made them the two largest airlines in the world. Delta executed well in blending technology from Northwest and in keeping employee morale high whereas the United has been struggling post the merger and have had some of the toughest year in