ISY 605
TOTAL QUALITY
MANAGEMENT
,Click icon to add picture
UNIT I INTRODUCTION
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimens
manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Fram
Contributions of Deming, Juran and Crosby – Barriers to TQM.
UNIT II TQM PRINCIPLES
Leadership – Strategic quality planning, Quality statements - Customer focus – Customer orie
Customer satisfaction, Customer complaints, Customer retention - Employee involvement – Mot
Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Con
process improvement – PDSA cycle, 5s, Kaizen
- Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT III TQM TOOLS & TECHNIQUES I
The seven traditional tools of quality – New management tools – Six-sigma: Concepts, metho
applications to manufacturing, service sector including IT – Bench marking – Reason to benc
Bench marking process – FMEA – Stages, Types.
TOTAL QUALITY
MANAGEMENT
,Click icon to add picture
UNIT I INTRODUCTION
Introduction - Need for quality - Evolution of quality - Definition of quality - Dimens
manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Fram
Contributions of Deming, Juran and Crosby – Barriers to TQM.
UNIT II TQM PRINCIPLES
Leadership – Strategic quality planning, Quality statements - Customer focus – Customer orie
Customer satisfaction, Customer complaints, Customer retention - Employee involvement – Mot
Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal - Con
process improvement – PDSA cycle, 5s, Kaizen
- Supplier partnership – Partnering, Supplier selection, Supplier Rating.
UNIT III TQM TOOLS & TECHNIQUES I
The seven traditional tools of quality – New management tools – Six-sigma: Concepts, metho
applications to manufacturing, service sector including IT – Bench marking – Reason to benc
Bench marking process – FMEA – Stages, Types.
